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November 23rd, 2010 21:00
Getting VSS errors for Win2008R2 & Win2003 ,using Legato Networker 7.6
Hi All,
I am getitng the below five types of VSS error . We are having the Win2008R2 and Win2k3 .We are using Legato networker 7.6 .
\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy39\windows\psexesvc.exe. The system cannot find the file specified.
VSS failed to process snapshot, error=0x800423f4: The VSS writer operation failed because of an error that might recur if another shadow copy is created. ** Says to look on Event and Error help link.
VSS failed to add comps in pre save, writer=FRS Writer, error=0x800704d0: The network location cannot be reached. For information about network troubleshooting, see Windows Help.
Windows Internal Database - ERROR: Aborting backup of saveset VSS SYSTEM SERVICES: because of the error with writer Windows Internal Database.
VSS .. Invalid path found at d - Status 1232 on CheckRecurse..
VSS .. Required volume for writer F, component 9 was not added during Initializ
eVolumeTable - 0x800704d0ERROR: VSS failed to initialize for directives, error=0
x800704d0: The network location cannot be reached. For information about network
Nearly 35 servers are failing partially with these errors . Can anyone please asist me on this. A quick help will be much appreciated .
Thanks In advance!!
Bahaa1
56 Posts
0
November 24th, 2010 00:00
Hello Sudhir123,
Hope you are fine.
Regarding your issue, i would like firstly to clarify that Windows 2008 R2 is only supported by NetWorker version 7.5.2 , 7.5.3 and 7.6.1 ONLY, so you have to upgrade the networker clients you have on Windows 2008 R2 from 7.6.0 to 7.6.1 to support backing up this operating system, Actually i believe that this upgrade will fix the issues you have on Windows 2008 R2.
Regarding Windows 2003, It is recommended by Microsoft to install the VSS rollup update on Windows 2003, You can find more details for that on the following Microsoft KB article : http://support.microsoft.com/kb/940349
After that try the backup again, if the same problem still occurs, you have to use Windows Installer cleanup utility to clearly uninstall the program in which the problem occur with ( which is in your case psexesvc.exe ) , you can find more details for that utility regarding VSS issues on the following Microsoft KB : http://support.microsoft.com/kb/955078
If the problem still persists after reinstalling the application that contains the file referenced in the error message, and then uninstall once again, then you have to use the workaround where you have to create the file referenced file in the path specified with the error message ( a dummy file for psexesvc.exe created manually ) and run another backup. If subsequent backups fail with the same error but reference a different file create the file referenced. Repeat this until the the backup completes. But i believe that you will not reach that steps after the upgrade of the clients and the VSS rollup update.
Waiting to hear the results.
Thanks & Best Regards,
Ahmed Bahaa
Mark_Bellows
240 Posts
0
November 24th, 2010 06:00
Hello!
The issue of VSS errors for Windows 2008 is common, regardless of the backup software being used. Below is a list of the Microsoft VSS that you should review for your environment. Some are for Windows 2003 and some are for 2008.
In the cases I have dealt with, applying these hotfixes resolves the issues. However, there is no guarantee that they will.
Also, please note that the decision to install these updates is responsibility and decision of the server administrator.
Windows Server VSS issues:
Below are some articles that should be reviewed by a Windows server administrator. These articles pertain to VSS and possible issues that may occur.
Knowledge base articles - known Windows 2003 VSS issues:
A Volume Shadow Copy Service (VSS) update package is available for Windows Server 2003 - Last Review: July 2, 2010
http://support.microsoft.com/kb/833167
Exchange VSS backup fails on an Exchange Server 2003 server - February 20, 2010
http://support.microsoft.com/kb/924262
Various issues may occur on a Windows Server 2003-based computer that is running the Volume Shadow Copy Service - April 27, 2010 - April 27, 2010
http://support.microsoft.com/kb/940032
Exchange Server 2003 data backup and Volume Shadow Copy services
http://support.microsoft.com/kb/822896
Knowledge base articles - known Windows 2008 VSS issues:
VSS snapshot creation may fail after a LUN resynchronization on a computer that is running Windows 7 or Windows Server 2008 R2 - November 25, 2009
http://support.microsoft.com/kb/976099
Backup fails with VSS Event ID 12292 and 11 on Windows Server 2008 and Windows Server 2008 R2 - January 20, 2010
http://support.microsoft.com/kb/2009513
No VSS writers are listed when you run the “vssadmin list writers” command in Windows Server 2008 R2
http://support.microsoft.com/kb/2009550
http://support.microsoft.com/kb/2009533
General VSS articles to review:
The backup process may fail and a time-out error may occur in Volume Shadow Copy Service writers
http://www.winserverkb.com/Uwe/Forum.aspx/windows-server-sbs/77862/VSS-Writer-errors-during-backup
Event ID 9840 or 9607 is logged when a VSS backup operation fails in Exchange 2007 or in Exchange 2003
http://support.microsoft.com/kb/930800
Best Practices for Using Volume Shadow Copy Service with Exchange Server 2003
http://technet.microsoft.com/en-us/library/aa996004(EXCHG.65).aspx
Mark