Hi Pavel,

This problem has already been reported by another customer (reference NW132964) and is being investigated. It looks like the problem is caused by the license manager  file lgtolm.res being locked which is failing the backup.   Apparently, the bootstrap doesn't use VSS to do the backup, so if the file is locked it can have problems backing it up.  Is there something going on at the time that would explain why the license manager file is locked?

-Bobby

Hi Pavel,

This looks to me as a VSS/OS issue.

You can check this article, however it's not really useful/meaningful to me:

https://solutions.emc.com/emcsolutionview.asp?id=esg123492

I think that you should look again into the Application and System event logs at the time of the backup. There should be some further information as to why the VSS service is being stopped.

I suppose that both, Volume shadow copy and Microsoft Shadow copy service are in status manual, right? that is the status that both should have.

Anyway check if you have VSS scheduled/Enabled. To see it you have to go to disk management console, and right click on any of the disks. Then select properties and open the Shadow Copy tab. If it says "Enabled" then disable it and try a new backup.

Thank you.

Carlos.

Hi Bobby,

No any activities during my test backups.

I can restart server and then run backup 1) and i will receive same error.

May be i need reinstall License manager or something like this?

Best Regards,

Pavel

Hi Carlos,

Thank you for answer.

I already found article mentioned in your post, but for me is not clear, where is resolution:-))

Yes, both service set to "Manual"...

Little remark: VSS service is not stopped during failed backup, it not started when backup starts (as far as i know, VSS is on-demand starting service).

And...  no any entries in App and Sys logs at the time of failed backup, only message from Networker (EventID:1, Category: Savegroup):

NetWorker savegroup: (alert) Test completed, Total 1 client(s), 1 Failed. Please see group completion details for more information.

Failed: misbkphw01.aiglife.ru

Start time:   Thu Feb 02 14:47:39 2012

End time:     Thu Feb 02 14:48:09 2012

--- Unsuccessful Save Sets ---

* misbkphw01.aiglife.ru:bootstrap 1 retry attempted

* misbkphw01.aiglife.ru:bootstrap 39078:save: RPC error: Can't encode arguments

* misbkphw01.aiglife.ru:bootstrap

* misbkphw01.aiglife.ru:bootstrap 7162:save: save of bootstrap to misbkphw01.aiglife.ru failed

     * :  VSS service has stopped during a VSS save.

     * :  File D:\Program Files\Legato\nsr\res\lgtolm.res could not be opened and was not backed up. (No error)

--- Successful Save Sets ---

* misbkphw01.aiglife.ru:Probe savefs misbkphw01.aiglife.ru: succeeded.

* misbkphw01.aiglife.ru:NMCASA:/gst_on_misbkphw01/lgto_gst 24052:savepsm: Backup of database completed successfully

* misbkphw01.aiglife.ru:NMCASA:/gst_on_misbkphw01/lgto_gst 68172:savepsm: Backing up database credential file and authentication configuration files...

  misbkphw01.aiglife.ru: CONSOLE_BACKUP_FILES level=full, 199 KB 00:00:00     51 files

* misbkphw01.aiglife.ru:NMCASA:/gst_on_misbkphw01/lgto_gst 68173:savepsm: Backup of database credential file and authentication configuration files completed successfully

  misbkphw01.aiglife.ru: index:misbkphw01.aiglife.ru level=full, 30 MB 00:00:06    472 files

Hi Bobby,

I just tried to stop NetWorker License Manager service before starting my "failed" backup and...

bootstrap is backed up successfuly!!!

Then i was started NetWorker License Manager service and did another try and again with success.

I will try shedulle automatic restart of LM service before our PROD group nightly backup and will report to you an results.

Best Regards,

Pavel

Hi Bobby,

I found that License Manager is not used in our evironment (lgtolic -l returns nothing), so i disabled Licence Manager service.

As result, all my backups runs without bootstrap errors.

Thanks a lot for your support.

Best Regards,

Pavel