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April 3rd, 2019 15:00
VRTX R1-2210 failed to boot - HOSTG_flash_page_is_empty
We have a VRTX with the R1-2210 10G switch that was failing to boot. The CMC web page shows "I/O module A1 failed to boot" this is a R1-2210 switch module. This happened after a full power cycle of the system, previously the system was online...
- CMC is at: v3.20
- mainboard is at: v2.21
- .R1-2210 is at: v2.0.0.75
Can't connect to the switch:
- $ connect -m switch-1
- connect: acquiring remote port
- (hangs here with no other output)
Serial console shows constant scrolling with:
“HOSTG_flash_page_is_empty: offset ##### exceeds flash limits.”
Looks like the firmware was corrupt or bad image. I am told the listed procedures were followed when the switch was updated.
Had to re-upload & re-flash the switch with xmodem. Per insight from:
Then switch was responding correctly.
And for good measure did a full shutdown and power removal.
All still good and now back to normal. Wanted to post this to help anyone else that may encounter the same, or similar, issue!
DELL-Josh Cr
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April 3rd, 2019 16:00
Hi,
Thanks for providing the information. It is great when the community helps each other out.
rcoop133
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November 10th, 2020 11:00
How did you connect to the switch to do the xmodem commands?
DELL-Josh Cr
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November 10th, 2020 13:00
Hi rcoop133,
You can connect to the serial port of the switch through the cmc with the connect switch command.
rcoop133
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November 13th, 2020 07:00
Thanks Josh. As the original poster stated, when the R1-2210 doesn't boot properly the serial connection from the CMC just hangs.
I purchased a cable to connect to the serial port: WY835
I have a different error:
%HAL_hw_lion-F-SetInfModeAndSpeedFailed: Failed to configure ifIndex 5 speed 2 interface mode 3 status 1
Any idea on how to fix this issue? Flashing the firmware via xmodem does not help.
rcoop133
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November 13th, 2020 07:00
The solution was to pull the switch, remove the cover, and then remove the small battery (CR2032) and then replace it.
DELL-Josh Cr
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November 13th, 2020 09:00
Great that you got it resolved.