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132 Posts
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2234
April 13th, 2011 09:00
After installing a new backup system, I get error message when I try to label a new Tape
Hi guys,
We installed a new backup library Quantum Scalar24 LTO4, the I installed the Networker 7.6SP1.
I created a new Label template, pool, schedule, but when I tried to label a new Tape using label template that I creatd it takes long time to label it (around 20 minutes) then shows this error message:
cancellation: none;
completion code: ;
error message: \
"Error reading volume label: read open error: the device file name specified is unusable by CDI (dr\
ive status is Drive reports no error - but state is unknown)";
last update: "Wed Apr 13 19:08:23 2011";
messages: ;
name: Scalar24;
operation instance: 6;
operation source: GUI jb op;
progress: "Operation `Eject' in progress on device `\\\\.\\Tape0'";
prompt response: ;
prompt: ;
start time: "Wed Apr 13 18:57:34 2011";
status: running
Many thanks
Mark_Bellows
240 Posts
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April 13th, 2011 09:00
Jihad,
Have you tried labeling tapes with the standard label templates? That will tell us if there is an issue with the tape library configuration or if it is the label template.
Mark
jarady
2 Intern
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132 Posts
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April 13th, 2011 22:00
Hi Mark,
I tried with the standard template like default, but the same problem remains.
Many thanks
ble1
2 Intern
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14.3K Posts
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April 17th, 2011 02:00
This is LTO4 by which vendor? If IBM, disable CDI and make sure IBM drivers are installed correctly.
Can you also confirm that you verified drive order is correct? Also check of any warnings in event logs and device manager.
jarady
2 Intern
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132 Posts
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April 30th, 2011 02:00
Hello Hrvoje,
I called the vendor support and they update the driver and it works.
Many thanks