Recovery of a Novell NetWare client

Question

I am unable to drill deeper into 1 specific directory to recover 1 specific file

Full backup of the system NZFD-PRD-1 was performed successfully.
Renamed a file under the folder vol2:\ZenImages
Using NetWorker User from the console, I can not expand the ZenImages directory to perform a recovery of just 1 file
Rather than , the ZenImages folder has in the NetWorker User console and will not allow us to expand the directory
I am able to expand other directories down to the file level, this 1 folder just happens to be were we renamed a file to perform a recovery test

Netware Server 6.5 SP 5
NetWorker Server 7.3
NetWorker Client for Netware 7.2.1

Thanks,
Just another consultant with dumb luck looking for help

DavidHampson · Answer

My worry here would be that it is like that as nothing below it has been backed up. You could try using the nsrinfo command (you can use it on the server or any client regardless of whether it is Netware; however I'm not too sure if you can use nsrinfo from a Netware client) to list what was backed up at the time - syntax is as follows:

nsrinfo -s server -t "time" client

- there may be a lot of information so may be wise to pipe to an output file. Also you will need to get the exact savetime by using an mminfo command:

mminfo -r nsavetime -c client

blochner1 · Answer

David,Thanks for the quick response. This was the output of the commands you suggested:$ mminfo -v -r nsavetime -c nzfd-prd-1 1149085441 1149120071 1149120015 1149120014$ mminfo -a -c nzfd-prd-1 volume client date size level nameUBK0030O nzfd-prd-1 05/31/06 62 GB full vol2:\UBK0030O nzfd-prd-1 05/31/06 244 MB full vol1:\UBK0030P nzfd-prd-1 05/31/06 1227 MB full sys:\$ nsrinfo -s netw-prd-1 nzfd-prd-1scanning client `nzfd-prd-1' for all savetimes from the backup namespace on server netw-prd-1nsrinfo: cannot start session with server netw-prd-1nsrinfo: File index error: permission denied, `wh73377' on `netw-prd-1' must have the 'Operate NetWorker' privilege.$ I'm having to work with the customer as I don't have full access; however, I do know that last night's backup reported a Full backup of: nzfd-prd-1:vol2:\: No full backups of this save set were found in the media database; performing a full backup nzfd-prd-1: vol2:\ level=full, 62 GB 01:34:51 45 fileswith no exceptions listed.I guess my main question goes back to why the is listed as TIA, Bobby

ble1 · Answer

I guess my main question goes back to why the is listed as

I never had this problem, but I did hear about it. From what I remember it is related to some kind of corruption on NetWare level.

In such cases, the owner was shown as Unknown (looking at it in Remote Manager). You can change the ownership successfully in ConsoleOne so that will fix it.

Second, the directory is shown as having Immediate Compression enabled when ppl didn't use compression at all. However, you can't deactivate it. When you uncheck it and click apply, it pops back!

Apparently directed recover of such directory works.

Guess is that there has been some NSS glitch at some point. If you can confirm above points you may wish to open this with NetWare support.

blochner1 · Answer

Kevin Buis in support identified the issue - "Sounds like LGTpa86240"

LGTpa86240: Compressed directories not recoverable.

The fix is given on top of 7.2.1 codebase. Please make sure that NetWare service update 7.2.1 is installed before applying this patch.

Affected binary: networkr.nlm

Rename and copy networkr.nlm into installed directory and start networkr.nlm again.

I verified that the ZenImages directory was indeed set to "immediate compression" on the NetWare server itself. Replacing the networkr.nlm corrected the issue and I was able to perform the recovery from within the compressed directory. The on the ZenImages directory tree listing changed back to inside NetWorker User.

ble1 · Answer

Thanks for information!

NetWorker

Recovery of a Novell NetWare client

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