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September 3rd, 2010 04:00

Faulting application nsrexecd.exe, version 7.5.3.1, faulting module nsrexecd.exe, version 7.5.3.1, fault address 0x00005342 in Win 2003 R2 sp2.

I upgrade networker from version 7.5.1 (sp1) to 7.5.3.1 (sp3 + last hotfixes).

When nsrexecd and nsrd services starts and check all index, the nsrexecd service immediately terminated  and write the error:

"Faulting application nsrexecd.exe, version 7.5.3.1, faulting module nsrexecd.exe, version 7.5.3.1, fault address 0x00005342"

in de application event error log.

Startintng the services manually the following occurs:

I start the service "nsrexecd" and the networker log writes:

0 03/09/2010 11:53:38  2 0 0 3228 4548 0 backup-server.domain.com nsrexecd NetWorker
0 03/09/2010 11:53:38  2 0 0 3228 4548 0 backup-server.domain.com nsrexecd 7.5.3.1
0 03/09/2010 11:53:38  2 0 0 3228 4548 0 backup-server.domain.com nsrexecd 533
0 03/09/2010 11:53:38  2 0 0 3228 4548 0 backup-server.domain.com nsrexecd Fri Aug  6 06:22:40 2010
0 03/09/2010 11:53:38  2 0 0 3228 4548 0 backup-server.domain.com nsrexecd Build arch.:  nt86
0 03/09/2010 11:53:38  2 0 0 3228 4548 0 backup-server.domain.com nsrexecd DBG=0,OPT=


Follow, I start the service "nsrd" and the service "nsrexecd" immediately hangs.
The networker log  writes:
42506 03/09/2010 11:59:35  2 0 0 3648 4680 0 backup-server.domain.com nsrd server notice: started
39076 03/09/2010 11:59:37  0 0 2 3648 4680 0 backup-server.domain.com nsrd SYSTEM warning: DNS lookup failed for curphyhost: No such host is known.  
10100 03/09/2010 11:59:39  2 0 0 4528 5232 0 backup-server.domain.com nsrmmdbd media db is checking btrees
9870 03/09/2010 11:59:39  2 0 0 4528 5232 0 backup-server.domain.com nsrmmdbd media db is consistency checking the database
10106 03/09/2010 11:59:39  2 0 0 4528 5232 0 backup-server.domain.com nsrmmdbd media db is open for business
0 03/09/2010 11:59:44  2 0 0 3648 4680 0 backup-server.domain.com nsrd NetWorker
0 03/09/2010 11:59:44  2 0 0 3648 4680 0 backup-server.domain.com nsrd 7.5.3.1
0 03/09/2010 11:59:44  2 0 0 3648 4680 0 backup-server.domain.com nsrd 533
0 03/09/2010 11:59:44  2 0 0 3648 4680 0 backup-server.domain.com nsrd Fri Aug  6 06:22:40 2010
0 03/09/2010 11:59:44  2 0 0 3648 4680 0 backup-server.domain.com nsrd Build arch.:  nt86
0 03/09/2010 11:59:44  2 0 0 3648 4680 0 backup-server.domain.com nsrd DBG=0,OPT=
39078 03/09/2010 11:59:49  0 0 2 3648 4680 0 backup-server.domain.com nsrd RPC error: Unable to authenticate client server1.domain.com using RPCSEC_GSS: Remote system error - No connection could be made because the target machine actively refused it.
  
39078 03/09/2010 11:59:51  0 0 2 3648 4680 0 backup-server.domain.com nsrd RPC error: Unable to authenticate client backup-server.domain.com using RPCSEC_GSS: Remote system error - No connection could be made because the target machine actively refused it.
  
0 03/09/2010 12:00:11  2 0 0 4164 1060 0 backup-server.domain.com nsrjobd NetWorker
0 03/09/2010 12:00:11  2 0 0 4164 1060 0 backup-server.domain.com nsrjobd 7.5.3.1
0 03/09/2010 12:00:11  2 0 0 4164 1060 0 backup-server.domain.com nsrjobd 533
0 03/09/2010 12:00:11  2 0 0 4164 1060 0 backup-server.domain.com nsrjobd Fri Aug  6 06:22:40 2010
0 03/09/2010 12:00:11  2 0 0 4164 1060 0 backup-server.domain.com nsrjobd Build arch.:  nt86
0 03/09/2010 12:00:11  2 0 0 4164 1060 0 backup-server.domain.com nsrjobd DBG=0,OPT=
9513 03/09/2010 12:00:25  2 0 0 3836 2712 0 backup-server.domain.com nsrindexd Running nsrck to check client file indices
39077 03/09/2010 12:00:31  0 0 2 2584 1060 0 backup-server.domain.com nsrjobd error, Failed to acquire RAP database handle for scheduling thread: Remote system error - No connection could be made because the target machine actively refused it.
 
12111 03/09/2010 12:00:38  2 0 0 3648 4680 0 backup-server.domain.com nsrd NetWork Edition
12116 03/09/2010 12:00:38  2 0 0 3648 4680 0 backup-server.domain.com nsrd License Summary:
66441 03/09/2010 12:00:38  2 0 0 3648 4680 0 backup-server.domain.com nsrd  Available: sv=22, virt=0, ndmp=0
64047 03/09/2010 12:00:38  2 0 0 3648 4680 0 backup-server.domain.com nsrd  Borrowed:  sv_borrowed=0
66442 03/09/2010 12:00:38  2 0 0 3648 4680 0 backup-server.domain.com nsrd  Remaining: sv=0, virt=0, ndmp=0
69792 03/09/2010 12:00:38  2 0 0 3648 4680 0 backup-server.domain.com nsrd Connected Clients:(22)
0 03/09/2010 12:00:38  2 0 0 3648 4680 0 backup-server.domain.com nsrd  servers_name_1....
0 03/09/2010 12:00:38  2 0 0 3648 4680 0 backup-server.domain.com nsrd  servers_name_2....
0 03/09/2010 12:00:38  2 0 0 3648 4680 0 backup-server.domain.com nsrd  servers_name_3....
12128 03/09/2010 12:00:38  2 0 0 3648 4680 0 backup-server.domain.com nsrd NetWorker Module for Informix, Unix Client/1: Available=1, Remaining=1, Used=0
12128 03/09/2010 12:00:38  2 0 0 3648 4680 0 backup-server.domain.com nsrd NetWorker Module for Microsoft Exchange Server: Available=1, Remaining=0, Used=1
43604 03/09/2010 12:00:49  2 0 0 4320 2880 0 backup-server.domain.com nsrmmgd The MAX_LOAD_RETRIES is 0.
15796 03/09/2010 12:00:49  2 0 0 4320 2880 0 backup-server.domain.com nsrmmgd Starting nsrmmgd.
42506 03/09/2010 12:01:01  2 0 0 3648 4680 0 backup-server.domain.com nsrd index notice: checking index for 'server1' 
42506 03/09/2010 12:01:02  2 0 0 3648 4680 0 backup-server.domain.com nsrd index notice: C:\Program Files\Legato\nsr\index\server1.domain.com contains 497885 records occupying 68 MB 
.... all other checking index jobs ...
42506 03/09/2010 12:01:15  2 0 0 3648 4680 0 backup-server.domain.com nsrd index notice: Completed checking 26 client(s) 
39078 03/09/2010 12:01:19  0 0 2 4320 2880 0 backup-server.domain.com nsrmmgd RPC error: Remote system error - No connection could be made because the target machine actively refused it.
 
33526 03/09/2010 12:01:20  2 0 0 5868 5036 0 backup-server.domain.com nsrmmd Start nsrmmd #1, with PID 5036, at HOST backup-server.domain.com
33526 03/09/2010 12:01:22  2 0 0 4284 4160 0 backup-server.domain.com nsrmmd Start nsrmmd #3, with PID 4160, at HOST backup-server.domain.com
43604 03/09/2010 12:01:24  2 0 0 4356 3820 0 backup-server.domain.com nsrmmgd The MAX_LOAD_RETRIES is 0.
15796 03/09/2010 12:01:24  2 0 0 4356 3820 0 backup-server.domain.com nsrmmgd Starting nsrmmgd.
33526 03/09/2010 12:01:24  2 0 0 4504 6008 0 backup-server.domain.com nsrmmd Start nsrmmd #4, with PID 6008, at HOST backup-server.domain.com
33526 03/09/2010 12:01:26  2 0 0 5176 4584 0 backup-server.domain.com nsrmmd Start nsrmmd #7, with PID 4584, at HOST backup-server.domain.com
39078 03/09/2010 12:01:28  0 0 2 5428 4044 0 backup-server.domain.com nsrmon#4044 RPC error: Unable to establish a RAP database connection: Remote system error - No connection could be made because the target machine actively refused it.
  
6982 03/09/2010 12:01:28  2 0 0 5428 4044 0 backup-server.domain.com nsrmon#4044 retrying in 5 seconds
33526 03/09/2010 12:01:28  2 0 0 5016 2764 0 backup-server.domain.com nsrmmd Start nsrmmd #11, with PID 2764, at HOST backup-server.domain.com
39078 03/09/2010 12:01:32  0 0 2 1332 4452 0 backup-server.domain.com nsrmon#4452 RPC error: Unable to establish a RAP database connection: Remote system error - No connection could be made because the target machine actively refused it.
  
6982 03/09/2010 12:01:32  2 0 0 1332 4452 0 backup-server.domain.com nsrmon#4452 retrying in 5 seconds
....
... I stop de nsrd service ----
53401 03/09/2010 12:07:43  2 0 0 3648 4680 0 backup-server.domain.com nsrd Program nsrmmgd terminated 11 times in 1320 seconds.
12541 03/09/2010 12:07:43  2 0 0 3648 4680 0 backup-server.domain.com nsrd nsrmmgd has exited with status 1
38758 03/09/2010 12:07:43  2 0 0 3648 4680 0 backup-server.domain.com nsrd networker daemons critical: nsrmmgd has exited with status 1
12545 03/09/2010 12:07:43  2 0 0 3648 4680 0 backup-server.domain.com nsrd shutting down remote daemons
12546 03/09/2010 12:08:07  2 0 0 3648 4680 0 backup-server.domain.com nsrd shutting down
10107 03/09/2010 12:08:07  2 0 0 4528 5232 0 backup-server.domain.com nsrmmdbd media db is closed
42506 03/09/2010 12:08:07  2 0 0 3648 4680 0 backup-server.domain.com nsrd media notice: nsrmon exited with return code 9
42506 03/09/2010 12:08:07  2 0 0 3648 4680 0 backup-server.domain.com nsrd media notice: nsrmon exited with return code 9
42506 03/09/2010 12:08:07  2 0 0 3648 4680 0 backup-server.domain.com nsrd media notice: nsrmon exited with return code 9
42506 03/09/2010 12:08:07  2 0 0 3648 4680 0 backup-server.domain.com nsrd media notice: nsrmon exited with return code 9
42506 03/09/2010 12:08:07  2 0 0 3648 4680 0 backup-server.domain.com nsrd media notice: nsrmon exited with return code 9
12534 03/09/2010 12:10:07  2 0 0 3648 4680 0 backup-server.domain.com nsrd Not all of the child processes terminated. NetWorker is attempting to shut them down.
--- End log ---

For the error "warning: DNS lookup failed for curphyhost: No such host is known.", I review the DNS entries and arp entries and its Ok.

For the error "Not all of the child processes terminated", sometimes I need to kill child process "nsr*"

I uninstalling version 7.5.3.1 and installing newly the old version (7.5.1) but I have problems with the adminstrators console.

I dont know what is the problem. Can you help me?.

Thanks.

334 Posts

September 8th, 2010 07:00

Hi Alvarado- Moving this over to the support forum for you.

Allan

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