39078:nsrjb: RAP error: No jukeboxes are currently usable

Question

My company ust recently moved locations here locally and I am trying to get the backups up and running again but I am running into the "39078:nsrjb: RAP error: No jukeboxes are currently usable" error. I read somewhere online of the jbverify commands and what it does, so hopefully this will help. The main issue I am running into is when the Networker goes to switch tapes in the IScalar Jukebox it fails and sits and retry and will constantly retry to unload the tape (There are no tapes loaded into the tape drives because I manually logged into the Juke and ejected them). Below is the jbverify results and any help would be greatly appreciated:

H:\>Nsrjb -II

39078:nsrjb: RAP error: No jukeboxes are currently usable.

H:\>jbverify

14866:jbverify:

Jbverify is running on host alcbackup01, Windows Server 2003 5.2

14912:jbverify:

Processing stand-alone devices...

14913:jbverify:

Processing q:\SQL\_AF_readonly

14915:jbverify:

Finished processing q:\SQL\_AF_readonly

14913:jbverify:

Processing g:\File_Servers\_AF_readonly

14915:jbverify:

Finished processing g:\File_Servers\_AF_readonly

14913:jbverify:

Processing q:\exch\_AF_readonly

14915:jbverify:

Finished processing q:\exch\_AF_readonly

14913:jbverify:

Processing q:\SQL

14915:jbverify:

Finished processing q:\SQL

14913:jbverify:

Processing q:\exch

14915:jbverify:

Finished processing q:\exch

14913:jbverify:

Processing p:\NDMP\_AF_readonly

14915:jbverify:

Finished processing p:\NDMP\_AF_readonly

14913:jbverify:

Processing p:\OracletoDisktwo

14915:jbverify:

Finished processing p:\OracletoDisktwo

14913:jbverify:

Processing g:\File_Servers

14915:jbverify:

Finished processing g:\File_Servers

14913:jbverify:

Processing p:\OracletoDisktwo\_AF_readonly

14915:jbverify:

Finished processing p:\OracletoDisktwo\_AF_readonly

14913:jbverify:

Processing p:\NDMP

14915:jbverify:

Finished processing p:\NDMP

14913:jbverify:

Processing g:\OracletoDisk\_AF_readonly

14915:jbverify:

Finished processing g:\OracletoDisk\_AF_readonly

14913:jbverify:

Processing g:\OracletoDisk

14915:jbverify:

Finished processing g:\OracletoDisk

14917:jbverify:

Finished processing stand-alone devices.

14918:jbverify:

Processing jukebox devices...

14920:jbverify:

Processing jukebox ALCJUKE:

16024:jbverify: Unable to open SJI device scsidev@3.2.1. Check device, connections and drivers.

39078:jbverify: SYSTEM error: No such file or directory

39077:jbverify: error, Cannot initialize jukebox! Driver may not be loaded!

14926:jbverify:

Failed while processing jukebox ALCJUKE on alcbackup01

14929:jbverify:

Finished processing jukebox devices.

**********************************************************************

Summary report of jbverify

======= ====== == ========

Hostname Device Handle Blocksize Jukebox Drv No. Status

-------- ------------- --------- ------- ------- ------

alcbackup01 q:\SQL\_AF_readonly 32768 N/A N/A Pass

alcbackup01 g:\File_Servers\_AF_readonly 32768 N/A N/A Pass

alcbackup01 q:\exch\_AF_readonly 32768 N/A N/A Pass

alcbackup01 q:\SQL 32768 N/A N/A Pass

alcbackup01 q:\exch 32768 N/A N/A Pass

alcbackup01 p:\NDMP\_AF_readonly 32768 N/A N/A Pass

alcbackup01 p:\OracletoDisktwo 32768 N/A N/A Pass

alcbackup01 g:\File_Servers 32768 N/A N/A Pass

alcbackup01 p:\OracletoDisktwo\_AF_readonly 32768 N/A N/A Pass

alcbackup01 p:\NDMP 32768 N/A N/A Pass

alcbackup01 g:\OracletoDisk\_AF_readonly 32768 N/A N/A Pass

alcbackup01 g:\OracletoDisk 32768 N/A N/A Pass

alcbackup01 Unknown N/A ALCJUKE N/A Fail

**********************************************************************

14938:jbverify:

Exiting jbverify with failures.

H:\>16024:jbverify: Unable to open SJI device scsidev@3.2.1. Check device, connections and drivers.

bingo.1 · Answer

It really looks like this is an 'ALF' jukebox ... an alien life form because so far you only know what you have done.

What does 'moved location' mean ? - Did you physically move the hardware or did you make a host transfer ?

Has the hardware changed at all ? - SCSI drivers, tape drivers etc. ?

The OS seems to be W2K3 but which NW version do you run ?

Is the Windows RSM service disabled ? - Has it re-enabled again ?

If all these basics have been verified, i think it is easier and faster to delete and reconfigure the jukebox. Or let it NW detect it itself.

ALFNetworker · Answer

Moved locations as in the physical building, the company moved locations locally and the servers are now stored offsite, The hard ware has not changed and the NW Version is 7.5.2 and yes the RSM is disabled.

bingo.1 · Answer

So what does 'inquire' report? - does it see the robot and all drives as before? Verify the SCSI addresses with your configuration.

ALFNetworker · Answer

Reading the inquire command it seems like it is just the connection, or am I missing something? It shows it reads the tape drives, just not the Juke.

ALFNetworker · Answer

I did the inquire command and this is what it said:

H:\>inquire

scsidev@0.0.0:HL-DT-STCDRW/DVD GCC4244B101|CD-ROM

scsidev@2.0.0:DELL PERC 5/i 1.00|Disk

WWNN=60013720662FFA000C6DFCE53773D421

scsidev@2.64.0: RAID DummyDevice 0001|Unknown Device Type

scsidev@3.0.0:IBM ULTRIUM-TD3 93G0|Tape, \\.\Tape0

S/N: 1210154483

ATNN=IBM ULTRIUM-TD3 1210154483

WWNN=500308C099952000

WWPN=500308C099952001

PORT=00000001

scsidev@3.1.0:IBM ULTRIUM-TD3 93G0|Tape, \\.\Tape1

S/N: 1210366255

ATNN=IBM ULTRIUM-TD3 1210366255

WWNN=500308C099952004

WWPN=500308C099952005

PORT=00000001

scsidev@4.0.0:DGC RAID 5 0219|Disk

S/N: FCNPR061300136

WWNN=6006016083D21800702FFEBCECB4DE11

PORT=00000002

scsidev@4.0.1:DGC RAID 5 0219|Disk

S/N: FCNPR061300136

WWNN=6006016083D218001CED4DB0EAB4DE11

PORT=00000002

scsidev@4.1.0:DGC RAID 5 0220|Disk

S/N: FCNPR062301112

WWNN=6006016052841801AA1304E50C26DE11

PORT=00000003

scsidev@4.2.0:DGC RAID 5 0220|Disk

S/N: FCNPR062301112

WWNN=6006016052841801AA1304E50C26DE11

PORT=00000002

H:\>

H:\>jbverify -j

14866:jbverify:

Jbverify is running on host alcbackup01, Windows Server 2003 5.2

14918:jbverify:

Processing jukebox devices...

14920:jbverify:

Processing jukebox ALCJUKE:

16024:jbverify: Unable to open SJI device scsidev@3.2.1. Check device, connections and drivers.

39078:jbverify: SYSTEM error: No such file or directory

39077:jbverify: error, Cannot initialize jukebox! Driver may not be loaded!

14926:jbverify:

Failed while processing jukebox ALCJUKE on alcbackup01

14929:jbverify:

Finished processing jukebox devices.

**********************************************************************

Summary report of jbverify

======= ====== == ========

Hostname Device Handle Blocksize Jukebox Drv No. Status

-------- ------------- --------- ------- ------- ------

alcbackup01 Unknown N/A ALCJUKE N/A Fail

**********************************************************************

14938:jbverify:

Exiting jbverify with failures.

bingo.1 · Answer

NW's 'INQUIRE' command uses the SCSI INQUIRE command.

In general, it 'pings' each possible SCSI and see whether the target answers. Then it uses additional information to get the details like type and vendor. That's the brief description.

As it turns out, you see the drives but not the robot (if it should be connected to the same computer). Here is ours:

scsidev@nn.0.0:GRAU ITL-5000l 1.7 |Autochanger (Jukebox)

....

So check the connectivity issues and make sure that you see the hardware via the OS. Then rerun inquire before you proceed with anything else.

ALFNetworker · Answer

Thank you for the input Bingo and I think you got it right. It has to be the connection. I just hung up the phone talking to the Co-lo IT department that we are using to store or servers and they noticed one of the connections is not online, so this has to be the issue. I will update when I get back from going to the data center.

bingo.1 · Answer

This is a Windows server - there is nothing to be set.

If INQUIRE sees the jukebox, simply detect it (Devices > your_server > Scan for Devices).

Once it is visible here, select it and open the menu with a right mouse-click.

Then select Configure All Libraries or Re-configure Library.

ALFNetworker · Answer

sizer2, How do I do the following? LD_LIBRARY_PATH variable needs to be set to include the non-default lib directory prior to NetWorker started up.

ALFNetworker · Answer

After much wire connection chasing, everything seems to be connected properly. Still having the same issue.

bingo.1 · Answer

So what is the problem to delete the jukebox and detect/configure it from scratch. This is not affecting the media DB so you would not loose any backups. Just run an inventory later.

ALFNetworker · Answer

I cannot reconfigure the library because the Juke is not enabled. The tape drives are visible, but it is only the Arm that it is not seeing.I found this information on the web:

"Run the inquire command and compare the scsidev@b.t.l number for the library to the target path reported in the nwadmin GUI (right click the library --> edit) Change the target path to match the one reported by the inquire command and save the change."

Everywhere I am reading, people are stating that the configuration has been changed (probably through improperly shutting the unit down) and it will not see the configuration because it was defaulted. I am new on configuring a Library, so any help would be grateful.

ble1 · Answer

Too much text for such a obvious problem. You moved library and first connection was wrong and therefore inquire could not detect jukebox. Then you apparently addressed that problem, but you claim to have still the issue. I say apparently because I didn't see inquire output after connection issue was addressed (stop running jbverify and run rather changers instead). Assuming that you do see library now, the address has most likely changed which can be addressed in following way:

- when jukebox is disabled, this can be changed from GUI

- you can use nsradmin from CLI to change it

- you can reconfigure library (nowadays why would you do that unless you suspect drive order has changed too)

If you believe connection (SAN wise) is ok, try to confirm that by checking device management on OS level to see if library is indicated there.

NetWorker

39078:nsrjb: RAP error: No jukeboxes are currently usable

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