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July 19th, 2011 13:00

Unable to retrieve the datazone id

Good afternoon

I have a problem with a storagenode, hopefully some of you can help me fix it.

Set up a storagenode with RedHat 6, my server is Solaris 9 with NetWorker 7.4

I tested the write drives through storagenode OS, so good, but with Networker to perform any operation drives the following error occurs:

Unable to retrieve the datazone id

July 19th, 2011 23:00

Hi Orlando,

Can you please let us know which NetWorker versions and build do you have in NetWorker server and Storage Node?

Are both on 7.4.x?

Please take a look at this article:

http://solutions.emc.com/emcsolutionview.asp?id=esg117153

Thank you.

Carlos.

27 Posts

July 20th, 2011 04:00

Hi Carlos,

First of all thank you for your response

The server have NetWorker version 7.4.Build.187

T he storagenode have 7.6.2 on RedHat 6, I could not find the same version as the server .

Regards

July 20th, 2011 05:00

Hi Orlando,

please note that 7.4.x is no longer supported since September 2010, so I would suggest you to either upgrade NW server to the same version as storage node, or at least to a supported version, and the have both, NetWorker server and Storage node on the same NetWorker version and build.

This should fix the problem reported here.

Let us know if you need any further information.

Thank you.

Carlos.

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