2.- If you are not using a proxy host, remove the data mover information as well as the DM port variables.
3.- What is your snapshot policy? If you intend to retain snapshots, you would need to set NSR_EXCH_RETAIN_SNAPSHOTS=yes, otherwise leave it as it is and select serverless backup snapshot policy or select 1-1-day.
Product: NetWorker Module for Microsoft(NMM) | Version: 3.0.0.Build.282.ntx64 | Platform: Windows 2012
Checking Application host information...
Info
MACHINE_TYPEMachine type is: May be VirtualSystem Manufacturer: VMware, Inc.System Model: VMware Virtual PlatformNote: If you are using VMware, VMware tools must be installed on this machine. Status: [Installed]
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OS_VER_AND_SP_LEVELHost OS is, Microsoft Windows Server 2012 Standard 6.2.9200
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NETWORK_ADAPTER_STATUSNetwork adapter (1) : [Intel Corporation][10][12] Intel(R) 82574L Gigabit Network ConnectionNet connection status : [2] (0x2) Connected.Config manager error code : [0] (0x0) Device is working properly.Net Connection ID : EthernetMAC Address : 00:50:56:88:62:25DNS Host Name : E1DNS Suffix for this conn. : gmntest.localIP v6 Status : Enabled.--------------------------------
Warning
FIREWALL_STATUSDomain Profile Settings: ONPrivate Profile Settings: ONPublic Profile Settings: ON---------------------------------------Current profile: Domain, State: ON---------------------------------------Firewall is enabled. After installation check for firewall exceptions for NMM.
CLUSTER_ROLE_STATUSCluster service role state : The Cluster service role is installed, configured, and running on the node.
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MSDTC_SERVICE_STATUSThe Distributed Transaction Coordinator service (MSDTC) is in the "Running" state and set to "Auto" configuration mode.
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VSS_SERVICE_STATUSThe Volume Shadow Copy service (VSS) is in the "Stopped" state and set to "Manual" configuration mode.
Info
VSS_WRITER_LISTWriter name: Task Scheduler Writer is in State: [1] StableWriter name: VSS Metadata Store Writer is in State: [1] StableWriter name: Performance Counters Writer is in State: [1] StableWriter name: System Writer is in State: [1] StableWriter name: Cluster Shared Volume VSS Writer is in State: [1] StableWriter name: Microsoft Exchange Writer is in State: [1] StableWriter name: BITS Writer is in State: [1] StableWriter name: ASR Writer is in State: [1] StableWriter name: IIS Metabase Writer is in State: [1] StableWriter name: Shadow Copy Optimization Writer is in State: [1] StableWriter name: Registry Writer is in State: [1] StableWriter name: COM+ REGDB Writer is in State: [1] StableWriter name: Cluster Database is in State: [1] StableWriter name: IIS Config Writer is in State: [1] StableWriter name: WMI Writer is in State: [1] StableWriter name: MSMQ Writer (MSMQ) is in State: [1] Stable
Info
VSS_PROVIDER_LISTProvider name: Microsoft CSV Shadow Copy Helper Provider of Provider type: Software, Version: 1.0.0.1 is available.Provider name: Microsoft CSV Shadow Copy Provider of Provider type: Software, Version: 1.0.0.1 is available.Provider name: Microsoft File Share Shadow Copy provider of Provider type: Fileshare, Version: 1.0.0.1 is available.Provider name: Microsoft Software Shadow Copy provider 1.0 of Provider type: System, Version: 1.0.0.7 is available.
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VSS_SHADOWSTORAGE_CHECKFor volume: . Used shadow space : 2,17 GB (3%) Allocated shadow space : 2,42 GB (4%) Maximum shadow space : 5,96 GB (10%)Percentage shadow free space available: 60.00%
Info
VSS_SHADOW_COPY_CAPABLE_VOLUMESVolume path: \\?\Volume{138f8107-0018-11e3-93e8-806e6f6e6963}\ Volume name: \\?\Volume{138f8107-0018-11e3-93e8-806e6f6e6963}\Volume path: C:\ Volume name: \\?\Volume{138f8108-0018-11e3-93e8-806e6f6e6963}\-----------------------------See the notes below...Note 1: Volumes listed above(drive letters) should only be used and specified in Savesets for backup.Note 2: Don't mix volumes supported by software and hardware providers in the same saveset.
Info
DISK_AND_DYNAMIC_VOLUME_LIST==========================================-> Listing local disks and their status...==========================================Disk ### Status Size Free Dyn Gpt-------- ------------- ------- ------- --- ---Disk 0 Online 60 GB 1024 KB============================================-> Listing local volumes and their status...============================================Volume ### Ltr Label Fs Type Size Status Info---------- --- ----------- ----- ---------- ------- --------- --------Volume 0 D DVD-ROM 0 B No MediaVolume 1 System Rese NTFS Partition 350 MB Healthy SystemVolume 2 C NTFS Partition 59 GB Healthy Boot============================================No dynamic volumes detected on this machine.============================================Notes: Dynamic volumes backup support(1) NMM support Software or System Provider based backups for the following:-> Dynamic volume on a single disk.-> Dynamic volume spanning multiple disks.(2) NMM does not support NSR Data Mover parameter for dynamic volume configuration.-> For example, hardware provider based transportable snapshots are not supported when the dynamic volumes are on CLARiiON/Symmetrix storage.-> NMM attempts to perform the hardware-based snapshot, but the operation fails during import of the hardware-based snapshot on the proxy backup host.
Info
LIST_MOUNT_POINTSVolumeName along with current mount points are:\\?\Volume{138f8107-0018-11e3-93e8-806e6f6e6963}\*** NO MOUNT POINTS ***\\?\Volume{138f8108-0018-11e3-93e8-806e6f6e6963}\C:\\\?\Volume{138f810d-0018-11e3-93e8-806e6f6e6963}\A:\\\?\Volume{138f810c-0018-11e3-93e8-806e6f6e6963}\D:\
Info
DATA_DEDUPLICATION_VOLUME_CHECK"Data Deduplication" Role is not enabled on this server.Backup of data residing on "Data Deduplication" volumes are not supported.
Info
SERVER_ROLES_FEATURESThe following roles and features are enabled on this machine:------------ ---- ------------- File And Storage Services FileAndStorage-Services Installed File and iSCSI Services File-Services Installed File Server FS-FileServer Installed Storage Services Storage-Services Installed Web Server (IIS) Web-Server Installed Web Server Web-WebServer Installed Common HTTP Features Web-Common-Http Installed Default Document Web-Default-Doc Installed Directory Browsing Web-Dir-Browsing Installed HTTP Errors Web-Http-Errors Installed Static Content Web-Static-Content Installed HTTP Redirection Web-Http-Redirect Installed Health and Diagnostics Web-Health Installed HTTP Logging Web-Http-Logging Installed Logging Tools Web-Log-Libraries Installed Request Monitor Web-Request-Monitor Installed Tracing Web-Http-Tracing Installed Performance Web-Performance Installed Static Content Compression Web-Stat-Compression Installed Dynamic Content Compression Web-Dyn-Compression Installed Security Web-Security Installed Request Filtering Web-Filtering Installed Basic Authentication Web-Basic-Auth Installed Client Certificate Mapping Authentication Web-Client-Auth Installed Digest Authentication Web-Digest-Auth Installed Windows Authentication Web-Windows-Auth Installed Application Development Web-App-Dev Installed .NET Extensibility 4.5 Web-Net-Ext45 Installed ASP.NET 4.5 Web-Asp-Net45 Installed ISAPI Extensions Web-ISAPI-Ext Installed ISAPI Filters Web-ISAPI-Filter Installed Management Tools Web-Mgmt-Tools Installed IIS Management Console Web-Mgmt-Console Installed IIS 6 Management Compatibility Web-Mgmt-Compat Installed IIS 6 Metabase Compatibility Web-Metabase Installed IIS 6 Management Console Web-Lgcy-Mgmt-Console Installed IIS 6 WMI Compatibility Web-WMI Installed Management Service Web-Mgmt-Service Installed .NET Framework 4.5 Features NET-Framework-45-Features Installed .NET Framework 4.5 NET-Framework-45-Core Installed ASP.NET 4.5 NET-Framework-45-ASPNET Installed WCF Services NET-WCF-Services45 Installed HTTP Activation NET-WCF-HTTP-Activation45 Installed Message Queuing (MSMQ) Activation NET-WCF-MSMQ-Activation45 Installed Named Pipe Activation NET-WCF-Pipe-Activation45 Installed TCP Activation NET-WCF-TCP-Activation45 Installed TCP Port Sharing NET-WCF-TCP-PortSharing45 Installed Failover Clustering Failover-Clustering Installed Ink and Handwriting Services InkAndHandwritingServices Installed Media Foundation Server-Media-Foundation Installed Message Queuing MSMQ Installed Message Queuing Services MSMQ-Services Installed Message Queuing Server MSMQ-Server Installed Remote Server Administration Tools RSAT Installed Feature Administration Tools RSAT-Feature-Tools Installed Failover Clustering Tools RSAT-Clustering Installed Failover Cluster Management Tools RSAT-Clustering-Mgmt Installed Failover Cluster Module for Windows PowerShell RSAT-Clustering-PowerShell Installed Failover Cluster Automation Server RSAT-Clustering-AutomationServer Installed Failover Cluster Command Interface RSAT-Clustering-CmdInterface Installed Role Administration Tools RSAT-Role-Tools Installed AD DS and AD LDS Tools RSAT-AD-Tools Installed Active Directory module for Windows PowerShell RSAT-AD-PowerShell Installed AD DS Tools RSAT-ADDS Installed Active Directory Administrative Center RSAT-AD-AdminCenter Installed AD DS Snap-Ins and Command-Line Tools RSAT-ADDS-Tools Installed RPC over HTTP Proxy RPC-over-HTTP-Proxy Installed Telnet Client Telnet-Client Installed User Interfaces and Infrastructure User-Interfaces-Infra Installed Graphical Management Tools and Infrastructure Server-Gui-Mgmt-Infra Installed Desktop Experience Desktop-Experience Installed Server Graphical Shell Server-Gui-Shell Installed Windows Identity Foundation 3.5 Windows-Identity-Foundation Installed Windows PowerShell PowerShellRoot Installed Windows PowerShell 3.0 PowerShell Installed Windows PowerShell ISE PowerShell-ISE Installed Windows Process Activation Service WAS Installed Process Model WAS-Process-Model Installed Configuration APIs WAS-Config-APIs Installed WoW64 Support WoW64-Support Installed
Checking NMM Software Components... [POST INSTALL MODE = NMM version choosen to check against is equal or lesser than the NMM version already installed]
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NMM_INSTALL_CHECKProduct: NetWorker Module for Microsoft, Version: 3.0 is installed.
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NSRPSD_SERVICE_STATUSThe NetWorker PowerSnap Service service (nsrpsd) is in the "Running" state and set to "Auto" configuration mode.
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RMAGENTPS_SERVICE_STATUSThe Replication Manager Client for RMAgentPS service (RMAgentPS) is in the "Running" state and set to "Auto" configuration mode.
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NETWORKER_INSTALL_CHECKProduct: NetWorker (Client), Version: 8.1 is installed.
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NSREXECD_SERVICE_STATUSThe NetWorker Remote Exec Service service (nsrexecd) is in the "Running" state and set to "Auto" configuration mode.
Application Host Configuration items you should check manually...
Manual
NETWORKER_SOFTWARENetWorker Software Checklist-> NMM 3.0 can be installed on NetWorker Client or Storage Node : version* 8.1.0 and laterBottom line : NetWorker Server and storage node version 8.1.0 and later will support all features
WINDOWS_JUNCTION_POINTS_BACKUP_SUPPORTBackup and Restores of Windows Junction Points(Reparse Points) are not supported.-> Make sure that the saveset path(s) specified for backup are not resideing on Junction Points.-> For any supported application backups, make sure that the application files that will get included as part of backup does not reside on a Junction Point.-> Any configuration which includes files on a Junction Point as part of Backup or Restore operatoin is not supported.
Manual
NETWORKER_DSN_IN_CLUSTER_CONFIGURATIONS** Dedicated Storage Node(DSN) configuration on Cluster **For Microsoft SQL:-> On the NetWorker server, create one DSN using Active node name.[say rd=joy-flora.joy.com:c:\dev]-> Create another DSN using passive node name [say rd=joy-fauna.joy.com:c:\dev]-> In the Virtual SQL NetWorker client resource, select Globals (2 of 2) > Storage Node column, specify "curphyhost" (with out quotes)-> Make sure you have a local device in the configured storage pool for bootstrap and index backups.For Exchange 2007 CCR:-> Configure CCR setup with two mailbox servers.-> Create two nodes, for example Node1 and Node2, and virtual client resources by using NMC.-> Create a DSN device for Node1. e.g.: rd=Node1[FQDN]:C:\Device1-> Create a DSN device for Node2. e.g.: rd=Node2[FQDN]:C:\Device2-> Under Node1 client properties, select Globals (2 of 2) > Storage Node column, specify "Node1" (with out quotes).-> Under Node2 client properties, select Globals (2 of 2) > Storage Node column, specify "Node2" (with out quotes).-> Now under virtual client properties, select Globals (2 of 2) > Storage Node column, specify "curphyhost" (with out quotes).-> Make sure you have a local device in the configured storage pool for bootstrap and index backups.
Manual
BACKUP_PRODUCT_CHECKCheck if any other backup product installed on same machine and verify compatibility.
Manual
BITLOCKER_ENC_SUPPORTBitlocker encryption is not supported.
Manual
NW_GROUP_INACTIVITYNetWorker Group inactivity timeout should be set to 0.
Manual
SW_HW_BACKUPS_SUPPORTMixing Software and H/W provider will cause backups to fail.
Manual
UNSUPPORTED_CHARACTERS_IN_SAVESETSNMM savesets containing one or more special characters from the list below are not supported.<>$'"&/\Note 1: '\' is allowed only as a separator or escape character in the saveset string. If any of the saveset component like a SQL server or Exchange database name contains '\', that component can't be specified as part of an NMM saveset.Note 2: The backups will fail if any of the specified special characters are present in the savesets.
Manual
INSTALL_PATH_LANGNMM supports English only installation paths. Do not install NMM in non-english directory path.
Manual
MSDTC_SERVICE_DEPENDENCIESMicrosoft Distributed Transaction Coordinator Service Dependencies for cluster setups-> For EMC Hardware VSS backups, EMC Solution Enabler(SE) Installation requires MSDTC service to be running on the same cluster node where installation is being run.
Checking Exchange Configuration..
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EXCHANGE_NAMEExchange 2013 version [15.00.0712.000] is installed.The supported version of Exchange is installed.
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LIBRARY_VERSIONThe Library Messaging API and Collaboration Data Objects 1.2.1, Version: 6.5.8320.0 is installed.
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PART_OF_DOMAINThe machine is in "gmntest.local" domain.
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CREDENTIALS_CHECKActive Directory credentials validation for Exchange is successful.
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USER_MAILBOX_CHECKA mailbox corresponding to the user admin@gmntest.local is configured.
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USER_SEND_AS_RECEIVE_AS_CHECKUser [admin@gmntest.local] have Send-As and Receive-As permission as required.
IS_DLL_REGISTEREDThe dll[libnmexchmgmt.dll] is properly registered.
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EXCHANGE_NMM_SERVICES"Replication Manager Exchange Interface" service is present with required mode.
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EXCHANGE_NMM_REGISTRY_KEYSNecessary Exchange registry keys for NMM were found successfully.
Configuration items you should check manually for Exchange...
Manual
RDB_NON_ENGLISH_CHECKFor RDB restores to be successful in non-English environments, for each user account being used to restore data please set the desired language under the following locations using the Control Panel->Regional and Language Options:Bookmark Formats - FormatBookmark Location - CurrentLocationBookmark Administrative - Language for non-unicode programs (system locale)
Manual
EXCHANGE_GLR_RESTORE_REQUIREMENTFor Exchange GLR Restores to be successful, make sure that the device resource has a value for max sessions and target sessions set to atleast 2 or more.
Manual
NSR_ALT_PATH_CHECKBefore starting backup, make sure that the path provided for NSR_ALT_PATH is valid.
Manual
NO_DSN_SUPPORTExchange 2010 DAG does not support Dedicated Storage Node [DSN] backup.
Manual
DB_BACKUP_STATE_CHECKMake sure that the databases in the DAG are in healthy and mounted state before running the backup.
Manual
DAG_CLIENT_FQDN_CHECKMake sure that the client resource created for DAG is with FQDN.
Manual
DAG_RECOVERY_DB_WHERE_DB_MOUNTED_CHECKDuring recovery in DAG, check the node on which the mailbox database is mounted. Recovery is only possible on a DAG node where mailbox database is mounted.
Manual
RDB_RESTORE_MAILBOX_CHECKMake sure that the logged in user has a mailbox for RDB recovery.
Manual
DAG_RECOVERY_REPLICATION_SUSP_CHECKDuring recovery in DAG environment, replication should be in suspended state.
Manual
DAG_NAME_PINGABLE_CHECKMake sure that the DAG name can be pinged.
Manual
DB_EXCH_DB_RESTORE_OVERWRITABLE_CHECKMake sure that the DB to be restored is in over-writable state.
You still have not selected the snapshot policy correctly:
Error: Local retention of snapshots is not allowed unless the Exchange application information variable NSR_EXCH_RETAIN_SNAPSHOTS is present and contains the value "yes"
107092:nsrsnap_vss_save:Version information for C:\Program Files\EMC NetWorker\nsr\bin\nsrsnap_vss_save.exe: Original file name: nsrsnap_vss_save.exe Version: 8.2.0.1.479 Comments: Supporting Microsoft Volume Shadow Copy Service
102357:nsrsnap_vss_save:Unknown Application Information parameter: NSR_SAVE_FROM_SAVEGRP_NSRSNAP, may not be supported
102357:nsrsnap_vss_save:Unknown Application Information parameter: NSR_SAVE_FROM_SAVEGRP_NSRSNAP, may not be supported
102345:nsrsnap_vss_save:Data mover host name not specified. Assuming local host: dc-ch2b3-hv.HOME.LOCAL
102338:nsrsnap_vss_save:Backup is level FULL. Set GLR compatibility to YES.
CarlosRojas
1.7K Posts
0
October 23rd, 2013 01:00
Hi Mandri,
Can you please paste in here the Application Information parameters you have for that client?
Thank you,
Carlos
Mandri
91 Posts
0
October 23rd, 2013 01:00
Hi, Carlos.
In the attached file contain Application Information & error and screenshot Application Information
2 Attachments
image1.PNG.png
New Text Document (2).txt
CarlosRojas
1.7K Posts
0
October 23rd, 2013 02:00
Hi Mandri,
Couple of things:
1.- Remove the remote user.
2.- If you are not using a proxy host, remove the data mover information as well as the DM port variables.
3.- What is your snapshot policy? If you intend to retain snapshots, you would need to set NSR_EXCH_RETAIN_SNAPSHOTS=yes, otherwise leave it as it is and select serverless backup snapshot policy or select 1-1-day.
Thank you,
Carlos
CarlosRojas
1.7K Posts
0
October 23rd, 2013 03:00
Do you have "checkpoint restart enabled"? If so please disable it.
Also disable "Autorestart" in the group.
Leave "job control" options in the client all unchecked.
Use ONLY the following variables:
NSR_SNAP_TYPE=vss
NSR_ALT_PATH=c:\tmp
NSR_EXCH2010_BACKUP=active
NSR_EXCH2010_DAG=dag.gmntest.local
If still fails please attach the nmm.raw file from the client.
Thank you,
Carlos
Mandri
91 Posts
0
October 23rd, 2013 03:00
Did not help, config and error in attach
5 Attachments
1.PNG.png
New Text Document (3).txt
2.PNG.png
4.PNG.png
3.PNG.png
Mandri
91 Posts
0
October 23rd, 2013 03:00
The problem on the client can? Here still the NMM 3.0 Config Checker client report
EMC Config Checker
Mandri
91 Posts
0
October 23rd, 2013 04:00
I am attach the nmm.raw file from the client.
1 Attachment
nmm.raw
Mandri
91 Posts
0
October 23rd, 2013 06:00
Carlos, and you can prompt where it is switched off or changes?
as I established NSR_EXCH_RETAIN_SNAPSHOTS=no and result the same
CarlosRojas
1.7K Posts
0
October 23rd, 2013 06:00
Mandri,
You still have not selected the snapshot policy correctly:
Error: Local retention of snapshots is not allowed unless the Exchange application information variable NSR_EXCH_RETAIN_SNAPSHOTS is present and contains the value "yes"
I'll investigate about the failure a bit further.
Thank you,
Carlos
CarlosRojas
1.7K Posts
1
October 23rd, 2013 07:00
Hi Mandri
If you snapshot policy is as follows:
Snaphost=1
Retain=0
Backup=all
Expiration=day
then you do NOT have to set retain snapshots=yes, and no need to set it to No either, just don't add that variable, as the default is No.
Thank you,
Carlos
Mandri
91 Posts
0
October 23rd, 2013 11:00
Settings didn't yield result, the same error:
50423:nsrsnap_vss_save:nsrsnap_vss_save: Unknown Application Information parameter: NSR_SAVE_FROM_SAVEGRP_NSRSNAP, may not be supported
AkshayB1
17 Posts
0
October 31st, 2013 10:00
Hello,
NSR_SAVE_FROM_SAVEGRP_NSRSNAP, may not be supported
This means that browse and retention policy overrides have been provided in the Advanced tab of the Group Properties.
Solution. Please remove the overrides and re-run the backup it will work.
Mandri
91 Posts
0
November 1st, 2013 02:00
Good afternoon. By default these parameters and so are absent. If to define them - the mistake too is.
sddc_guy
159 Posts
1
November 7th, 2013 06:00
Just select Snapshot policy "rollover only"
Should work than.
I assume you are doing Software VSS with exchange. Thats the right one to pick.
Mandri
91 Posts
0
October 9th, 2014 07:00
Hello!
I put a new version of networker 8.2 and ran a test backup of the virtual machine in Hyper-V cluster servers (2012R2).
Get the following Error:
79248:nsrsnap:Ignoring unrecognized option 'q', use '-?' to see usage
92347:nsrsnap:***************** Snapshot Management operation has started, logging to "C:\Program Files\EMC NetWorker\nsr\logs\nwsnap.raw" *****************10/09/14 16:59:44.459444 [nsr/save/nsrsnap.c 611] Calling nsrrm_host
10/09/14 16:59:44.490694 [nsr/save/nsrsnap.c 886] Calling get_pool_name..
52051:nsrsnap:Printing savecmd=nsrsnap_vss_save after parsing
10/09/14 16:59:44.678202 [nsr/save/nsrsnap.c 1693] Calling snap_wait..
APPLICATIONS:\Microsoft Hyper-V\IT-TESTXP
10/09/14 17:00:29.820689 [nsr/save/nsrsnap.c 1714] Calling parse_fs_logs_and_prefix..
107092:nsrsnap_vss_save:Version information for C:\Program Files\EMC NetWorker\nsr\bin\nsrsnap_vss_save.exe: Original file name: nsrsnap_vss_save.exe Version: 8.2.0.1.479 Comments: Supporting Microsoft Volume Shadow Copy Service
102357:nsrsnap_vss_save:Unknown Application Information parameter: NSR_SAVE_FROM_SAVEGRP_NSRSNAP, may not be supported
102357:nsrsnap_vss_save:Unknown Application Information parameter: NSR_SAVE_FROM_SAVEGRP_NSRSNAP, may not be supported
102345:nsrsnap_vss_save:Data mover host name not specified. Assuming local host: dc-ch2b3-hv.HOME.LOCAL
102338:nsrsnap_vss_save:Backup is level FULL. Set GLR compatibility to YES.
85460:nsrsnap_vss_save:NMM .. Valid snapshot policy for Federated backup. Group: "Hyperv-V Backup" Snapshot Policy: "RolloverOnly" Snapshots Per Day: "1" Retain: "0" Backup Snapshots: "All" Level: "full".
This is a federated backup for Hyper-V CSV.
Non-CSV VMs, Application savesets and other File System savesets will be skipped from the backup operation.
The list of Modified Proxy Server are:
DC-CH2B2-HV.HOME.LOCAL
63320:nsrsnap_vss_save:NMM has detected that no valid saveset entries have been requested.
NMM...Hyper-V CSV backup failed on Node '', Please check NMM.raw file for more details.
96821:nsrsnap_vss_save:NMM...Hyper-V CSV backup failed on Node '', Please check NMM.raw file for more details.
Internal error.
102333 1412863228 3 0 0 6608 4068 0 dc-ch2b3-hv.HOME.LOCAL nsrsnap_vss_save NSR error 21 Exiting with failure. 0
APPLICATIONS:\Microsoft Hyper-V\IT-TESTXP: Backup of [APPLICATIONS:\Microsoft Hyper-V\IT-TESTXP] failed
Changing the Snapshot policy option "rollover only-get the same error. Please help!