RSM Services will automatically be enabled

Question

Hi, I'm having problem from quite sometime now, after every backup the Removable Storage services is always being activated (Started/Automatic) in the Windows Services Console. It causes I/O device error when we try to unmount/withdraw the tapes. After I disabled the RSM services we could Unmount the tape but when we are withdrawing the tape it will give us an error Import/Export port not available. Anyone know what is causing the RSM to be activated and how to prevent it? Thanks a lot. Demy

paulo3 · Answer

Did you stopped AND disabled the service?(Startup type: disabled and stopped)Whant is the event viewer/system on the Windows said?Maybe some logs around service RSM starting message ...

Ymed · Answer

I will stop and disable RSM if I saw that it's enabled again. Backup will work after I stopped and disable the RSM however, on the next day if we want to change the tape it will give us I/O error. Then we will disable and stop again ... its happening everyday.

i've checked the logs and there's nothing pertains on how it was restarted.

Thanks.

ble1 · Answer

You should check that with MS. I really can't see how it is possible to start service which has been disabled from starting. I mean, that means it was not started automatically and obviously startup type was changed too. This change is either part of some MS process (which I doubt) or some 3rd party application (or your colleague who wants to have fun with you). I believe MS could have tool to monitor that and such tool could provide you tool about what is going on.

NetWorker

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