NetWorker PowerSnap Service is stopping.

Hi,

I think you are talking about a NW 8.1.x client install. The issue is that the nsrpsd service is started with the "startup type: automatic" instead of the "startup type: manual". However, it will end due to inactivity after 30 minutes.

Consequently, Windows will send you a warning about the missing service. If on Windows 2012, the server manager pops up when you login and it will indicate this event.

I have placed an RFE to register the the service with  "startup type: manual" but have not received any feedback yet.

Regards

Hello

Have you try to uninstall it and install it again and if not ,please check might that will help.

Yes. I am talking about  Networker 8.1 on Client OS Windows 2008 Server.

BR

Dinusha

Hello Dinusha

I don't think the backups are failing due to nsrpsd stopping, as bingo  said, nsrpsd is configured with start-up type automatic so, unless you are running NSM, nsrpsd is not required nor involved in the backup.

Have you tried to dig deeper to find out what is the cause of the backup failures?

Have you tried to change the start up type to manual and run the same operations?

Thank you,

Carlos

I had a similar problem in the past: power snap service stopped at a regular basis.

I paste an extract what I wrote to EMC support technician:

There was a file called "libpsvssclnt." in "C:\Program Files\EMC NetWorker\nsr\logs" folder that was not deleteable. I tried it with removing networker software, restart => nothing (Windows tells that this file isn't there anymore and cannot be deleted but still shows up in Windows explorer). But I could rename the logs-folder which I did. Installed Networker and NMM software again. "Networker PowerSnap Service" now does not stop any more on a regular basis. All backups that where done after this are recoverable.

Does this help? Do you have similar problems with this file?

Getting the same issue please any help will be appreciated.

Note: Networker Powersnap Service always stopped after sometime

8519:save: Unable to setup direct save with server :busy.

98519:save: Unable to setup direct save with server: busy.

98519:save: Unable to setup direct save with server : busy.

98519:save: Unable to setup direct save with server: Failed to connect to storage node on: save failed to authenticate with nsrmmd on host : Timed out.

Guyz any help really appreciated!!!!!

MBhatti,

The NetWorker PowerSnap service is started on demand and will shut down after 30 minutes if it’s not required. From the errors you list below I don’t think your issue is related to this service?

It looks like a communication issue so check connectivity, name resolution and peer information/certificates etc. are all good between the client, NetWorker server and storage node 9and Data Domain if used within the environment).

Regards,

Bill Mason

William Mason,

Thank you for your comment, the Networker PowrSnap Service stopped automatically as you mentioned but never started automatically even after manually stated this service. the rest things as you mentioned is fine the connectivity, Storage Node DD etc.......

Note: Since the issue I post on the website on the same day I just did one changes like Networker PowerSnap Service select as manually started as before it was automatically selected so till today from NMC there is no error saw but will still monitor for few more days if there is anything will let you guys know ....

Thanks alot