backup of linux client fails

Question

Hello, we ´re having some problems at customer´s site. Problem is with linux client. I´m not really sure, where the problem is. I could´t really find solution in knowledge base and deamon.log is little bit confusing. In advance thank for help to you all. 42506 11/10/2010 2:19:17 PM  nsrd savegroup info: starting Manu (with 1 client(s)) 7336 11/10/2010 2:22:06 PM  savegrp Log file C:\Program Files\Legato
sr	mp\sg\Manu\sso.000002 is empty. 68703 11/10/2010 2:22:06 PM  savegrp savegrp:Manu * pc1s007.xxx.cz:Probe Cannot determine status of probe process.  The log file is empty. 7340 11/10/2010 2:22:06 PM  savegrp pc1s007.xxx.cz:probe unexpectedly exited. 7338 11/10/2010 2:22:06 PM  savegrp pc1s007.xxx.cz:probe will retry 1 more time(s) 64690 11/10/2010 2:24:54 PM  savegrp savegrp:Manu * pc1s007.xxx.cz:Probe  See the file C:\Program Files\Legato
sr	mp\sg\Manu\sso.000003 for output of save command. 7340 11/10/2010 2:24:54 PM  savegrp pc1s007.xxx.cz:probe unexpectedly exited. 42506 11/10/2010 2:24:54 PM  nsrd media info: Suggest manually labeling a new writable volume for pool 'DiskD' 42502 11/10/2010 2:24:54 PM  nsrd media waiting event: Waiting for 1 writable volume(s) to backup pool 'DiskD' disk(s) or tape(s) on pc1s022.xxx.cz 33526 11/10/2010 2:24:59 PM  nsrmmd Start nsrmmd #9, with PID 6008, at HOST pc1s022.xxx.cz 42502 11/10/2010 2:40:30 PM  nsrd media alert event: Waiting for 1 writable volume(s) to backup pool 'DiskD' disk(s) or tape(s) on pc1s022.xxx.cz 38758 11/10/2010 2:50:22 PM  nsrd media request critical: Waiting for 1 writable volume(s) to backup pool 'DiskD' disk or tape on pc1s022.xxx.cz 42502 11/10/2010 2:50:22 PM  nsrd media critical event: Waiting for 1 writable volume(s) to backup pool 'DiskD' disk(s) or tape(s) on pc1s022.xxx.cz 38752 11/10/2010 2:55:03 PM  nsrd D:\DSKDRV Mount operation in progress 38752 11/10/2010 2:55:03 PM  nsrd D:\DSKDRV\_AF_readonly Mount operation in progress 38758 11/10/2010 2:56:46 PM  nsrd media request critical: Waiting for 0 writable volume(s) to backup pool 'DiskD' disk or tape on pc1s022.xxx.cz 42504 11/10/2010 2:56:46 PM  nsrd media event cleared: Waiting for 1 writable volume(s) to backup pool 'DiskD' disk(s) or tape(s) on pc1s022.xxx.cz 38718 11/10/2010 2:57:16 PM  nsrd pc1s022.xxx.cz:index:pc1s007.xxx.cz saving to pool 'DiskD' (DSKVOLD) 71659 11/10/2010 2:57:17 PM  nsrd pc1s022.xxx.cz:index:pc1s007.xxx.cz done saving to pool 'DiskD' (DSKVOLD) 2 KB 38758 11/10/2010 2:57:18 PM  nsrd savegroup failure alert: Manu Completed/Aborted, Total 1 client(s), 0 Clients disabled, 0 Hostname(s) Unresolved, 1 Failed, 0 Succeeded. 38758 11/10/2010 2:57:18 PM  nsrd savegroup alert: Manu completed, Total 1 client(s), 1 Failed. Please see group completion details for more information. 12662 11/10/2010 2:57:19 PM  nsrd runq: NSR group Manu exited with return code 1. 42506 11/10/2010 2:57:49 PM  nsrd write completion notice: Writing to volume DSKVOLD completed Vojtech

benzino1 · Answer

Hi, Could you please provide content of C:\Program Files\Legato
sr	mp\sg\Manu\sso.000003 or all files placed in: C:\Program Files\Legato
sr	mp\sg\Manu\sso.*

vojta_cerny · Answer

Hello, Thanks for your reply. I´ve already checked this file. Content is just: 1 retry attempted Weird.

Luis_Rogerio · Answer

Hi Weird,

Check DNS for the server to client and client to server
In the client:
nslookup server
nslookup server.fqdn
nslookup ip
Verify the same on the server
Test rpc call:
rpcinfo -p server
Test the backup for the client
save -s server -vvv -b DiskD /etc

Regards

Luis Rogerio

wlee · Answer

exited with return code 1:  I have always seen this cause by some sort of networking issue.

The fact that the probe failed indicates more communication issues.

Like previous response, check forward and reverse look ups to and from the hosts.

Run the savefs manually on the client side.

verify NIC settings.

ble1 · Answer

Since it is probe that fails, go to Linux client and execute following command and paste whole output here: savefs -s -vpn

elvinperez · Answer

Greetings, networker service checks, ps -fea | grep nsr or restart the service nsr_shutdown / etc/init.d/networker start Regards

NetWorker

backup of linux client fails

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