networker user Gui crashes when opening folder

Question

hi, i my networker user gui crashes when i open a folder with many subfolders. i cant install jre 7 because it's not supported by my networker version 7.6.2. this is my app event log:   Faulting application name: winworkr.exe, version: 7.6.2.7, time stamp: 0x4ec4d125 Faulting module name: USER32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9f1 Exception code: 0xc00000fd Fault offset: 0x00000000000196c8 Faulting process id: 0xdac Faulting application start time: 0x01cd7575f51dec2a Faulting application path: C:\Program Files\Legato
sr\bin\winworkr.exe Faulting module path: C:\Windows\system32\USER32.dll Report Id: 860c1a0a-e169-11e1-91a7-8c89a5391774 need help!

ottov · Accepted Answer

Hi this looks like the solution. esg123759 You have to contact EMC support for the solution The escalation is NW127693 https://solutions.emc.com/emcsolutionview.asp?id=esg123759

ottov · Answer

Hi

I have never seen anything like this. But are you using the IE for the console?

To me this sounds like a Microsft problem more than Networker.

If you are using an old version of IE maybe updating would help?

As I said I have never seen this error, these are just my thoughts.

Best Regards Otto

pn1lDbv3G612259 · Answer

Hi,

The above error would not explain more about the issue.

Can you attach the sceen shots of the process you are following and what is the error does it give when you access the Networker Management console.

Thank you

ShivaKiran

ottov · Answer

Hi again I was a bit off here I guess I didn't read it with the right glasses. You are talking about user gui on client and are trying to browse files to restore right?

pn1lDbv3G612259 · Answer

Hi Again, Also refer a KB from the Microsoft about this issue: http://support.microsoft.com/kb/2359223 Thank you Shivakiran

NetWorker

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