My experience with live chat ----- Networker live chat is not always available and get a message that this q is not available right now

Hello Tejas

I think you may be talking about your experience in the past, may be a month ago, this was true. However now you shouldn't encounter this issue.

Hi

I logged in to Powerlink and I don't see a Live Chat link in the upper-right hand corner of the page.  Is this because I am an EMC employee?

Thanks

tl

Hi Tejas,

Thanks for your input. I understand the challenges a few months ago, however these have been addressed and the Chat initiative a main focus.

Please try the Live Chat again let me know your experience.

Thanks.

John

Hi TL,

Once in Powerlink, open the Support Page.

You will see the "Live Chat" link in the middle column.

Thanks.

can anyone help me out with copy raw data from ATA Beast to emcpowera1.  I have a question regarding copy raw data from /dev/sda1 / ATA Beast storage array over to EMC Clarrion box, to raw devices called emcpowera1 etc.. what is the best method for insuring and verify data has passed / copyied over successfully?   What tool/syntax should I use? dd, netcat if so, what would be the syntax?

Excellent; thanks!

Terry Lemons

Hi Julian,

In regards to your message (below) requesting on you Clariion, you have inadvertedly posted the message in the NetWorker Forum and in the Try Live Chat thread.

Please do one of the following:

- Open a Live Chat with a Clariion Engineer [here]

- Post your question in the Clariion forum [here]

Thanks.

John

Hi James,

Thank you for your response, but when I try live chat this is what I get.

We apologize for any inconvenience

I have posted a question in Clariion I think.  thank you.

Hi Julian,

Thanks for you input.

I tested this and encountered the "Access Violation" page only while attepmting the link via views other than the Customer view.

(These are Employee, TS Services Partner, Velocity Partner - 2010 views)

While this is being reviewed, if you have not tried this already, please switch to Customer view prior to using the link.

Thanks.

John

I switched from Partner to Customer and I get:

ERROR CODE:2

We encountered an unexpected error while starting a Live Chat session. To help us better understand this issue, please send an e-mail to support@emc.com. Please include the site and product details you chose for Live Chat.

Please try again later or contact EMC Customer Support for assistance by calling:

US: 1-800-782-4362
Canada: 1-800-543-4782
Worldwide:++1-508-497-7901

We apologize for the inconvenience.

Hello Hrvoje,

Thanks for this.

As I was unable to produce the same results in a test, I will share this with the web support team for their input.

In the mean time, please try again and let me know if you are still experiencing the issue.

Thanks.

John

Hi good afternoon

I'm new in the Backup Area in my company. I install a new Windows Server 2008 Server Backup with Networker 7.5.3 and i will like to know how can i configure the notifications to receive in my email, the sucessfully save save note daily ??

Regards,

Daniel

Hello Daniiels,

Please feel free to open a seperate thread with your questions that are not related to Live Chat.

Thanks.

John