Unable to connect to console server - networker managment console

Question

I have been trying to install NetWorker ( 32-bit/64bit ) with JRE-1.6.0-32 bit, but still don't have luck to open the NetWorker Management Console server on win7, win2008, win2003 server. NetWorker ( trial version ) - 7.6 sp2 . Please advice. Regards, Cittarasu

Bebo2k · Accepted Answer

Hi Cittarasu,

It is better to downgrade your Java version 1.6.0.26 ( update 26 ) as there is an issue for latest java versions and NMC, Check the following Powerlink article:

https://solutions.emc.com/emcsolutionview.asp?id=esg125257

You have either to upgrade your NetWorker version or downgrade your Java version.

To download an old version of Java you can download it from the Java archive site which is :

http://www.oracle.com/technetwork/java/javasebusiness/downloads/java-archive-downloads-javase6-419409.html#jre-6u26-oth-JPR

Hope this helps you and fixes the issue, Waiting your updates.

Thanks,

Ahmed Bahaa

Bebo2k · Answer

Hi Cittarasu, What is the NetWorker version build number you have , and what is the Java version update number ? Is it update 27 or above ? Thanks, Ahmed Bahaa

Bebo2k · Answer

Additionally if the issue still persists after the downgrade to Java update 26, Check the following Powerlink solution: https://solutions.emc.com/emcsolutionview.asp?id=esg124418 Thanks, Ahmed Bahaa

mark.cook · Answer

OK Our site is similar NW7.6.2 on Win 2008 R2 running Java 1.6.0_23. Can you turn on Java console (normally hidden), maybe something will show in the cosole when NMC is started. Mark

cittarasu · Answer

Hi Mark/Ahmed,

Please find the details :

- Yes, I did the basic debugging by going through all forum - but still not able to resolve the issue . I did verify that GST is running.

- JRE - 1.6.0.30 - 32-bit

- NetWorker 7.6 sp2

NetWorker 7.6.2 - Windows x86 - Client, Server and Storage Node for Windows 2008 R2 [SP1], Windows Server 2008 [SP2], Windows 2003 Server [SP2], Window Server 2003 R2 & Windows 2008; Client for Windows 7 [SP1] x86, Windows 2000 [SP4], Windows XP Professional [SP3] & Windows VISTA [SP1] Languages Supported: English, French, Japanese, Simplified Chinese, Korean.

7.6 SP2 offers the same language support as 7.5 SP1 and ships with 7.5.1 language packs. Features introduced since 7.5 SP1, including the new features of 7.6 SP2, are not localized.

Regards,

Cittarasu

cittarasu · Answer

Thanks Ahmed, after downloading to JRE 1.6.0-26 it worked fine. Regards, Cittarasu

mark.cook · Answer

Hi Cittarasu, Can you confirm that the EMC GST Service is running. Sometimes it doesn't start and needs a bit of a 'kick' Mark

vmcintyr · Answer

I hit this same error message on debian squeeze/amd64. The 32-bit NMC package was installed. I could see the GST service and all its sub-processes running fine. I could even connect to it from another NMC installation (after running nsraddadmin).

But this command:

$ /usr/bin/javaws /opt/lgtonmc/web/gconsole.jnlp

was always giving the 'Unable to connect' message above.

The solution in my case was:

connect to the service via a web browser. This used the local java on the machine running the web browser. I was able to run the NMC configuration wizard then. But after this I was still unable to connect to the console with the command above. Now I was getting the login popup, but it always responded with the error:

Problem contacting server : RSA premaster secret error.

2. The next step was to install sun-java6-bin which provided a 64bit version of 'javaws'. Then my javaws command above worked just fine.

NetWorker

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