NMM & Exchange 2007 issue

Question

Hello, we are trying to set up a mailboxes backup for Exchange 2007 (CCR) using NMM 2.4. But we have the following problem - wizard does not see our Exchange objects (Storage Groups) during client setup. Our steps (some omitted): 1. Configuration > Client Backup Configuration > New 2. Specify the Client Name and Type: our virtual server name; Traditional client 3. Specify the Backup Configuration Type: Exchange 4. Select Exchange 2007 Server Objects: Microsoft Exchange 2007, BUT we don't see any APPLICATION:\* entries bellow! So,our subsequent backup attempts are unsuccessful. Our Exchange configuration includes two physical and one virtual host (CCR) and three Storage Groups (they are mounted and healthy) See output of nsrsnap_vss_save on Active node of Exchange server bellow: M:\>nsrsnap_vss_save -c our_node1 -A NSR_VIRT_SERV=our_virtual_node -v -? 73064:nsrsnap_vss_save:Version information for C:\Program Files\EMC NetWorker sr\bin srsnap_vss_save.exe: Original file name: nsrsnap_vss_save.exe Version: 2.4.0.375 Comments: NetWorker Module for Microsoft Applications (x64) NMM .. index to Virtual server client our_virtual_node. List of valid saveset entries for APPLICATIONS on client OUR_NODE1 ... Initializing data to display... NMM ... Using client name OUR_VIRTUAL_NODE, the version of the Exchange server is Exchange 2007. << > 68150:nsrsnap_vss_save:nsrsnap_vss_save: Exiting with success. What could be the cause of this problem?

CarlosRojas · Accepted Answer

Hello, Do the following: 1.- Delete the peer information of server from client and of client from server, to do it so, you can run the following commands from the server: nsrdmin -p nsrexec nsradmin>. type: nsr peer information delete name: client_name delete?y nsradmin>quit This will remove the peer information of the client from the server. To delete the peer information of the server form the client, type form NW server: nsradmin p nsrexec -s client_name nsradmin>. type: nsr peer information delete name: nw_server_bame delete?y nsradmin>quit Try again, and if you are not yet able to display the valid savesets then please do as follows: From Exchange server, in the command line, go to the bin directory where NMM is installed (By default C:\Program Files\EMC NetWorker
sr\bin), and run these commands: nsrnmmexchra -u They run this command: vssclupdate Then run this command: nsrnmmexchra -i Thank you, Carlos

CarlosRojas · Answer

On the other hand I see nsrsnap_vss_save command command.

Please check your application and event logs, as most likely you will find either some permissions related error messages or something rwlated to IIS.

Thank you,

Carlos

CarlosRojas · Answer

Do you get the same output if you run the same command (changing the physical node name) in both nodes?

Can you please run the following command in both nodes and attach the output?:

nsrsnap_vss_save -D5v -c physical_node_1 -A NSR_VIRT_SERV=virtual_node -v -?

and

nsrsnap_vss_save -D5v -c physical_node_2 -A NSR_VIRT_SERV=virtual_node -v -?

Thank you,

Carlos

nmc2 · Answer

Have you tried configuring backup manually without using wizard? See if it works. Also i would suggest you to look at the nmm.raw, it might have some error message related to this.

evgeny_g · Answer

Hi, Carlos!

nsr peer information delete commands I have done previously

(there was a auth problem, because of the recent reinstallation server the NW-server, I guess)

BUT,

These cmds fixed this issue! (I ran them on both servers)

nsrnmmexchra -u

They run this command:

vssclupdate

Then run this command:

nsrnmmexchra -i

Thank you!!!

NetWorker

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