VADP client backup fails with non-NTFS

Question

Hi all One of the VADP backup fails with following error. This is Win 2008 R2 and with just C drive which is NTFS Basic drive. my comments are in blue savegrp: suppressed 54 lines of output. Total Number of Disks          : 1   Obtained the virtual disks for the VM. Change block tracking is disabled for VM: VMServer File level Recovery from Image level backup is enabled. MORef for the VM is obtained. Obtained the virtual disks for the VM. 82788:nsrvadp_save: Identified an independent disk with label 'Hard disk 1' within the VM. This disk shall not be part of backup. There are no available virtual disks for backup. 80432:nsrvadp_save: Parser failed because of a non-NTFS volume inside the VM. 80459:nsrvadp_save: Starting save operation of the non-NTFS Image. nsrvadp_save -D9 as follow Microsoft Windows [Version 6.1.7600] Copyright (c) 2009 Microsoft Corporation.  All rights reserved. C:\Users\>nsrvadp_save -D9 Reduced cluster query. clu_get_clustersvr_nsrdir: ENTRY. clu_is_cluster_mode:ENTRY app_name=NetWorker, app_dir=C:\Program Files\Legato
sr\bin\ clu_is_cluster_host:ENTRY clu_is_cluster_host:EXIT:returning FALSE b_clusmode=0 clu_is_cluster_mode:EXIT clus_get_hostname:ENTRY: hostname=null, path=C:\Program Files\Legato
sres clu_pathl_gethost:ENTRY input path=C:\Program Files\Legato
sres clu_pathl_gethost:EXIT:Clu_cluster_type is undefined Server_name=VMServer clus_get_hostname:EXIT: nsr_getserverhost(): returning clus_get_hostname() = VMServer Creating tcp RPC client handle with host VMServer (127.0.0.1) Creating TCP/IPv4 RPC client handle Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 472 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 472 to port 7938 RPC service 390103 (vers 2) not registered on 127.0.0.1 Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 472 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 472 to port 111 RPC service 390103 (vers 2) not registered on 127.0.0.1 80722 4 %s%s 2 24 36 Failed to create RPC client handle:  11 26 355:Program not registered Creating tcp RPC client handle with host VMServer (::1) Creating TCP/IPv6 RPC client handle Creating TCP/IPv6 RPC client handle Attempting to bind IPv6 socket descriptor 472 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv6 socket descriptor 472 to port 7938 RPC service 390103 (vers 2) not registered on ::1 Creating TCP/IPv6 RPC client handle Attempting to bind IPv6 socket descriptor 472 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv6 socket descriptor 472 to port 111 RPC service 390103 (vers 2) not registered on ::1 80722 4 %s%s 2 24 36 Failed to create RPC client handle:  11 26 355:Program not registered Creating tcp RPC client handle with host VMServer (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 472 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 472 to port 7937 RPC Authentication: error in LookupAccountSid: No mapping between account names and security IDs was done. - have deleted the peer info and recreate the client resource Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 784 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 784 to port 7937 Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 780 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 780 to port 7938 Attempting to bind IPv4 socket descriptor 780 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 780 to port 9563 lg_open(): Calling win_open_secure(). RPC Authentication: Client successfully obtained RPCSEC_GSS credentials Acquiring lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 126 Releasing lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 128 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials lgto_auth for `nsrexec' succeeded Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 708 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 708 to port 7938 Attempting to bind IPv4 socket descriptor 708 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 708 to port 9563 lg_open(): Calling win_open_secure(). RPC Authentication: Client successfully obtained RPCSEC_GSS credentials Acquiring lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 126 Releasing lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 128 BSAFE Debug:comssl_encrypt_bsafe.c:77:User Key length received: 128 Acquiring lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 126 Releasing lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 128 BSAFE Debug:comssl_encrypt_bsafe.c:164:Source Buffer length: 1984 BSAFE Debug:comssl_encrypt_bsafe.c:166:Out Buffer length: 1984 BSAFE Debug:comssl_encrypt_bsafe.c:286:Buffer length Operated: 1984 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials clu_is_localvirthost:ENTRY input hostname=10.32.64.90 clu_is_localvirthost():EXIT unknown cluster type clu_is_localvirthost:ENTRY input hostname=Backupserver clu_is_localvirthost():EXIT unknown cluster type Creating tcp RPC client handle with host Backupserver (10.32.64. 90) Creating TCP/IPv4 RPC client handle Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 472 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 472 to port 7938 Attempting to bind IPv4 socket descriptor 472 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 472 to port 9732 3817:nsrvadp_save: Using Backupserver as server clu_is_localvirthost:ENTRY input hostname=Backupserver clu_is_localvirthost():EXIT unknown cluster type Creating tcp RPC client handle with host Backupserver (10.32.64. 90) Creating TCP/IPv4 RPC client handle Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 472 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 472 to port 7938 Attempting to bind IPv4 socket descriptor 472 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 472 to port 9732 clu_is_localvirthost:ENTRY input hostname=Backupserver clu_is_localvirthost():EXIT unknown cluster type clu_is_localvirthost:ENTRY input hostname=Backupserver clu_is_localvirthost():EXIT unknown cluster type Creating tcp RPC client handle with host Backupserver (10.32.64. 90) Creating TCP/IPv4 RPC client handle Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 708 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 708 to port 7938 Attempting to bind IPv4 socket descriptor 708 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 708 to port 7937 Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 780 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 780 to port 7938 Attempting to bind IPv4 socket descriptor 780 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 780 to port 9563 lg_open(): Calling win_open_secure(). RPC Authentication: Client successfully obtained RPCSEC_GSS credentials Acquiring lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 126 Releasing lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 128 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials lgto_auth: redirected to Backupserver prog 390103 vers 2 clu_is_localvirthost:ENTRY input hostname=Backupserver clu_is_localvirthost():EXIT unknown cluster type Creating tcp RPC client handle with host Backupserver (10.32.64. 90) Creating TCP/IPv4 RPC client handle Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 708 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 708 to port 7938 Attempting to bind IPv4 socket descriptor 708 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 708 to port 9732 Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 780 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 780 to port 7938 Attempting to bind IPv4 socket descriptor 780 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 780 to port 9563 lg_open(): Calling win_open_secure(). RPC Authentication: Client successfully obtained RPCSEC_GSS credentials Acquiring lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 126 Releasing lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 128 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials lgto_auth for `nsrd' succeeded Creating tcp RPC client handle with host localhost (127.0.0.1) Creating TCP/IPv4 RPC client handle Creating TCP/IPv4 RPC client handle Attempting to bind IPv4 socket descriptor 708 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 708 to port 7938 Attempting to bind IPv4 socket descriptor 708 Socket bound to OS determined port Setting RPC socket send buffer size to 65536 Setting RPC socket recv buffer size to 65536 Bound TCP/IPv4 socket descriptor 708 to port 9563 lg_open(): Calling win_open_secure(). RPC Authentication: Client successfully obtained RPCSEC_GSS credentials Acquiring lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 126 Releasing lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 128 BSAFE Debug:comssl_encrypt_bsafe.c:77:User Key length received: 128 Acquiring lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 126 Releasing lock for BSAFE: BSAFE file making the request: .\..\common\osand_r and.c, line: 128 BSAFE Debug:comssl_encrypt_bsafe.c:164:Source Buffer length: 2092 BSAFE Debug:comssl_encrypt_bsafe.c:166:Out Buffer length: 2096 BSAFE Debug:comssl_encrypt_bsafe.c:286:Buffer length Operated: 2096 RPC Authentication: Client successfully obtained RPCSEC_GSS credentials lg_open(): Calling win_open_secure(). lg_lstat(): Calling win_stat(). lg_open(): Calling win_open_secure(). 81558:nsrvadp_save: Unable to create lock file C:\Program Files\Legato
sr	mp\7 ad42832-00000004-4e8b8058-4e8b9fee-01c8d93c-ccd4052b.lck for acquiring backup lo ck. 81554:nsrvadp_save: Another backup for the client VMServer is ru nning. Unable to continue. no backups running nsrvadp_save: Exit status = 0 any further clue appreciated. Thanks.

Bebo2k · Accepted Answer

Hi Thierry101,

The root cause of the issue is that you have independent persistent disk configured which will not backed up, here is it from the EMC NetWorker VMware Release 7.6 Service Pack 2 Integration Guide Page 18

Independent persistent disks are not backed up

VADP does not support the backup and recovery of independent persistent disks. If such disks are detected during backup, they are skipped and a message is logged that indicates the disks were skipped. However, during an image level recovery, the disk is recovered without any data. If using independent persistent disks, you must use the traditional NetWorker style backup for protecting the data on the independent persistent disks via the backup client installed inside the VM.

So you need to double check what is this machine disk configured as, if it is independent disk , this will not been backed up and will be skipped.

Thanks,

Ahmed Bahaa

Thierry101 · Answer

Hi ahmed yeah...checking on it...will let know if that was the cause

Bebo2k · Answer

Hi Thierry101, How is the VADp backup going ? what was the root cause of the issue ? Waiting your updates. Thanks, Ahmed Bahaa

Thierry101 · Answer

thanks...!

NetWorker

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