Thank you for the link, just updated the firmware and now everything is fine again (albeit the real reason for this weird console behaviour showing only a `>` turned out to be a misconfig from the previous owner, the switch was still a stack member/a slave of said stack, so resetting the stack ID from the boot menu helped).
Replace the number with a different switch and you'll get where you wanna get (e.g. 5424) - but for the 5500 series it leads to nowhere.
What has happened to that site - or more specifically - what has happend to the 5500 series in the dell support section? As stated in my first post, Service Tags are also "unavailable"/returned as false.
UPDATE: I'm still trying to sort out that behaviour that you can type, but don't delete any characters on the CLI.
It does not seem like a classical "You use the wrong cable"-situation to me. Both Cisco with their 72-3383-01 cable (DB9-RJ45) and DELL with their C206M cable claim to be a rollover-cable (which they aren't per definition) and share exactly the same pinout.
Pinout C206M --> scroll down until "Rollover-pinout DB9 to RJ45"
DELL-Josh Cr
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February 3rd, 2020 16:00
Hi,
Try this link, https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverId=PH2Y4 it does seem like it is missing from the support site.
Yannik_Z
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February 4th, 2020 09:00
Hi Josh,
Thank you for the link, just updated the firmware and now everything is fine again (albeit the real reason for this weird console behaviour showing only a `>` turned out to be a misconfig from the previous owner, the switch was still a stack member/a slave of said stack, so resetting the stack ID from the boot menu helped).
Well - and this is my problem. It appears (at least to me) that there is no support site at all. If I use any search engine, it turns out that the link to that site has been indexed once, but is not working anymore ( https://www.dell.com/support/home/us/en/04/product-support/product/powerconnect-5524/overview ).
Replace the number with a different switch and you'll get where you wanna get (e.g. 5424) - but for the 5500 series it leads to nowhere.
What has happened to that site - or more specifically - what has happend to the 5500 series in the dell support section? As stated in my first post, Service Tags are also "unavailable"/returned as false.
Best regards
Yannik
Yannik_Z
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February 4th, 2020 09:00
EDIT: The support site for 5500 series network switches is back online and service tags are being recognised again, thank you @Anonymous!
Thanks for the heads-up / idea, I'll report it, too.
Josh - you ARE actually the heart of the networking community - keep up your great support
Kind regards
Yannik
DELL-Josh Cr
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February 4th, 2020 09:00
At the bottom of our site there is a feedback link, if you leave feedback the website team should look at it, I have also reported it.
Yannik_Z
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March 2nd, 2020 06:00
UPDATE:
I'm still trying to sort out that behaviour that you can type, but don't delete any characters on the CLI.
It does not seem like a classical "You use the wrong cable"-situation to me. Both Cisco with their 72-3383-01 cable (DB9-RJ45) and DELL with their C206M cable claim to be a rollover-cable (which they aren't per definition) and share exactly the same pinout.
Pinout C206M --> scroll down until "Rollover-pinout DB9 to RJ45"
Pinout 72-3383-01
I just double checked with my multimeter - my cable (the Cisco one) has really the same pinout.
Hope you can help me on that - thank you in advance