Networker 8.2 console backups failing

Question

Recently upgraded to Networker 8.2.2.3 from v. 8.2.1 Message: --- Unsuccessful Save Sets --- * backupserver:NMCASA:/gst_on_backupserver/lgto_gst 69703:savepsm: Ignoring unrecognized option 'a', use '-h' to see usage * backupserver:NMCASA:/gst_on_backupserver/lgto_gst 69703:savepsm: Ignoring unrecognized option 'a', use '-h' to see usage * backupserver:NMCASA:/gst_on_backupserver/lgto_gst 24050:savepsm: FAILED HY000 -697 [Sybase][ODBC Driver][SQL Anywhere]Error during backup/restore: XBSA-1.0.1 8.2.2.3.Build.958 3568 Mon Jan 25 08:51:41 2016           _nwbsa_is_retryable_error: received a network error (Severity 5 Number 13): Permission denied * backupserver:NMCASA:/gst_on_backupserver/lgto_gst   backupserver:NMCASA:/gst_on_backupserver/lgto_gst: retried 5 times. --- Successful Save Sets --- * backupserver:savefs savefs backupserver: succeeded. * backupserver:index 86704:save: Successfully established DDCL session for save-set ID '3785762936' (backupserver:index:bb348faa-00000004-45f0a8f6-45f0a8f5-00010000-0a680426).   backupserver: index:backupserver level=full, 90 MB 00:00:12    427 files * backupserver:index completed savetime=1453729909 * backupserver:index 94694:save: The backup of save set 'index:bb348faa-00000004-45f0a8f6-45f0a8f5-00010000-0a680426' succeeded. * backupserver:bootstrap 86704:save: Successfully established DDCL session for save-set ID '3768985730' (backupserver:bootstrap).   backupserver: bootstrap level=full, 86 MB 00:00:20    428 files * backupserver:bootstrap completed savetime=1453729922 * backupserver:bootstrap 94694:save: The backup of save set 'bootstrap' succeeded. Troubleshooting performed: Repaired console installation Reinstalled console and DB, moving from original location in 'Program Files (x86)\Legato\Management' to 'Program Files\EMC Networker\Management' Verified SYSTEM has permission to install dirs and DB dir. Backup also fails from CLI with this output: C:\>savepsm -I 'C:\program files\EMC Networker\management\GST' 24050:savepsm: FAILED HY000 -697 [Sybase][ODBC Driver][SQL Anywhere]Error during backup/restore: XBSA-1.0.1 8.2.2.3.Build.958 940 Mon Jan 25 09:02:23 2016 _nwbsa_is_retryable_error: received a network error (Severity 5 Number 13): Permission denied

adeelmehmood · Accepted Answer

HI, We faced the same issue and was asked by support to downgrade to 8.2.2.2 After few days , Support told us to upgrade it to 8.2.2.3 and apply an hot fix , which resolved the issue.

DeaconZ28-2015 · Answer

Correct. I created the client resource using the console setup menu.

DeaconZ28-2015 · Answer

Both running as SYSTEM in Windows 2008 R2.

ble1 · Answer

Wasn't client direct checkmark triggering -a option in the past?  Check it's status in client resource and if unchecked, check it.

crazyrov · Answer

Hmm.. The command used is only savepsm with no switches, correct ?

crazyrov · Answer

Hi @Wayne,      Please check if the nsrexecd and the gstd are both running under the same user name.

DeaconZ28-2015 · Answer

Hrvoje, I'm not sure I see the relevance of that, but I have the following configured: Backup renamed dirs - no Client direct - Yes Data Domain / IP - Yes

DeaconZ28-2015 · Answer

Ok, I will open a case with support. And its on the same server as NW server. Its a minor issue anyway. Thanks!

DeaconZ28-2015 · Answer

I turned off the DD setting and ran it again. Still get:

24050:savepsm: FAILED HY000 -697 [Sybase][ODBC Driver][SQL Anywhere]Error during backup/restore: XBSA-1.0.1 8.2.2.3.Build.958 5608

Mon Jan 25 10:50:01 2016 _nwbsa_is_retryable_error: received a network error (Severity 5 Number 13): Permission denied

DeaconZ28-2015 · Answer

Correct. I have a separate job that backs up the filesystem, including the client index dirs and bootstrap succeeds as well. It's just not able to access a file it seems (I'm guessing) during the console backup.

DeaconZ28-2015 · Answer

Ok, so you think the 'a' switch may be somehow causing the permission denied?

DeaconZ28-2015 · Answer

Yes, I found that a few minutes ago.Box was checked before my last attempt and still failed.

ble1 · Answer

Check also https://support.emc.com/kb/169427

-a together with -o are returned when backup renamed directories is checked in the client properties

-a is returned when the client direct attribute is disabled on the client properties

-a is returned when the 'Data Domain backup' attribute is selected on the client properties

ble1 · Answer

Relevance is that any of these may trigger -a switch which savepsm might not understand according to article.  The only way to check it is to test it to see how relevant to your issue it is.

crazyrov · Answer

And, normal filesystem backups are working without any issues for the NMC server, in this case your backup server ?

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