Unable to backup Lotus database with NMDA

Question

Hello community, today I installed a NetWorker Client, extended Client and NMDA software on a Windows Server 2016 R2. It is a Lotus Notes server and I want to backup the Lotus database. My NetWorker server is running also on Windows Server 2016 R2. I am using NetWorker version 18.1.0.2 I created a client resource for the Lotus backup by using the client wizard within NMC. But I am not able to run a backup. It fails with the message: suppressed 1800 bytes of output. Unable to process file D:\ \ .nsf. System error: Operation aborted. Backup failed for D:\ \ .nsf. 53294:nsrdasv: Backup failed. 175295:nsrdasv: Successfully connected to the Data Domain device. 175295:nsrdasv: Successfully connected to the Data Domain device. 129292:nsrdasv:Successfully established Client direct save session for save-set ID '2717115780' ( :NOTES:_3) with Data Domain volume ' '. Unable to process file D:\ \ .nsf. System error: Operation aborted. 142169:nsrdasv: Save-set ID '2717115780' (client ' ': save-set 'NOTES:_3') is aborted. ProSS: SSItem: 3 Backup is aborted for D:\ \ .nsf. 53294:nsrdasv: Backup failed. 129292:nsrdasv:Successfully established Client direct save session for save-set ID '2700338565' ( :NOTES:_2) with Data Domain volume ' '. Unable to process file D:\ \ .nsf. System error: Operation aborted. 142169:nsrdasv: Save-set ID '2700338565' (client ' ': save-set 'NOTES:_2') is aborted. ProSS: SSItem: 2 Backup is aborted for D:\ \ .nsf. 53294:nsrdasv: Backup failed. 129292:nsrdasv:Successfully established Client direct save session for save-set ID '2683561349' ( :NOTES:_1) with Data Domain volume ' '. Unable to process file D:\ \ .NSF. System error: Operation aborted. 142169:nsrdasv: Save-set ID '2683561349' (client ' ': save-set 'NOTES:_1') is aborted. ProSS: SSItem: 1 Backup is aborted for D:\ \ .NSF. 53294:nsrdasv: Backup failed. 31194:nsrdasv: The process 5928 received the signal 0 84109:nsrdasv: Child process 5928 (returned pid = 5928) returned with failure -1. --- Job Indications --- Unable to find any full backups of the save set ' :NOTES:' in the media database. Recommending that a full backup be performed. :NOTES:: retried 1 times. The client configuration is pretty simple. The wizard recognized the Lotus installation and filled all the needed information. This is what is displayed under 'Application Information' in the client resource: NSR_BACKUP_LOTUS_DIR:'TRUE'; NSR_LOTUS_DATA_DIR:'D\:\IBM\Domino\data'; NSR_NOTES_INI_PATH:'D\:\IBM\Domino\notes.ini'; NSR_WIZARD_VERSION:'W1.1'; Notes_ExecDirectory:'D\:\IBM\Domino'; name:'Lotus'; type:'LotusCFG'; Can someone help or give me a hint? Do I need to specify a user somewhere? Or is it better to use the configuration files on the Lotus server? Thanks in advance, beacon.

crazyrov · Answer

I would suggest you start with the below steps :

- Verify the permission to the user that is being used take the backups.

- Check the Domino logs to check what is happening when the backup is initiated.

- If you don't find any hint with the above steps, increase the debug and run a backup again.

jayjay982 · Answer

Alright, I‘m gonna try that.

But where do I define the backup user? Since the client and NMDA packages are installed under a domain administrator account, I think that credentials are used to perform the backup.

Do I perhaps need to assign the nsrexecd-service to another account? It should run under SYSTEM now.

Cheers

Beacon

Eliza867 · Answer

The backup process is like the normal backup, except that the savegrp is called and issues a request to nsrexecd on the client.  nsrexecd calls nsrdasv which loads the correct API for the database installed lite blue.

jayjay982 · Answer

So, I played a little bit around. But I am still not able to backup the database. I changed my configuration on the NSR client. I now use the configuration file under .../nsr/apps/config. I configured the Notes_ExecDirectory, NSR_LOTUS_DATA_DIR and NSR_NOTES_INI_PATH. The client wizard on the NMC recognized them right and did not report any failures. When I start the backup, data gets transferred. After an unknown time (one time 30 min., another time 60 min.) the backup crashes: Unable to process file D:\IBM\Domino\data\domino\js\dojo-1.5.4\ibm\domino\widget\layout\layers
ls\DominoRichText_fr-fr.js. System error: XBSA-1.0.1 18.1.0.1.Build.37 6980 Mon Dec 17 18:58:33 2018                   _nwbsa_senddata32: System detected error due to: sending a data buffer. Operation aborted. The backup job nearly transferred 180 GB before it crashed the last time. What could that be?

badmanlive · Answer

like the normal backup, except that the savegrp is called and issues a request to nsrexecd on the client.  nsrexecd calls nsrdasv which loads the correct API for the database installed Lite blue

Real_Digioso · Answer

Is there a firewall between the any of the components? If yes, you might want to have a look at the TCP_KEEPALIVE settings on the firewall as well as on all servers.

philpsi · Answer

like the normal backup, except that the savegrp is called and issues a request to nsrexecd on the client. nsrexecd calls nsrdasv which loads the correct API for the database installed Lite blue

Thanks.Much appreciated.

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smitarana · Answer

I am unable to load Liteblue site in my dell chrome browser it's continuously crashing when I open more than 15 google chrome tabs.

msmpeng74 · Answer

savegrp is called and issues a request to nsrexecd on the client. nsrexecd calls nsrdasv which loads the correct API for the database installed

gregorybyron38 · Answer

First of all make sure that the user have the required permission to take the backups. After that check out the logs to find out what is causing the errors after the backup is initiated. The backup process is like the normal backup, except that the savegrp is called and issues a request to nsrexecd on the client. nsrexecd calls nsrdasv which loads the correct API for the database installed

kkkv · Answer

Is this fixed now? I have same issue and looking for help.

nicolash.martin · Answer

except that the savegrp is called and issues a request to nsrexecd on the client. nsrexecd calls nsrdasv which loads the correct API for the database installed

nicolash.martin · Answer

It is same like any other normal backup process, when the savegrp is called it issues a request to nsrexecd on the client. nsrexecd will then call nsrdasv which loads the correct API for the database installed

roger1mob23 · Answer

anybody help to fix this issue. i am facing this issue.

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