OpenMsgStore() = 0x80040111: the information store could not be opend. (MAPI 1.0)

Hi,

There are a number of powerlink articles which detail some things you need to check that could be causing this erorr message:

http://solutions.emc.com/EMCSolutionView.asp?id=esg53708&usertype=C

http://solutions.emc.com/EMCSolutionView.asp?id=esg50007&usertype=C

http://solutions.emc.com/EMCSolutionView.asp?id=esg54575&usertype=C

http://solutions.emc.com/EMCSolutionView.asp?id=esg51801&usertype=C

http://solutions.emc.com/EMCSolutionView.asp?id=esg70770&usertype=C

-Bobby

http://solutions.emc.com/EMCSolutionView.asp?id=esg53708&usertype=C

We have Exchange 2007 and Windows 2008. Both with SP2

http://solutions.emc.com/EMCSolutionView.asp?id=esg50007&usertype=C

We have not Windows NT and Module 2.x

Customer reinstall the client many times.

http://solutions.emc.com/EMCSolutionView.asp?id=esg54575&usertype=C

The user is in Exchange Admin Group.

http://solutions.emc.com/EMCSolutionView.asp?id=esg51801&usertype=C

http://solutions.emc.com/EMCSolutionView.asp?id=esg70770&usertype=C

the last two are the same. Wrong version.

Hi Mike,

The error looks be coming because the current user has no permission to take a backup of the mailbox. There is an article in powerlink that tells about the steps and permissions that have to be taken care of for a Exchange 2007 granular backup. I am not abe to find the link I have the contents of the artcle, here you go.

How Setup and Troubleshoot Mailbox backups on Exchange 2007

1. MAPI CLIENT:

Make sure the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 is installed on the Exchange 2007 Server.

You can check if this is installed from START-->SETTINGS-->CONTROL PANEL-->ADD OR REMOVE PROGRAMS

If is not installed, download the Exchange Server MAPI Client and Collaboration Data Objects from this link:

http://www.microsoft.com/downloads/details.aspx?FamilyID=E17E7F31-079A-43A9-BFF2-0A110307611E&displaylang=en

2. PERMISSION REQUIREMENTS.

To back up or recover a mailbox or public folder, the Windows domain account to log on to the NetWorker server host must be a member of the Exchange Administrators group.

To set the permissions for items in a mailbox for Exchange 2007:

2.1. Open an Exchange Management Shell window.

2.2 Add the following mailbox permissions:

get-ExchangeServer | Add-AdPermission –user -extendedrights Receive-As,Send-As

For example if the user exchange is going to perform the backups for server saturn, you add:

[MSH] C:\> get-ExchangeServer saturn | Add-AdPermission –user exchange -extendedrights Receive-As,Send-As

3. Make sure both SEND AS and RECEIVE AS have DENY = FALSE.

[MSH] C:\>get-mailboxserver saturn | get-adpermission -user exchange | format-list

AccessRights        : {ExtendedRight}

ExtendedRights      : {Receive-As}

ChildObjectTypes    :

InheritedObjectType :

Properties          :

Deny                : False

InheritanceType     : All

User                : DOMAIN\exchange

Identity            : SATURN

IsInherited         : False

IsValid             : True

ObjectState         : Unchanged

AccessRights        : {ExtendedRight}

ExtendedRights      : {Send-As}

ChildObjectTypes    :

InheritedObjectType :

Properties          :

Deny                : False

InheritanceType     : All

User                : DOMAIN\exchange

Identity            : SATURN

IsInherited         : False

IsValid             : True

ObjectState         : Unchanged

4. Make sure the customer is using the same account listed in step 2 and 3 for backups. For scheduled backups, by default the SYSTEM account runs the backup unless a different account starts the NetWorker Remote Exec service or there is an account used for backups in the “Remote User” field (and password) under the client configuration Apps & Modules tab.

To find out which user was used during the backup (which has to match the user listed here:

AccessRights        : {ExtendedRight}

ExtendedRights      : {Receive-As}

ChildObjectTypes    :

InheritedObjectType :

Properties          :

Deny                : False

InheritanceType     : All

User                : DOMAIN\exchange

Identity            : SATURN

IsInherited         : False

IsValid             : True

ObjectState         : Unchanged

Open the nsrxchmbsv.raw file located in /nsr/applogs directory. Render the log file with nsr_render_log:

nsr_render_log nsrxchmbsv.raw > nsrxchmbsv.log

Open the rendered nsrxchmbsv.log file. Each backup session is divided in paragraphs. The start of each paragraph has the “start time” in the

43708 6/17/2008 4:39:00 PM  1 0 0 2208 660 0 SATURN nsrxchmbsv Start time: Tue Jun 17 13:39:00 2008

The next two lines show the user that is running the backups. You should see the user that had the permissions assigned during step 2 and 3:

43621 6/17/2008 4:39:00 PM  1 0 0 2208 660 0 SATURN nsrxchmbsv Computer Name: SATURN     User Name: exchange

52705 6/17/2008 4:39:00 PM  1 0 0 2208 660 0 SATURN nsrxchmbsv Computer Name: SATURN     User Name: DOMAIN\exchange (exchange)

5. As per the NetWorker Module for Exchange 5.1 Release Notes:

“Backup and recover requires a Public Folder database for Exchange Server 2007 at least one public folder database is required to perform mailbox backups and recovers on Exchange 2007. This is a requirement when using MAPI to access Exchange 2007 mailboxes.”

Make sure a Public Folder database exists.

6. Login to the Exchange server using the user that has the permissions as per step 2 and 3. Open the NetWorker Module for Exchange User GUI, select OPERATION à Backup, and make sure you can see the mailboxes under “Private Mailboxes”.

6. Run a test backup for one mailbox. If the backup works fine, then add the user in the client Remote User (with its correspondent password) in the Apps & Modules tab for this client configuration. The backup command should have nsrxchmbsv.exe. Run a test scheduled backup.

HTH,

Rovin D'Souza.