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1909
August 17th, 2019 11:00
PowerConnect 8164 Firmware
I have acquired a Dell PowerConnect 8164, which I believe the firmware has been erased. The Switch displays a solid RED light and never boots. Would it be possible for dell to send me the microSD internal card to re-load firmware? or provide the files which I can place on MicroSD Card? Could you PM me with other internal testing procedures. Is there any other information you need from me?
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DELL-Josh Cr
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August 19th, 2019 09:00
Hi,
The firmware is available here. https://www.dell.com/support/home/us/en/04/product-support/product/powerconnect-8100/drivers
ST-NET-MO
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August 21st, 2019 15:00
Josh,
The PowerConnect 8164, switch is booting and fans are all, however, I am not getting the console at all. Can you provide me with information about what can be done? Can I get replacement parts for this switch, My understanding is the parts are covered under your lifetime warranty for these switches as per the warranty information.
Thank you
Richard
DELL-Josh Cr
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August 22nd, 2019 09:00
Can you private message me the service tag?
ben_MNDC
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June 9th, 2020 01:00
hi i have reseted dell PowerConnect 8164f then it's not booting and not responding at all.
what should i do now ?
DELL-Josh Cr
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June 9th, 2020 10:00
Hi,
So you are not able to access the console? Does it have any lights? Have you unplugged it and plugged it back in?
ben_MNDC
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June 9th, 2020 18:00
there is no lights on console port. i have unplugged it and plugged in back several times.
DELL-Josh Cr
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June 10th, 2020 06:00
It sounds like it may be a hardware failure. It doesn’t look like it is under warranty. You may want to call phone support.
markfen88
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October 20th, 2023 21:36
@DELL-Josh Cr I am having the same issue. I was trying to wipe the config on a 8132f and when it loaded into u-boot I entered "erase all". It then wiped the flash and now it wont boot at all.