NW 8.2.2 - Recovery Wizard - Not Working

Question

When I attempt to work my way through the recovery wizard I cannot get past the first step when selecting a hostname. I click next and get a loading screen up to 5% then nothing changes. I have no problems restoring from the command line using the "recover" command.

It appears to be a Java issue but I'm not sure if this is client side or server side as I captured the following in verbose mode:

Exception in the thread “AWT-EventQueue-2” java.lang.LinkageError: loader constraint violation: loader (instance of net/sourforge/jnlp/runtime/JNLPClassLoader) previously initiated loading for a different type with name “COM/legato/remagents/fsra/FileSystemRecoverWizardPlugin”.

I've tried this using multiple workstations with multiple versions of Java and I receive the same errors every time. All NW Server components are installed on CentOS 7 as well as the client workstations.

ble1 · Answer

Sounds similar to:

244864 24753 Recover wizard stalls at 5% progress when recovering from a clone volume

I know you might get this at different step, but which exactly version do you run of server, client and NMC?

mtu9000 · Answer

Thanks for the response.. Both the server and client are running 8.2.2.5 but I'm not sure how to check the NMC version.

mtu9000 · Answer

Its 8.2.2.5. Not sure if that's the client, server or NMC server though.

ble1 · Answer

You can go to Help menu and check About - should give you the version.

ble1 · Answer

Assuming all is 8.2.2.5 which is latest 8.2.2.x code, it is either bug or something with java on your side.  To be safe, best way forward is to open a ticket with support.

mtu9000 · Answer

Agreed - thanks again

NetWorker

NW 8.2.2 - Recovery Wizard - Not Working

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