The PowerConnect 8164, switch is booting and fans are all, however, I am not getting the console at all. Can you provide me with information about what can be done? Can I get replacement parts for this switch, My understanding is the parts are covered under your lifetime warranty for these switches as per the warranty information.
@DELL-Josh Cr I am having the same issue. I was trying to wipe the config on a 8132f and when it loaded into u-boot I entered "erase all". It then wiped the flash and now it wont boot at all.
Hello, First I would say we need to restore the existing firmware from switch. If the existing firmware is totally wiped off from the switch then you need to install manually from tftp server. ------------------------------------------------
Process for transferring the bootcode using the OOB interface:
Configure a tftp server and connect it to the OOB interface Download the firmware to be used on the switch and extract the stk file from the zip file to the root/home directory of the tftp server Statically assign an IP address to the network interface of the device that will be used to transfer firmware to the switch Connect to the switch via the console interface and enter the following commands to transfer the firmware: u-boot> setenv ipaddr 192.168.1.2 //IP address that will be set to the OOB interface u-boot> setenv netmask 255.255.255.0 u-boot> setenv serverip 192.168.1.1 // IP address of the tftp server IP address u-boot> tftpboot N4000_N2000v6.5.4.X.stk //Use the filename of the firmware downloaded u-boot> saveenv u-boot> reset
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DELL-Josh Cr
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August 19th, 2019 09:00
Hi,
The firmware is available here. https://www.dell.com/support/home/us/en/04/product-support/product/powerconnect-8100/drivers
ST-NET-MO
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August 21st, 2019 15:00
Josh,
The PowerConnect 8164, switch is booting and fans are all, however, I am not getting the console at all. Can you provide me with information about what can be done? Can I get replacement parts for this switch, My understanding is the parts are covered under your lifetime warranty for these switches as per the warranty information.
Thank you
Richard
DELL-Josh Cr
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August 22nd, 2019 09:00
Can you private message me the service tag?
ben_MNDC
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June 9th, 2020 01:00
hi i have reseted dell PowerConnect 8164f then it's not booting and not responding at all.
what should i do now ?
DELL-Josh Cr
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June 9th, 2020 10:00
Hi,
So you are not able to access the console? Does it have any lights? Have you unplugged it and plugged it back in?
ben_MNDC
2 Posts
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June 9th, 2020 18:00
there is no lights on console port. i have unplugged it and plugged in back several times.
DELL-Josh Cr
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June 10th, 2020 06:00
It sounds like it may be a hardware failure. It doesn’t look like it is under warranty. You may want to call phone support.
markfen88
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October 20th, 2023 21:36
@DELL-Josh Cr I am having the same issue. I was trying to wipe the config on a 8132f and when it loaded into u-boot I entered "erase all". It then wiped the flash and now it wont boot at all.