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Why is NetWorker 7.6.2 on Restricted Access?
Hi.
Why is NetWorker distributed under RA (restricted access) program?
Does that mean that it's really just að beta version that EMC wants it's customers to run in production?
Regards,
Johannes
bingo.1
2.4K Posts
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June 21st, 2011 10:00
Hello
and thank you for your long response. As a long-term NW trainer and ex Legato/EMC employee i also want to let you know my personal feelings
about this issue.
Supporting NetWorker for over 15 years now, i have seen a lot of changes in the product, in the management and in the policies. Unfortunately,
since EMC bought Legato, access in general is pretty restricted. I am not only talking about the customer/prospect view - i just remember the
tremendous different login accounts that i had to use whenever i wanted to access other EMC intranet areas. It was nothing else but frustrating.
On the other hand, i can understand this to a certain extent - as every other company, EMC must protect its valuable information.
So far, so good.
Now you let people know about a new software version on a relatively open page. But you now name it 'Restricted Access' although it is not the
case. In fact you explain to me on more than one page that "restricted is in fact not restricted". And only because i just complained very open -
but in general you should send this mail to every (potential) customer.
And you now released a 'Code Refresh' version. What does this mean after all. I see customers chatting like "I use NW 7.6.2 - Refreshed Code".
What do you want to name it next?
Sorry, but whatever you name something - if it needs to be explained, the name is simply wrong. That's my opinion - from a
trainer's view. And i am pretty sure you do not want to explain yourself all the time.
Be straight - the first impression counts! And direct the effort more into product development. NW is a good and reliable tool. However,
it has turned 20 and now needs bigger changes in certain areas. Let's improve them and it will most likely convince customers with
these features and its performance, not via marketing.
Of course i can not tell you what to do and how to do it - and i am not a marketing specialist. In this respect, i just follow my senses.
But after all, i think that my thoughts are valid and not really contra-productive.
BTW - the internet has been accepted because people love an open 'platform'. But i am getting philosophical and i am not a philosoph either.
Regards, Carsten
lee6
68 Posts
1
June 24th, 2011 12:00
I feel that this RA is intended to be a really well marketed beta program. If you do not feel that your present system of down loading and update your customers on problems was broken you would have fixed it long ago. But you have chosen to do a larger and extended Beta now you call it RA. This is just a lot of talk I feel. If you were on the ball you would have had this out two years ago when VMware told you about what was going on. Even thou you own them you did not care about your customers enough to even do what you own sub company was telling all the backup software firms thee would need to do to backup with VMWare API's. MS has also told you what they were going to do As has Documentum (a software owned by EMC) and you have not chosen to do the coding to be with the others releases or even near them in time line. If you did you would be doing good customer support form your EMC management levels but you have chosen not to. This has greatly effected your customers not that EMC seams to care about it.