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September 29th, 2017 05:00

NMM 9.1.1.1 Backup fails when clustered node is turned off

Hello NetWorker community,

This issue has to do with backing up a clustered environment. When all clustered nodes are "online", NetWorker backups are successful. When one of the clustered nodes is shutdown (as a test) the backup will fail immediately with the following error:

25/09/2017 17:55:54 FRIDAPPDCLDB2728:MSSQL$FRIDAPPDDB2728#FRIDAPPDAG001: started

25/09/2017 17:55:54 nsrsqlsv -LL -s fridabkp13 -g PPD_SAP_Daily/SAP_PPD_DB_Daily_IDA4/backup/SAP_PPD_DB_Daily_IDA4 -a "*policy action jobid=838680" -a "*policy name=PPD_SAP_Daily" -a "*policy workflow name=SAP_PPD_DB_Daily_IDA4" -a "*policy action name=backup" -y "Mon Oct 09 23:59:59 GMT+0200 2017" -w "Mon Oct 09 23:59:59 GMT+0200 2017" -m FRIDAPPDCLDB2728 -a "device interface=data domain" -a "Data Domain interface=IP" -a DIRECT_ACCESS=No -b PPRI08 -o "\"REQUESTED_LEVEL:level=full;\"" -l full -q -W 78 -N MSSQL$FRIDAPPDDB2728#

25/09/2017 17:57:18 Job 838682 with command 'nsrsqlsv -LL -s fridabkp13 -g PPD_SAP_Daily/SAP_PPD_DB_Daily_IDA4/backup/SAP_PPD_DB_Daily_IDA4 -a "*policy action jobid=838680" -a "*policy name=PPD_SAP_Daily" -a "*policy workflow name=SAP_PPD_DB_Daily_IDA4" -a "*policy action name=backup" -y "Mon Oct 09 23:59:59 GMT+0200 2017" -w "Mon Oct 09 23:59:59 GMT+0200 2017" -m FRIDAPPDCLDB2728 -a "device interface=data domain" -a "Data Domain interface=IP" -a DIRECT_ACCESS=No -b PPRI08 -o "\"REQUESTED_LEVEL:level=full;\"" -l full -q -W 78 -N MSSQL$FRIDAPPDDB2728#' for client FRIDAPPDCLDB2728 exited with return code 22

25/09/2017 17:57:18 FRIDAPPDCLDB2728:MSSQL$FRIDAPPDDB2728#FRIDAPPDAG001: failed.


Cluster failovers are successful and no problems backing up when all nodes are online.


It there a possible configuration issue somewhere that I need to be aware of for this type of scenario (clustered node offline)?


Regards,

Joe


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October 2nd, 2017 01:00

It might be that you configured backups to be done only via passive node so if passive one is down then backup will fails.  You have several options within AAG properties in SQL to set this up.

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