backup sybase ASE12.5.3 failed

Question

use dump to 'bms::' have errors: Backup Server session id is: 5. Use this value when executing the 'sp_volchanged' system stored procedure after fulfilling any volume change request from the Backup Server. Backup Server: 4.132.1.1: Attempting to open byte stream device: 'bms::::00' Backup Server: 4.124.2.1: Archive API error for device='bms::::00': Vendor application name=Legato, Library version=200, API routine=syb_open(), Message=XBSA-1.0.1 LNMs_2003.Build.210 372850 Fri Feb 10 14:20:12 2006 _nwbsa_is_retryable_error: received a retryable network error (Severity 4 Number 15): Program not registered ______________________________________________ usr nsrsybsv ,errors: $ nsrsybsv -Usa SYBASE:/JLWG/model NetWorker: Diagnostic: AIX loadquery(): Can't find address for /usr/lib/libc.a(shr.o). 02/10/06 14:40:13 nsrsybsv: Calling clnttcp_create function 02/10/06 14:40:13 nsrsybsv: Calling clnttcp_create function 02/10/06 14:40:13 nsrsybsv: lgto_auth for `nsrd' succeeded 02/10/06 14:40:13 nsrsybsv: Client successfully authenticated using AUTH_LGTO 02/10/06 14:40:13 nsrsybsv: Calling clnttcp_create function 02/10/06 14:40:13 nsrsybsv: Calling clnttcp_create function 02/10/06 14:40:13 nsrsybsv: lgto_auth for `nsrd' succeeded 02/10/06 14:40:13 nsrsybsv: Client successfully authenticated using AUTH_LGTO 02/10/06 14:40:13 nsrsybsv: Calling clnttcp_create function 02/10/06 14:40:13 nsrsybsv: Calling clnttcp_create function 02/10/06 14:40:13 nsrsybsv: lgto_auth for `nsrd' succeeded 02/10/06 14:40:13 nsrsybsv: Client successfully authenticated using AUTH_LGTO 02/10/06 14:40:13 nsrsybsv: Calling clnttcp_create function 02/10/06 14:40:13 nsrsybsv: Calling clnttcp_create function 02/10/06 14:40:13 nsrsybsv: lgto_auth for `nsrd' succeeded 02/10/06 14:40:13 nsrsybsv: Client successfully authenticated using AUTH_LGTO Open Client Message: Message number: LAYER = (5) ORIGIN = (3) SEVERITY = (5) NUMBER = (131) Message String: ct_init(): network packet layer: internal net library error: Attempt to load protocol driver failed ___________________________________________ but backup file is success whith dedicated storagenode. i search the knowledgebase,there is a path LGTpa67153 opend,but i have not installed i find another problem,the net interface can't allowe packet over 8000bytes，can it make xbsa connections fail? i'll install the patch later and try ,anybody can give me some suggest,thanks! i doubt that the patch can't match my problem perfected! thanks!

wdianqing · Answer

sorry ,please help me to move it to there,thanks!!

ble1 · Answer

Wrong forum. You should post your query tohttp://forums.emc.com/jive3/forum.jspa?forumID=68

ble1 · Answer

I'm not sure if admins are moving this around or not (I'm just plain user). To get answer from someone you may wish to open a same topic at right place now and in this one leave a note to close it or delete it.

di2 · Answer

Topic has been moved to the Networker - Back up Forum.

wdianqing · Answer

thanks,the real reason is NMS2.5 support ASE12.5.x but only support OCS12.5.0,i don't want to install OCS12.5.0,hope new version support OCS12.5.1 or higheras soon as possible

ble1 · Answer

Can you tell us what version of NetWorker server and NetWorker client on Sybase box you are running?

ble1 · Answer

LGTpa67153 is RFE - not a fix. The details of support for ASE 12.5.3 do say that OCS 12.5 is required. (not sure if this is related to your problem).

Just to clear something: "but backup file is success whith dedicated storagenode.". Does this mean:
a) file system backup is ok or
b) ASE backup is ok if running to dedicated SN?

I assume first.

Also, what do you mean by "i find another problem,the net interface can't allowe packet over 8000bytes". The packet site should not be a problem for NetWorker all along while it is not a problem of OS - if simple ftp/scp runs correctly backup should do as well.

wdianqing · Answer

thanks!a) file system backup with dedicated storagenode is okb) ASE backup failed with internal library error.legato only support OCS12.5.0 is ensured.the problem of packet size limited is unimportance,i wanna someone has found this.if the packet size limited low,the backup opertion cross lan will be timeout and failed.true or false?give me more help，i can't submit case at the new support plane becauser my contacts is not authorized by my company,but my company have not a administrator?how can i do ?thanks

ble1 · Answer

if the packet size limited low,the backup opertion cross
lan will be timeout and failed.true or false?

I don't think so. And you have the proof of that as well. You see, the size of the packet can be manipulated at OS level. If that would be a problem then your file system backup would have a problem as well - and that is not the case. Packet size will have its impact to performance, but I don't think it can result in timeouts (at least I'm not aware of that). (of course, having balanced TCP/IP settings across the whole network is recommended, but sometimes not possible).

give me more help，i can't submit case at the
new support plane becauser my contacts is not
authorized by my company,but my company have not a
administrator?how can i do ?thanks

If your contact is not authorized then how come you have login here? I thought only authorized users have that. If your company has valid contract then you must have someone (at least one person) who is allowed to open a calls. If you are not that user than simply give description of the problem to the user who is allowed to open a support call. If none of that is possible - you will probably have to rely on the 3rd party support companies who have advanced/premium contracts (even this is no longer called that way) with Legato/EMC.

mkpost · Answer

Was there ever a resolution to this? We're having the same problem sporadically.Thanks,mkpost

NetWorker

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