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185 Posts

604

February 20th, 2007 22:00

MSEXCH module 5.0 not start

Hi All,

Config:
Backup Server : Windows 2003, Networker V7.3.2 Jumbo
Client: Windows 2003, Networker 7.3.2 / EXCH module V5.0

Problem:
When I start group exchange it will show

" Parsing parameters from the command line...
Opening connection to NetWorker Server...
Opening connection to Exchange Server...
Backing up Microsoft Exchange Private Mailboxes ...
Starting: Anunch Tangsriwong "

After that, it will failed on message tab of group -> properties.

Which I had try to change user mail box, it will show message, so this

Parsing parameters from the command line...
Opening connection to NetWorker Server...
Opening connection to Exchange Server...
Backing up Microsoft Exchange Private Mailboxes ...
Starting: Ittidej Hariruk
Success: Ittidej Hariruk 1904 KB 20048 bytes/second
The backup of Microsoft Exchange Private Mailboxes completed

Which I check mail box size on Exchange Server
the user Anunch Tangsriwong has more than size > 10MB but user Ittidej Hariruk has mail box <10MB.

Question:
1. Why it can't backup any user mail box at more than 10MB size?.
2. Why it not skip in first user (Anunch Tangsriwong) to backup cont. for next user?.

After that I had to down grade Networker EXCH module from v5.0 to 4.10 and test it again.

Result: it can backup to cont.

Thank & Regards.
Suwan

185 Posts

February 21st, 2007 00:00

Hi All,

When I used EXCH module v4.10 and run backup, I had received message in below

savegrp: suppressed 2 lines of verbose output
[10836] 02/21/07 14:10:07 Starting: Woranun Nunthankarn
[10836]
02/21/07 14:11:01 Success: Woranun Nunthankarn 34 MB 657546 bytes/second
[10836]
02/21/07 14:11:03 Starting: Wuthipong Sriprasert
[10836] 02/21/07 14:13:17 Success: Wuthipong Sriprasert 42 MB 324771 bytes/second
[10836] 02/21/07 14:13:17 Starting: Yupadee Jongjaijit
[10836]
02/21/07 14:14:22 Success: Yupadee Jongjaijit 25 MB 405333 bytes/second
[10836]
02/21/07 14:14:26 pm-ex-s01: MSEXCH:MB 3873 MB 02:02:02 1865 file(s)
[10836] 02/21/07 14:14:26 The backup of Microsoft Exchange Private Mailboxes completed
[10836] 02/21/07 14:14:27 Backup operation finished with warnings. No savetime was sent.


but the group status is failed.
What that it mean? (backup completed but group fail).

Best Regards.
Suwan

2 Intern

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2K Posts

February 21st, 2007 02:00

I got this error earlier.

All I had done was upgrade to Exchange 4.1, run basic procedures like, delete contents of /nsr/tmp on the backup server and run nsrim -X, nsrck -L6 ans it worked.

You can try this and see.

6 Operator

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56.2K Points

February 21st, 2007 09:00

I assume IS backup or SG backups are fine?

185 Posts

February 21st, 2007 17:00

Backup MB on EXCH.

185 Posts

February 22nd, 2007 01:00

Of course,

I has to backup both MB, IS and PF.
Which it has only error on MB (IS and PF successes).

Regards.
Suwan

6 Operator

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February 22nd, 2007 01:00

OK, but have you tried IS and SG?

6 Operator

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56.2K Points

February 22nd, 2007 02:00

Have you tried that with latest build of 4.1?

1 Rookie

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121 Posts

February 22nd, 2007 04:00

We have the same problem in 4.1. If you review the nsrxchcv.log file in the nsr\applogs folder on the exchange server, you will see some mailboxes are not backed up because they are disabled in active directory. The problems are reported as warning, but the group is reported as failed. The other mail boxes can be recovered successfully. I have reported this to support, but have had no resolution. I am not sure if it is addressed in the 5.0 version.

6 Operator

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February 22nd, 2007 05:00

If this is what Danne says then you should see error status 0x000004de next to failed inbox. This is MS issue and there is hotfix for EXCH 2003 (for 2000 it's not going to be built - at least that was previous status).

1 Rookie

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121 Posts

February 23rd, 2007 04:00

Hrvoje,
That is what is happening at my site. Do you have the Microsoft KB article that addresses this issue? I looked at the Exchange support center, but did not find anything for Status = 0x000004de.

6 Operator

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February 23rd, 2007 05:00

185 Posts

February 25th, 2007 07:00

Which I had tries to new install in module exch version 5.0 but it can't backup any thing to success.

It show starting ....
After time pass to 30 minute ago, it still show starting.. but not have backing up (similar Hang but not hang).

How I will solve that?.
v5.0 it not backup and,
v4.10 it has successesfully but show group status failed.

6 Operator

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February 25th, 2007 10:00

You should talk to your support.
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