Exch 2010 granular recovery using NMM 2.3 (Error Determining RDB Capability)

Hello Eivind,

As first suggestion I would recommend to install NMM Config Checker and check out the results.

Also I would say to check the Exchange event logs and check if there is any permission related message.

Also please check out these 2 articles:

http://solutions.emc.com/emcsolutionview.asp?id=esg122778

http://solutions.emc.com/emcsolutionview.asp?id=esg123092

Is this stand-alone or DAG Exchange environment?

Thank you.

Carlos.

Hello Carlos

Thank you for your suggestions.

This is a stand-alone environment.

Regards

Eivind Antonsen

Hello

I've run the Config checker with no significant errors reported.

- two warnings about disabled NICs

- one warning about system locale (this system uses norwegian keyboard) and install path (it is ok)

Have tried both esg122778 and esg123092

System eventlogs :

Log Name:      Application

Source:        Networker

Event ID:      1

Description:

adsutil(4063): Could not open EMS Store for Exchange server: SRV101, status 0x80040700.

Regards

Eivind Antonsen

Hi Eivind,

Juts in case UAC (User Account Control) is enabled, are you opening NMM as Administrator?

Also has the user you are logged into the Exchange server a Mailbox created, and is it mounted?

Ensure that the user starting up the service "Replication Manager Exchange Interface" has the following permissions:

- Exchange Organization group Member

- Domain Administrator

- Local Administrator

- Exchange receive as-send as permissions

Check with your Exchange administrator the following command and apply them if possible:

get-ExchangeServer EXCHSRV | Add-AdPermission -user exadmin -AccessRights ExtendedRight -extendedrights  Receive-As, Send-As, ms-Exch-Store-Admin

1. Perform one of the steps outlined in a) or b) or  c):
   
   a) On Exchange 2010 stand-alone servers:  

   Domain user account with the Databases role.
   New-ManagementRoleAssignment -Role "Databases" -User  < user account>

   or 

   
   b) On Exchange 2010 DAG servers: Domain user account with the Database, Database Copies, and Database Availability Group roles.
   
   New-ManagementRoleAssignment -Role "Databases" -User < user account>
   New-ManagementRoleAssignment -Role "Database Copies"  -User
   New-ManagementRoleAssignment -Role "Database Availability Groups" -User

   
   or

   
   c) The customer can add the user to the Server Management group instead of adding the Roles.

2. On Exchange 2010 hosts, provide a Domain user account that is a member of the Windows local Administrators group.

Thank you.

Carlos.

Hello

Progress

I now no loger get the MAPI Interface error.

The changes I made was :

"Ensure that the user starting up the service "Replication Manager Exchange Interface" has the following permissions"

(which was not set correctly)

Now, I can open the recover session, but I only see the server name as a selectable item.

I do not see any other items, what could be wrong? (shouldn't I see the mailboxes with items?)

Thank you

Regards

Eivind Antonsen

Hi Eivind,

Ensure all the above permissions are granted for that user.

Also check that the user starting up the service has a Mailbox created and it's mounted.

Look into the Exchange Event logs to find the error messages shown in there.

Thank you.

Carlos.

More info:

I do a Mailbox Database recover to a RDB - OK
I then try to open a RDB Recover session to do a mail item recovery and now get the following error:

Error Determining RDB Capability
---------------------------
Insufficient permissions to access mailbox.  See documentation for required permission settings.
Server SRV101 is not capable of RDB operations.
---------------------------

And the following event is logged (as before)
adsutil(4063): Could not open EMS Store for Exchange server: SRV101, status 0x8004011d.
Plus this one:
mapi(1327): Insufficient permissions to access mailbox.  See documentation for required permission settings.

I have set all the permissions described in the documentation and in the replies to my posts.
I have even right clicked every mailbox and set send-as and full access permission to restore user
I can log into owa account of restore user.
Restore user is not hidden from address list.

I'm kinda stuck ....

Regards

Eivind Antonsen

Hello Eivind,

This still looks obviously as a permission issue, and in this case is for the user trying to access the MB to be restored.

I would say to engage your Exchange Admin, check Application and System event logs together with Exchange event logs and try to find out which permissions is still missing, otherwise maybe opening a case would be a good option.

Anyway, is the client resource created in NetWorker server with that exact name? (SRV101) or is it created with FQDN?

Try to select the correct client within NMM GUI by going to Options->Configure Options, then click on the "Refresh (2 green arrows" button", and select the client from the left hand side, then click add.

Select that client and try the same operation.

Thank you.

Carlos.

Hi

I'll see what I can figure out and post my results here.

But, I am not very optimistic..

Regards

Eivind Antonsen

Hi Eivind,

Thanks for the feedback.

Carlos.