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forrestgump1

1 Message

812

February 16th, 2018 11:00

Single file restore from win image is not possible?!

Hello, a single file restore from a win image runs every time in an error. We analyzed the restore issue but we were not able to find any hint why this is not working. Our last idea is to upgrade the environment to v9 and perform than test again. But this idea is just based on "hope" or not really better than a "try an error" method. Does anyboy have a hint what the cuprit of the prblem could be? FG

wlee

263 Posts

February 19th, 2018 05:00

Can you please provide more details, including:

  1. What is the NetWorker server O/S and NetWorker versions?
  2. What is the NetWorker client O/S and NetWorker versions?
  3. Which host are you on when performing the recovery?  If not the NetWorker server or client, then please provide the O/S and NetWorker versions of that host.
  4. What backup date are you recovering from?
  5. What type of backup are you trying to recover from?  File system backups?  What type?  Local disks?  DFS?  CIFS? VMware?  (vadp, vba, vproxy) ?  Hyper-V?
  6. In the NetWorker client resource, what backup command was used to create this backup?
  7. In the NetWorker client resource, what is specified in the saveset field?
  8. What utility are you using to perform the recovery?
  9. What are the error messages being reported?
  10. If you are preforming the recovery from command line, then please provide the complete command, and output.

crazyrov

4 Operator

 • 

1.3K Posts

February 20th, 2018 02:00

forrestgump, would you be able to provide the error that you see. The most common issue during a windows FLR would because no DD Management credentials were provided during the device creation. If you did choose that you wanted the dboost used to be used as a management user, then on the DD end you have to assign a management role to the DDboost user.

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