Hi Fabian,

This is a Permission Issue caused by a missing NMM configuration, to resolve this issue do the following:

1-  Give *@* under Remote Access for NMM Clients

2- Add the following in Administrators under User Groups

     user=administrator,host=NMM_client_host

     user=system,host=NMM_client_host

Hope this helps, Waiting your updates.

Ahmed Bahaa

I have the same problem for my Exchange, Sharepoint and SQL servers. They all have this exact same error message on NW 8. With the 7.6 i had no issues to backup at all.

I have configured *@* with remote access for all these clients.

I have configured this:

user=administrator,host=[fqdn for the clients]

user=system,host=[fqdn for the clients]

But with NW8 there is no administrators group in User groups. So i have configured it with application administrators and users.

I have also changed administrator to Administrator with a capital A, and the same for user.

I still have this error showing up. Should i raise this with EMC support?

Then, there may be a corruption to that resource, that pool i mean , to proof that please try to configure a new snapshot pool and modify any client (Exchange, sql or sharepoint ) with that new pool and re-run again the backup. If it works perfectly, so it is for sure a corruption with that resource.

Waiting your updates.

Ahmed Bahaa

Hi Ahmed,

I have created a new Media pool (SnapPool). It has an AFTD device connected. I have only 1 AFTD so it's the same that i succesfully use for backing up to. I did not specify the Data Source, which i believe is supposed to be like that. Can someone confirm this?

I have created a new Snapshot Policy: SnapPolicy.

Configuration for this policy is as following:

Number of snapshots: 1

Retain snapshots: 0

Snapshot expiration policy: Day

Backup snapshots: All

Now for the Group that i called: Filesystem_Test

I have selected the snapshot checkbox.

The Snapshot policy: SnapPolicy

Snapshot Pool: SnapPool

Now when i run the group i have the following error for the clients in that group:

7006:nsrsnap:Null attributes returned by server 'system01.domain.com', for resource group 'Filesystem_test', while fetching snapshot pool name

7000:nsrsnap:Incorrect pool name specified for group, 'Filesystem_test'

So still the same problem after creating a new Media pool as Snapshot pool.

Would you please run the backup in debug mode and provide us the output of the following command beside the daemon log:

savegrp -D9 -c clientname -l full -G groupname

Also i recommend you to open a service request with EMC about that issue as it may be a bug in NMM 2.4

Waiting your updates,

Ahmed Bahaa

Hi Ahmed,

Here's the output:

C:\>savegrp -D9 -c system01.domain.com -l full -G Filesystem_test ACL ACE dump: mode_to_acl result ACE for [NT AUTHORITY\NETWORK]: 0x10000000 ACE for [DOMAIN\adm_kabboord]: 0xc0070180 Creating tcp RPC client handle with host nwserver.domain.com (127.0.0.1) Creating TCP/IPv4 RPC client handle Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 884 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 884 to port 7938 Attempting to bind IPv4 socket descriptor 884 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 884 to port 9093 RPC Authentication: error in LookupAccountSid: No mapping between account names and security IDs was done. Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 912 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 912 to port 7937 Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 916 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 916 to port 9462 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials RPC Authentication: Client successfully obtained RPCSEC_GSS credentials lgto_auth: redirected to nwserver.domain.com prog 390103 vers 2 Creating tcp RPC client handle with host nwserver.domain.com (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 912 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 912 to port 9093 Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 916 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 916 to port 9462 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials RPC Authentication: Client successfully obtained RPCSEC_GSS credentials lgto_auth for `nsrd' succeeded Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 912 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 912 to port 9462 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials RPC Authentication: Client successfully obtained RPCSEC_GSS credentials Creating tcp RPC client handle with host nwserver.domain.com (127.0.0.1) Creating TCP/IPv4 RPC client handle Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 912 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 912 to port 7938 Attempting to bind IPv4 socket descriptor 912 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 912 to port 9368 Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 916 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 916 to port 9462 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials RPC Authentication: Client successfully obtained RPCSEC_GSS credentials Waiting for job response with request id 1 Got response for request id 1 Started 'savegroup job' with id: 128025 Waiting for job response with request id 2 Got response for request id 2 Updating job attributes for job 128025 C:\: ss_needs_probe set to 1 D:\: ss_needs_probe set to 1 SYSTEM COMPONENTS:\: ss_needs_probe set to 1 Checking if index job for client system01.domain.com is needed Adding a new index saveset for client system01.domain.com add_savefs_to_client added new ss: 1 system01.domain.com Creating tcp RPC client handle with host nwserver.domain.com (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 920 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 920 to port 9093 Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 924 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 924 to port 9462 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials RPC Authentication: Client successfully obtained RPCSEC_GSS credentials sg_prepare_jobs(): Entry... sgrp_update_progress old: | idle|0/0/0|0/0/0| sgrp_update_progress new: | probing|5/0/0|0/0/0| sgrp_update_progress: sending update savegrp exec state: probing; savegrp progress: 5/0/0|0/0/0; Updating job attributes for job 128025 sg_convert_ss_to_job(): Entry... sg_enqueue_new_job(): Entry... sg_convert_ss_to_job(): Created a new job instance for savepoint system01.domain.com:savefs. ACL ACE dump: mode_to_acl result ACE for [NT AUTHORITY\NETWORK]: 0x10000000 ACE for [DOMAIN\adm_kabboord]: 0xc0070180 ACE for [DOMAIN\Domain Users]: 0xc0010000 ACE for [\Everyone]: 0x80000000 process_savesets(): starting main event loop sg_pick_next_job(): Entry... sg_pick_next_job(): start to select a job ss_point=system01.domain.com:savefs, cur_priority=0, cl->cl_priority=500, cl->cl_noqueued=0 sg_pick_next_job(): completed the selection of a job sg_pick_next_job(): Found a job sg_pick_next_job():picked 'system01.domain.com:savefs' set_save_operations() Starting a system01.domain.com:savefs job on host system01.domain.com for client system01.domain.com. Waiting for job response with request id 3 Got response for request id 3 system01.domain.com:system01.domain.com:savefs started a new job (128026) on host system01.domain.com Updating job attributes for job 128026 sg_pick_next_job(): Entry... Received job state change message system01.domain.com:system01.domain.com:savefs (128026) Received job state change message from UNKNOWN to CREATED system01.domain.com:system01.domain.com:savefs (128026) Processing job state change from CREATED to CREATED sg_pick_next_job(): Entry... Received job state change message system01.domain.com:system01.domain.com:savefs (128026) Received job state change message from CREATED to QUEUED system01.domain.com:system01.domain.com:savefs (128026) Processing job state change from CREATED to QUEUED sg_pick_next_job(): Entry... Received job state change message system01.domain.com:system01.domain.com:savefs (128026) Received job state change message from QUEUED to STARTED system01.domain.com:system01.domain.com:savefs (128026) Processing job state change from QUEUED to STARTED Processing job started sgrp_update_progress old: | probing|5/0/0|0/0/0| sgrp_update_progress new: | probing|5/0/0|0/0/0| sg_pick_next_job(): Entry... Received job state change message system01.domain.com:system01.domain.com:savefs (128026) Received job state change message from STARTED to ACTIVE system01.domain.com:system01.domain.com:savefs (128026) Processing job state change from STARTED to ACTIVE sgrp_update_progress old: | probing|5/0/0|0/0/0| sgrp_update_progress new: | probing|5/0/0|0/0/0| sg_pick_next_job(): Entry... Received job attrlist message sg_pick_next_job(): Entry... Received job attrlist message sg_pick_next_job(): Entry... Received job attrlist message sg_pick_next_job(): Entry... Received job attrlist message sg_pick_next_job(): Entry... Received job completion attributes message process_job_compattrs(): Job system01.domain.com:savefs on system01.domain.com with id 128026 has completed. sg_pick_next_job(): Entry... Received stdio output message sg_pick_next_job(): Entry... Received job exit message sg_pick_next_job(): Entry... Received job state change message system01.domain.com:system01.domain.com:savefs (128026) Received job state change message from ACTIVE to COMPLETED system01.domain.com:system01.domain.com:savefs (128026) Processing job state change from ACTIVE to COMPLETED process_job_end(): job (128026) completed process_job_completion(): Job system01.domain.com:system01.domain.com:savefs with id 128026 has completed. generate_job_completion_status(): Generating job completion status for job 128026. Probe succeeded for client system01.domain.com. sg_convert_ss_to_job(): Entry... sg_enqueue_new_job(): Entry... sg_convert_ss_to_job(): Created a new job instance for savepoint system01.domain.com:C:\. process_job_completion(): 1 jobs queued, 0 waiting and 0 active in group Filesystem_test. ===== SAVEGROUP QUEUES ===== ===== Savegroup stubs jobs: 0 ===== Savegroup queued jobs: 1 ===== id:        0, type:   2, state:   0, name: C:\, host: NULL ===== Savegroup waiting jobs: 0 ===== Savegroup active jobs: 0 ===== Savegroup completed jobs: 1 ===== id:   128026, type:   1, state:  70, name: system01.domain.com:savefs, host: system01.domain.com ===== QUEUES END===== Updating job attributes for job 128026 sg_pick_next_job(): Entry... sg_pick_next_job(): start to select a job ss_point=system01.domain.com:C:\, cur_priority=0, cl->cl_priority=500, cl->cl_noqueued=1 sg_pick_next_job(): completed the selection of a job sg_pick_next_job(): Found a job sg_pick_next_job():picked 'system01.domain.com:C:\' current token = nsrsnap set_save_operations() build_save_job(): Job command line: nsrsnap -s nwserver.domain.com -c system01.domain.com -g Filesystem_test -LL -f - -m system01.domain.com -x "\"-l full -q -W 78\"" "C:\\" "D:\\" "SYSTEM COMPONENTS:\\" Starting a C:\ job on host system01.domain.com for client system01.domain.com. Waiting for job response with request id 4 Got response for request id 4 system01.domain.com:C:\ started a new job (128027) on host system01.domain.com Updating job attributes for job 128027 sg_pick_next_job(): Entry... Received job state change message system01.domain.com:C:\ (128027) Received job state change message from UNKNOWN to CREATED system01.domain.com:C:\ (128027) Processing job state change from CREATED to CREATED sg_pick_next_job(): Entry... Received job state change message system01.domain.com:C:\ (128027) Received job state change message from CREATED to QUEUED system01.domain.com:C:\ (128027) Processing job state change from CREATED to QUEUED sg_pick_next_job(): Entry... Received job state change message system01.domain.com:C:\ (128027) Received job state change message from QUEUED to STARTED system01.domain.com:C:\ (128027) Processing job state change from QUEUED to STARTED Processing job started Sending stdin input of 86 bytes to job 128027 sg_pick_next_job(): Entry... Received stdio output message sgrp_update_progress old: | probing|5/0/0|0/0/0| sgrp_update_progress new: | saving|5/1/0|0/0/0| sgrp_update_progress: sending update savegrp exec state: saving; savegrp progress: 5/1/0|0/0/0; Updating job attributes for job 128025 sg_pick_next_job(): Entry... Received job state change message system01.domain.com:C:\ (128027) Received job state change message from STARTED to ACTIVE system01.domain.com:C:\ (128027) Processing job state change from STARTED to ACTIVE sg_pick_next_job(): Entry... Received job exit message sg_pick_next_job(): Entry... Received job state change message system01.domain.com:C:\ (128027) Received job state change message from ACTIVE to COMPLETED system01.domain.com:C:\ (128027) Processing job state change from ACTIVE to COMPLETED process_job_end(): job (128027) completed process_job_completion(): Job system01.domain.com:C:\ with id 128027 has completed. generate_job_completion_status(): Generating job completion status for job 128027. sg_convert_ss_to_job(): Entry... sg_convert_ss_to_job(): Created a new job instance for savepoint system01.domain.com:D:\. sg_convert_ss_to_job(): Entry... sg_convert_ss_to_job(): Created a new job instance for savepoint system01.domain.com:SYSTEM COMPONENTS:\. 84078:savegrp: command 'nsrsnap -s nwserver.domain.com -c system01.domain.com -g Filesystem_test -LL -f - -m afmdb10 a.domain.com -x "\"-l full -q -W 78\"" "C:\\" "D:\\" "SYSTEM COMPONENTS:\\"' for client system01.domain.com exited with return code 22 90494:savegrp: system01.domain.com failed. 83647:savegrp: Filesystem_test system01.domain.com:C:\ See the file D:\Program Files\EMC NetWorker\nsr\logs\sg\D_AF MBRS01_Filesystem_test\128027 for command output Updating completion status for job 128027 ACL ACE dump: mode_to_acl result ACE for [NT AUTHORITY\NETWORK]: 0x10000000 ACE for [DOMAIN\adm_kabboord]: 0xc0070180 ACE for [DOMAIN\Domain Users]: 0x80000000 ACE for [\Everyone]: 0x80000000 process_job_completion(): 0 jobs queued, 0 waiting and 0 active in group Filesystem_test. ===== SAVEGROUP QUEUES ===== ===== Savegroup stubs jobs: 2 ===== id:   128027, type:   2, state:  70, name: D:\, host: NULL ===== id:   128027, type:   2, state:  70, name: SYSTEM COMPONENTS:\, host: NULL ===== Savegroup queued jobs: 0 ===== Savegroup waiting jobs: 0 ===== Savegroup active jobs: 0 ===== Savegroup completed jobs: 2 ===== id:   128026, type:   1, state:  70, name: system01.domain.com:savefs, host: system01.domain.com ===== id:   128027, type:   2, state:  70, name: C:\, host: system01.domain.com ===== QUEUES END===== Waiting for job response with request id 5 Received job completion attributes message process_job_compattrs(): Job D:\ on system01.domain.com with id 128027 has completed. Completion severity is ERROR without indication, generating one ... Got response for request id 5 Created stub for job 'D:\', on host 'system01.domain.com', jobid: 128028 Waiting for job response with request id 6 Received job state change message system01.domain.com:D:\ (128028) Received job state change message from UNKNOWN to CREATED system01.domain.com:D:\ (128028) Processing job state change from CREATED to CREATED Received job indication (version 2) message process_job_indication(): Job SYSTEM COMPONENTS:\ with id 128027 received an indication. Got response for request id 6 Marked stub 128028 as 'COMPLETED' Updating job attributes for job 128028 sg_pick_next_job(): Entry... Received job state change message system01.domain.com:D:\ (128028) Received job state change message from CREATED to COMPLETED system01.domain.com:D:\ (128028) Processing job state change from CREATED to COMPLETED process_job_end(): job (128028) completed process_job_completion(): Job system01.domain.com:D:\ with id 128028 has completed. generate_job_completion_status(): Generating job completion status for job 128028. 77562:savegrp: job (128028) host: system01.domain.com savepoint: D:\ had ERROR indication(s) at completion 90494:savegrp: system01.domain.com failed. 83647:savegrp: Filesystem_test system01.domain.com:D:\ See the file D:\Program Files\EMC NetWorker\nsr\logs\sg\D_AF MBRS01_Filesystem_test\128027 for command output ACL ACE dump: mode_to_acl result ACE for [NT AUTHORITY\NETWORK]: 0x10000000 ACE for [DOMAIN\adm_kabboord]: 0xc0070180 ACE for [DOMAIN\Domain Users]: 0x80000000 ACE for [\Everyone]: 0x80000000 process_job_completion(): 0 jobs queued, 0 waiting and 0 active in group Filesystem_test. ===== SAVEGROUP QUEUES ===== ===== Savegroup stubs jobs: 1 ===== id:   128028, type:   2, state:  70, name: SYSTEM COMPONENTS:\, host: NULL ===== Savegroup queued jobs: 0 ===== Savegroup waiting jobs: 0 ===== Savegroup active jobs: 0 ===== Savegroup completed jobs: 3 ===== id:   128026, type:   1, state:  70, name: system01.domain.com:savefs, host: system01.domain.com ===== id:   128028, type:   2, state:  70, name: C:\, host: system01.domain.com ===== id:   128028, type:   2, state:  70, name: D:\, host: system01.domain.com ===== QUEUES END===== Waiting for job response with request id 7 Got response for request id 7 Created stub for job 'SYSTEM COMPONENTS:\', on host 'system01.domain.com', jobid: 128029 Waiting for job response with request id 8 Received job state change message system01.domain.com:SYSTEM COMPONENTS:\ (128029) Received job state change message from UNKNOWN to CREATED system01.domain.com:SYSTEM COMPONENTS:\ (128029) Processing job state change from CREATED to CREATED Got response for request id 8 Marked stub 128029 as 'COMPLETED' Updating job attributes for job 128029 sg_pick_next_job(): Entry... Received job state change message system01.domain.com:SYSTEM COMPONENTS:\ (128029) Received job state change message from CREATED to COMPLETED system01.domain.com:SYSTEM COMPONENTS:\ (128029) Processing job state change from CREATED to COMPLETED process_job_end(): job (128029) completed process_job_completion(): Job system01.domain.com:SYSTEM COMPONENTS:\ with id 128029 has completed. generate_job_completion_status(): Generating job completion status for job 128029. 77562:savegrp: job (128029) host: system01.domain.com savepoint: SYSTEM COMPONENTS:\ had ERROR indication(s) at completion 90494:savegrp: system01.domain.com failed. 83647:savegrp: Filesystem_test system01.domain.com:SYSTEM COMPONENTS:\ See the file D:\Program Files\EMC NetWorker\ nsr\logs\sg\Filesystem_test\128027 for command output ACL ACE dump: mode_to_acl result ACE for [NT AUTHORITY\NETWORK]: 0x10000000 ACE for [DOMAIN\adm_kabboord]: 0xc0070180 ACE for [DOMAIN\Domain Users]: 0x80000000 ACE for [\Everyone]: 0x80000000 Checking if index job for client system01.domain.com is needed sg_convert_ss_to_job(): Entry... sg_enqueue_new_job(): Entry... sg_convert_ss_to_job(): Created a new job instance for savepoint system01.domain.com:index. process_job_completion(): 1 jobs queued, 0 waiting and 0 active in group Filesystem_test. ===== SAVEGROUP QUEUES ===== ===== Savegroup stubs jobs: 0 ===== Savegroup queued jobs: 1 ===== id:        0, type:   5, state:   0, name: system01.domain.com:index, host: NULL ===== Savegroup waiting jobs: 0 ===== Savegroup active jobs: 0 ===== Savegroup completed jobs: 4 ===== id:   128026, type:   1, state:  70, name: system01.domain.com:savefs, host: system01.domain.com ===== id:   128029, type:   2, state:  70, name: C:\, host: system01.domain.com ===== id:   128029, type:   2, state:  70, name: D:\, host: system01.domain.com ===== id:   128029, type:   2, state:  70, name: SYSTEM COMPONENTS:\, host: system01.domain.com ===== QUEUES END===== sg_pick_next_job(): Entry... sg_pick_next_job(): start to select a job ss_point=system01.domain.com:index, cur_priority=0, cl->cl_priority=500, cl->cl_noqueued=2 sg_pick_next_job(): completed the selection of a job sg_pick_next_job(): Found a job sg_pick_next_job():picked 'system01.domain.com:index' Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 960 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 960 to port 7937 Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 964 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 964 to port 9462 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials RPC Authentication: Client successfully obtained RPCSEC_GSS credentials lgto_auth: redirected to nwserver.domain.com prog 390103 vers 2 Creating tcp RPC client handle with host nwserver.domain.com (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 960 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 960 to port 9093 Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 964 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 964 to port 9462 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials RPC Authentication: Client successfully obtained RPCSEC_GSS credentials lgto_auth for `nsrmmdbd' succeeded Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 960 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 960 to port 9462 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials Creating tcp RPC client handle with host nwserver.domain.com (127.0.0.1) Creating TCP/IPv4 RPC client handle Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 960 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 960 to port 7938 Attempting to bind IPv4 socket descriptor 960 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 960 to port 8174 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials Creating tcp RPC client handle with host nwserver.domain.com (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 964 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 964 to port 9093 Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 968 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 968 to port 7937 Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 972 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 972 to port 9462 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials RPC Authentication: Client successfully obtained RPCSEC_GSS credentials lgto_auth: redirected to nwserver.domain.com prog 390103 vers 2 Creating tcp RPC client handle with host nwserver.domain.com (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 968 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 968 to port 9093 Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 972 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 972 to port 9462 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials RPC Authentication: Client successfully obtained RPCSEC_GSS credentials lgto_auth for `nsrd' succeeded Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 968 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 968 to port 9462 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials RPC Authentication: Client successfully obtained RPCSEC_GSS credentials Starting a system01.domain.com:index job on host nwserver.domain.com for client system01.domain.com. Waiting for job response with request id 9 Got response for request id 9 system01.domain.com:system01.domain.com:index started a new job (128030) on host nwserver.domain.com Updating job attributes for job 128030 sg_pick_next_job(): Entry... Received job state change message nwserver.domain.com:system01.domain.com:index (128030) Received job state change message from UNKNOWN to CREATED nwserver.domain.com:system01.domain.com:index (128030) Processing job state change from CREATED to CREATED sg_pick_next_job(): Entry... Received job state change message nwserver.domain.com:system01.domain.com:index (128030) Received job state change message from CREATED to QUEUED nwserver.domain.com:system01.domain.com:index (128030) Processing job state change from CREATED to QUEUED sg_pick_next_job(): Entry... Received job state change message nwserver.domain.com:system01.domain.com:index (128030) Received job state change message from QUEUED to STARTED nwserver.domain.com:system01.domain.com:index (128030) Processing job state change from QUEUED to STARTED Processing job started Sending stdin input of 91 bytes to job 128030 sg_pick_next_job(): Entry... Received job state change message nwserver.domain.com:system01.domain.com:index (128030) Received job state change message from STARTED to ACTIVE nwserver.domain.com:system01.domain.com:index (128030) Processing job state change from STARTED to ACTIVE sg_pick_next_job(): Entry... Received job state change message nwserver.domain.com:system01.domain.com:index (128030) Received job state change message from ACTIVE to SESSION ACTIVE nwserver.domain.com:system01.domain.com:index (128030) Processing job state change from ACTIVE to SESSION ACTIVE sg_pick_next_job(): Entry... Received job completion attributes message process_job_compattrs(): Job system01.domain.com:index on nwserver.domain.com with id 128030 has completed. sg_pick_next_job(): Entry... Received stdio output message sg_pick_next_job(): Entry... Received job exit message sg_pick_next_job(): Entry... Received job state change message nwserver.domain.com:system01.domain.com:index (128030) Received job state change message from SESSION ACTIVE to COMPLETED nwserver.domain.com:system01.domain.com:index (128030) Processing job state change from SESSION ACTIVE to COMPLETED process_job_end(): job (128030) completed process_job_completion(): Job nwserver.domain.com:system01.domain.com:index with id 128030 has completed. generate_job_completion_status(): Generating job completion status for job 128030. ACL ACE dump: mode_to_acl result ACE for [NT AUTHORITY\NETWORK]: 0x10000000 ACE for [DOMAIN\adm_kabboord]: 0xc0070180 ACE for [DOMAIN\Domain Users]: 0x80000000 ACE for [\Everyone]: 0x80000000 Updating job attributes for job 128030 process_group_completion(): Group Filesystem_test has completed. ACL ACE dump: mode_to_acl result ACE for [NT AUTHORITY\NETWORK]: 0x10000000 ACE for [DOMAIN\adm_kabboord]: 0xc0070180 ACE for [DOMAIN\Domain Users]: 0x80000000 ACE for [\Everyone]: 0x80000000 process_group_completion(): Group Filesystem_test has completed. gossip_about_totals: Calling update_groupstat. update_groupstat: enter. update_groupstat: client_status failed. update_groupstat: group failed. update_groupstat: sg_exit_code = 1 resizing report_buffer: ptr=0000000000000000, size=32768 add_message_to_report(): message 'Filesystem_test completed, Total 1 client(s), 1 Failed. See group completion det ails for more information. ' is being added. add_message_to_report(): message ' Start time:   Wed Nov 07 11:04:20 2012 End time:     Wed Nov 07 11:05:55 2012 ' is being added. add_message_to_report(): message ' --- Unsuccessful Save Sets --- ' is being added. add_ss_output_to_report(): message '* system01.domain.com:C:\ 7006:nsrsnap:Null attributes returned by server 'nwserver.domain .com', for resource group 'Filesystem_test', while fetching snapshot pool name ' is being added. add_ss_output_to_report(): message '* system01.domain.com:C:\ 7000:nsrsnap:Incorrect pool name specified for group, ' Filesystem_test' ' is being added. add_ss_output_to_report(): message '* system01.domain.com:D:\ 7006:nsrsnap:Null attributes returned by server 'nwserver.domain .com', for resource group 'Filesystem_test', while fetching snapshot pool name ' is being added. add_ss_output_to_report(): message '* system01.domain.com:D:\ 7000:nsrsnap:Incorrect pool name specified for group, 'Filesystem_test' ' is being added. add_ss_output_to_report(): message '* system01.domain.com:SYSTEM COMPONENTS:\ 7006:nsrsnap:Null attributes returned by server 'nwserver.domain.com', for resource group 'Filesystem_test', while fetching snapshot pool name ' is being added. add_ss_output_to_report(): message '* system01.domain.com:SYSTEM COMPONENTS:\ 7000:nsrsnap:Incorrect pool name specified for g roup, 'Filesystem_test' ' is being added. add_message_to_report(): message ' ' is being added. add_message_to_report(): message ' --- Successful Save Sets --- ' is being added. add_ss_output_to_report(): message '* system01.domain.com:savefs savefs system01.domain.com: succeeded. ' is being added. add_ss_output_to_report(): message '* system01.domain.com:index 86705:save: Successfully established DFA session with adv_file device for save-set ID '4237963907' (nwserver.domain.com:index:afee3c3b-00000004-508a8821-508f897b-00ba2300-30dbd27d). ' is being added. add_ss_output_to_report(): message '  nwserver.domain.com: index:system01.domain.com level=full, 2 KB 00:00:00      2 files ' is being added. add_ss_output_to_report(): message '* system01.domain.com:index completed savetime=1352282755 ' is being added. add_message_to_report(): message ' ' is being added. completion report for the group 'Filesystem_test' Filesystem_test completed, Total 1 client(s), 1 Failed. See group completion details for more information. Failed: system01.domain.com Start time:   Wed Nov 07 11:04:20 2012 End time:     Wed Nov 07 11:05:55 2012 --- Unsuccessful Save Sets --- * system01.domain.com:C:\ 7006:nsrsnap:Null attributes returned by server 'nwserver.domain.com', for resource group 'Filesystem_test', while fetching snapshot pool name * system01.domain.com:C:\ 7000:nsrsnap:Incorrect pool name specified for group, 'Filesystem_test' * system01.domain.com:D:\ 7006:nsrsnap:Null attributes returned by server 'nwserver.domain.com', for resource group 'Filesystem_test', while fetching snapshot pool name * system01.domain.com:D:\ 7000:nsrsnap:Incorrect pool name specified for group, 'Filesystem_test' * system01.domain.com:SYSTEM COMPONENTS:\ 7006:nsrsnap:Null attributes returned by server 'nwserver.domain.com', for resource g roup 'Filesystem_test', while fetching snapshot pool name * system01.domain.com:SYSTEM COMPONENTS:\ 7000:nsrsnap:Incorrect pool name specified for group, 'Filesystem_test' --- Successful Save Sets --- * system01.domain.com:savefs savefs system01.domain.com: succeeded. * system01.domain.com:index 86705:save: Successfully established DFA session with adv_file device for save-set ID '4237963907' (nwserver.domain.com:index:afee3c3b-00000004-508a8821-508f897b-00ba2300-30dbd27d).   nwserver.domain.com: index:system01.domain.com level=full, 2 KB 00:00:00      2 files * system01.domain.com:index completed savetime=1352282755 7241:savegrp: nsrim run recently, skipping group_status(): Updating the status of the group Filesystem_test to `idle'. sgrp_update_progress old: | saving|5/1/0|0/0/0| sgrp_update_progress new: | exiting|5/2/3|0/0/0| sgrp_update_progress: sending update savegrp exec state: exiting; savegrp progress: 5/2/3|0/0/0; Updating job attributes for job 128025 Ended 'savegroup job' with id: 128025 clu_pathl_free:ENTRY clu_pathl_free:EXIT C:\>

the daemon.raw/daemon.log shows the following:

70896 7-11-2012 11:43:49  0 0 2 4076 4072 0 nwserver.domain.com  nsrd NSR info nwserver.domain.com :index:system01.domain.com saving to pool 'DiskBackup' (DiskBackup.001)  91787 7-11-2012 11:43:49  1 5 0 5484 5480 0 nwserver.domain.com nsrmmd NSR notice Save-set ID '10107749' (nwserver.domain.com :index:afee3c3b-00000004-508a8821-508f897b-00ba2300-30dbd27d) is using direct file save with adv_file device 'DISKDEVICE'. 71659 7-11-2012 11:43:49  0 0 2 4076 4072 0 nwserver.domain.com nsrd NSR info nwserver.domain.com :index:system01.domain.com done saving to pool 'DiskBackup' (DiskBackup.001) 1 KB 38758 7-11-2012 11:43:50  0 0 0 4076 4072 0 nwserver.domain.com nsrd NSR info savegroup failure alert: Filesystem_test completed, Total 1 client(s), 0 Clients disabled, 0 Hostname(s) Unresolved, 1 Failed, 0 Succeeded, 0 CPR Failed, 0 CPR Succeeded, 0 BMR Failed, 0 BMR Succeeded. 38758 7-11-2012 11:43:50  0 0 0 4076 4072 0 nwserver.domain.com nsrd NSR info savegroup alert: Filesystem_test completed, Total 1 client(s), 1 Failed. See group completion details for more information. 71193 7-11-2012 11:44:21  0 0 0 4076 4072 0 nwserver.domain.com nsrd NSR info Write completion Notice: Writing to volume DiskBackup.001 completed

Do you see the same when client direct is not used ?

Is there any updates regarding the service request opened with EMC support ?

Thanks,

Ahmed Bahaa

Hi Ahmed,

With Client Direct disabled, the error is still there.

I will raise the SR with EMC support now.

Thanks so far!

Bastiaan

Hi,

We found why we had this issue.

The problem is due to the access for user SYSTEM@[Server name].

When we type the information in the Administratot user box, it is not working, if we add it using the command nsraddadmin -u SYSTEM@[Server name], everything is working fine.

Apparently it is a bug in NW 8.0, we will report this to EMC support.

Kind regards,

Fabian

Hi Fabian,

Thanks for your findings and your information, Seems that this is bug as you said. May be this could solve Bastiaan's issue as well.

Ahmed Bahaa

Hello FabianEOC,

    When you get a moment can you please confirm something for me.  Is *@* in the "Users" user group?  If not I was wondering if you can remove system@servername from the administrator list and added it to the Operators Usergroup then retry your backup. 

   If you contacted Support and a bug was filed, can you let me know the NW number? 

We want to ensure that we accurately update documentation for this issue, if required.

Thanks

Debbie