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16831
October 12th, 2010 06:00
How can I manually uninstall a networker client (v74sp5x64)
I am trying to install networker 7.5 x64 on a Windows server that already has v74 sp5 installed. I cannot uninstall the networker v7.4 sp5 client - it does not exist in the control panel/programs add-remove list. It appears to have been a hacked install. The installer for v7.5 fails as it knows about the older version and wants it to be removed first.
“An older version of the networker software is installed. Please remove the installed version and run setup again.”
I have tried the following manual work around but this fails as well:
- server reboot
- stop networker remote exec service
- remove d:\program files\legato\nsr folder
- Remove following registry entries:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders]
"C:\\Program Files (x86)\\Legato\\nsr\\"="1"
"C:\\Program Files (x86)\\Legato\\"="1"
"C:\\Program Files (x86)\\Legato\\nsr\\res\\"="1"
=========================================
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\Networker]
"EventMessageFile"=hex(2):44,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,\
00,6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,4c,00,65,00,67,00,61,00,\
74,00,6f,00,5c,00,6e,00,73,00,72,00,5c,00,62,00,69,00,6e,00,5c,00,6c,00,69,\
00,62,00,6c,00,6f,00,63,00,61,00,6c,00,2e,00,64,00,6c,00,6c,00,00,00
"CategoryMessageFile"=hex(2):44,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,\
61,00,6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,4c,00,65,00,67,00,61,\
00,74,00,6f,00,5c,00,6e,00,73,00,72,00,5c,00,62,00,69,00,6e,00,5c,00,6c,00,\
69,00,62,00,6c,00,6f,00,63,00,61,00,6c,00,2e,00,64,00,6c,00,6c,00,00,00
"CategoryCount"=dword:00000026
"TypesSupported"=dword:00000007
============================================
Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Legato]
[HKEY_CURRENT_USER\Software\Legato\Backup]
[HKEY_CURRENT_USER\Software\Legato\Backup\7.4 SP5.Build.726]
"Desktop"="0, 0, 1280, 1024"
"Frame window"="1, 64, 51, 1152, 918, -1, -1"
"Show tool bar"="Yes"
"Show status line"="Yes"
"Browse details"="1"
"Font name"="MS Shell Dlg"
"Font parameters"="-13, 400, 0, 1, 2, 1, 34, 0"
"Order"="0, 0, 0, 0, 0, 0"
==================================================
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\nsrexecd]
"Type"=dword:00000010
"Start"=dword:00000002
"ErrorControl"=dword:00000000
"ImagePath"=hex(2):22,00,44,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,\
6d,00,20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,4c,00,65,00,67,00,61,00,74,\
00,6f,00,5c,00,6e,00,73,00,72,00,5c,00,62,00,69,00,6e,00,5c,00,6e,00,73,00,\
72,00,65,00,78,00,65,00,63,00,64,00,2e,00,65,00,78,00,65,00,22,00,00,00
"DisplayName"="NetWorker Remote Exec Service"
"ObjectName"="LocalSystem"
"Description"="Listens for, authenticates, and processes remote execution requests from the NetWorker Backup and Recover Server. It must be running for proper NetWorker client, storage node, or server operation."
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\nsrexecd\Enum]
"0"="Root\\LEGACY_NSREXECD\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001
- rerun install from setup.exe.
Regards
Ewan
Daniea3
123 Posts
2
October 12th, 2010 07:00
Hi Ewan,
If a product cannot be installed because it believes that it is already installed, do the following:
Remove the Upgrade Code from the following registry keys:
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Upgrade Codes
HKCR\Installer\UpgradeCodes
Windows Installer uses a GUID (Global Unique Identifier) to uniquely identify products being installed. They call it an Upgrade Code. This is used to identify that NetWorker is installed on this machine.
NetWorker has three upgrade codes (the first for NW 6.0, the second for all other NW versions (except X64), the third for the X64 package):
3EB2C626C9BC4D118811000972CCA7DF
2827A1B508153D114831000A9C877BD1
1D09C7743451200439D99949BD5A9F1E
It may also be necessary to remove the NetWorker services from the registry. They are located in:
-HKLM\SYSTEM\CurrentControlSet\Services
-Delete the following keys: nsrd, nsrexecd, nsrpm, hagentd, lgtolmd
-For NMC, the key to look for is: gstd
-After removing the services, reboot the machine.
Also run the below commands on the command prompt before you reboot the machine
sc delete nsrexecd
sc delete nsrd
All installed products have an entry in the following registry key:
-HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
-Control Panel Add/Remove programs gets its information from this key.
-If an entry under this key is deleted, it will not be displayed in Add/Remove Programs.
Regards,
Arun
escott123
12 Posts
0
October 12th, 2010 07:00
From: Arun Daniel
Sent: 12 October 2010 15:09
To: Scott, Ewan
Subject: New message: "How can I manually uninstall a networker client (v74sp5x64)"
EMC Community Network
How can I manually uninstall a networker client (v74sp5x64)
reply from Arun Daniel in NetWorker - View the full discussion
escott123
12 Posts
0
October 13th, 2010 06:00
Adding sc delete nsrexecd to what I'd already done completed the uninstall and allowed me to then install a v75 client.
Thanks for all your help.
Ewan
jstamp
88 Posts
0
October 13th, 2010 08:00
Hi Ewan,
Knowledgebase article esg90728 found here http://solutions.emc.com/EMCSolutionView.asp?id=esg90728&usertype=C describes the use of sc delete to accomplish this.
Thanks.