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buggybuggy
Copper

Acquiring IP Address-the problem

I had a Dell Inspiron E1505 for over one year. Recently, it won't connect to internet either wiredly or wirelessly as before. It showed "Acquiring IP Address" all the time. The only solution now is to set the IP address to static address rather than auto, but I don't think this is correct.

I searched lots of articles with google and referred to Dell forum. I tried Lspfix, no avail. I tried to REPAIR, it fed back: Renewing IP address, then stopped there. Once somewhere it said: clearing NetBT failed. Try to set DHCP CLIENT to STARTED, failed because NO DEPENDENCY OR DELETION something. I am so much tired of everything!

I doubted that this was caused by the newly installation of 4 Scholastic Educational Programs (with 1 failed) for my kid the other days. After installation, the system became unstable, i.e. the display color was downgraded to 8 bits and every time the computer started it gave an abnormal "BANG" alert sound when it entered into the final screen. (Something like when windows/application failed to initialize, but not sure)

Here is my computer:
Dell Inspiron E1505
OS: Windows XP Media Center
CPU: Core Duo T2300
2G Memory
Antivirus: Trend PC-Cillin 2007

The report after ipconfig/all:

Host name: Sunny
Primary DNS suffix: (Empty)
Node Type: Unknown
IP Routing Enabled: No
wins Proxy Enabled:No

Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix: telepacific.net
Description: Broadcom 440x 10/100 Integrated Controller
Physical Address: 00-15-c5-01-df-34
DHCP Enabled: Yes
Authoconfiguration Enabled: Yes
IP Address: 0.0.0.0
Subnet Mask:0.0.0.0
Default Gateway: (Empty)
DHCP Server: 65.60.123.33
DNS Servers: 64.60.0.17
64.60.0.18
NetBIOS over TCP/IP: Disabled

Please help me! Thanks!
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6 Replies
jmwills
Diamond

Re: Acquiring IP Address-the problem

Do a System Restore to a point in time before you installed the new software.
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buggybuggy
Copper

Re: Acquiring IP Address-the problem

Thanks for the reply, Jimwills!
I tried many times (points) for restoration, no avail. Here it said "Change made to drive(s) F:I: after this point cannot be reversed because the drive was either excluded from system or was turned off of removed" and it went through the procedure then pop-up "Restoration Incomplete. No Change have been made to your computer".
I noticed that drive F or I was a removal disc or virtual disc sometimes in use, so I deleted/removed all of them and then plugged/all of them, no avail.
Here is a report I generated the Dell Restoration Tool, it was more than specific and I really, really wish you may let me know what should I do, thank you.

Computer Information
- Computer System

SUNNY

AdminPasswordStatus = 3
AutomaticResetBootOption = FALSE
AutomaticResetCapability = TRUE
BootROMSupported = TRUE
BootupState = Normal boot
Caption = SUNNY
ChassisBootupState = 3
CreationClassName = Win32_ComputerSystem
CurrentTimeZone = -420
DaylightInEffect = TRUE
Description = AT/AT COMPATIBLE
Domain = WORKGROUP
DomainRole = 0
EnableDaylightSavingsTime = TRUE
FrontPanelResetStatus = 3
InfraredSupported = FALSE
KeyboardPasswordStatus = 3
Manufacturer = Dell Inc.
Model = MM061
Name = SUNNY
NetworkServerModeEnabled = TRUE
NumberOfProcessors = 2
+ OEMStringArray
Dell System
5[0002]
13[PP12L]
PartOfDomain = FALSE
PauseAfterReset = -1
PowerOnPasswordStatus = 3
PowerState = 0
PowerSupplyState = 3
PrimaryOwnerName = Sunny Zhang
ResetCapability = 1
ResetCount = -1
ResetLimit = -1
+ Roles
LM_Workstation
LM_Server
NT
Status = OK
+ SupportContactDescription
For online support, go to http://support.dell.com.
(empty)
For phone contact information, go to the
Start Menu - Programs - Dell folder
and launch the phone support link.
SystemStartupDelay = 30
SystemStartupOptions = "Windows XP Media Center Edition" /noexecute=optin /fastdetect
SystemStartupSetting = 0
SystemType = X86-based PC
ThermalState = 3
TotalPhysicalMemory = 2137382912
UserName = SUNNY\Sunny Zhang
WakeUpType = 6
- Operating System

Microsoft Windows XP Professional

BootDevice = \Device\HarddiskVolume2
BuildNumber = 2600
BuildType = Multiprocessor Free
Caption = Microsoft Windows XP Professional
CodeSet = 936
CountryCode = 86
CreationClassName = Win32_OperatingSystem
CSCreationClassName = Win32_ComputerSystem
CSDVersion = Service Pack 2
CSName = SUNNY
CurrentTimeZone = -420
DataExecutionPrevention_32BitApplications = TRUE
DataExecutionPrevention_Available = TRUE
DataExecutionPrevention_Drivers = TRUE
DataExecutionPrevention_SupportPolicy = 2
Debug = FALSE
Distributed = FALSE
EncryptionLevel = 168
ForegroundApplicationBoost = 2
FreePhysicalMemory = 1450200
FreeSpaceInPagingFiles = 4600796
FreeVirtualMemory = 2051512
InstallDate = 13:26:02 2006-3-16
LargeSystemCache = 0
LastBootUpTime = 23:39:50 2007-5-29
LocalDateTime = 23:53:16 2007-5-29
Locale = 0804
Manufacturer = Microsoft Corporation
MaxNumberOfProcesses = -1
MaxProcessMemorySize = 2097024
Name = Microsoft Windows XP Professional|C:\WINDOWS|\Device\Harddisk0\Partition1
NumberOfProcesses = 53
NumberOfUsers = 2
OSLanguage = 1033
OSType = 18
Primary = TRUE
ProductType = 1
QuantumLength = 0
QuantumType = 0
RegisteredUser = Sunny Zhang
SerialNumber = 76487-OEM-0011903-00825
ServicePackMajorVersion = 2
ServicePackMinorVersion = 0
SizeStoredInPagingFiles = 5060628
Status = OK
SuiteMask = 272
SystemDevice = \Device\HarddiskVolume2
SystemDirectory = C:\WINDOWS\system32
SystemDrive = C:
TotalVirtualMemorySize = 2097024
TotalVisibleMemorySize = 2087288
Version = 5.1.2600
WindowsDirectory = C:\WINDOWS
- Version

5.1.2600

Version = 5.1.2600
BuildVersion = 2600.0000
Modems and Network Adapters
- Modems

Conexant HDA D110 MDC V.92 Modem

AttachedTo = COM3
BlindOff = X4
BlindOn = X3
Caption = Conexant HDA D110 MDC V.92 Modem
CompressionOff = +DS=0;
CompressionOn = +DS=3;
ConfigManagerErrorCode = 0
ConfigManagerUserConfig = FALSE
ConfigurationDialog = modemui.dll
CreationClassName = Win32_PotsModem
+ DCB
28
0
0
0
0
194
1
0
21
32
0
0
0
0
+ Default
60
0
0
0
0
0
0
0
0
0
Description = Conexant HDA D110 MDC V.92 Modem
DeviceID = HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_14F100C3&REV_0900\4&2973568E&0&0102
DeviceType = Internal Modem
DriverDate = 17:00:00 2005-8-8
ErrorControlForced = +ES=3,2,4;
ErrorControlOff = +ES=1,0,1;
ErrorControlOn = +ES=3,0,2;
FlowControlHard = +IFC=2,2;
FlowControlOff = +IFC=0,0;
FlowControlSoft = +IFC=1,1;
InactivityScale = "0a000000"
InactivityTimeout = 0
Index = 0
MaxBaudRateToSerialPort = 115200
Model = Conexant HDA D110 MDC V.92 Modem
ModemInfPath = oem11.inf
ModemInfSection = ModemX
Name = Conexant HDA D110 MDC V.92 Modem
PNPDeviceID = HDAUDIO\FUNC_02&VEN_14F1&DEV_2BFA&SUBSYS_14F100C3&REV_0900\4&2973568E&0&0102
PortSubClass = "02"
PowerManagementSupported = FALSE
Prefix = AT
+ Properties
192
1
0
0
255
0
0
0
255
0
0
0
5
0
0
0
ProviderName = Conexant
Pulse = P
Reset = ATZ
ResponsesKeyName = Conexant HDA D110 MDC V.92 Modem::Conexant::Conexant
SpeakerModeDial = M1
SpeakerModeOff = M0
SpeakerModeOn = M2
SpeakerModeSetup = M3
SpeakerVolumeHigh = L3
SpeakerVolumeLow = L1
SpeakerVolumeMed = L2
Status = OK
StatusInfo = 3
SystemCreationClassName = Win32_ComputerSystem
SystemName = SUNNY
Terminator =
Tone = T
- Network Adapters


- [00000001] Broadcom 440x 10/100 Integrated Controller
Caption = [00000001] Broadcom 440x 10/100 Integrated Controller
DatabasePath = %SystemRoot%\System32\drivers\etc
Description = Broadcom 440x 10/100 Integrated Controller - Packet Scheduler Miniport
DHCPEnabled = FALSE
DNSDomain = telepacific.net
DNSHostName = Sunny
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
Index = 1
IPConnectionMetric = 1
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPXEnabled = FALSE
MACAddress = 00:15:C5:01Smiley Very HappyF:C3
ServiceName = bcm4sbxp
SettingID = {57C04A16-008B-4B4E-A45A-857600BC9A8F}
- [00000010] Dell Wireless 1390 WLAN Mini-Card
Caption = [00000010] Dell Wireless 1390 WLAN Mini-Card
DatabasePath = %SystemRoot%\System32\drivers\etc
Description = Dell Wireless 1390 WLAN Mini-Card - Packet Scheduler Miniport
DHCPEnabled = TRUE
DHCPLeaseExpires = 10:54:54 2007-5-7
DHCPLeaseObtained = 10:54:54 2007-5-6
DNSHostName = Sunny
DomainDNSRegistrationEnabled = FALSE
FullDNSRegistrationEnabled = TRUE
Index = 10
IPConnectionMetric = 1
IPEnabled = TRUE
IPFilterSecurityEnabled = FALSE
IPXEnabled = FALSE
MACAddress = 00:16:CE:1F:38:0E
ServiceName = BCM43XX
SettingID = {63DD1B8A-B8D9-4C15-B6C4-48CDAA6BA52E}
- Network Clients


- Microsoft Terminal Services
Description = RDPNP
Manufacturer = Microsoft Corporation
Name = Microsoft Terminal Services
Status = Unknown
- Microsoft Windows Network
Caption = Workstation
Description = Creates and maintains client network connections to remote servers. If this service is stopped, these connections will be unavailable. If this service is disabled, any services that explicitly depend on it will fail to start.
Manufacturer = Microsoft Corporation
Name = Microsoft Windows Network
Status = OK
- Web Client Network
Caption = WebClient
Description = Enables Windows-based programs to create, access, and modify Internet-based files. If this service is stopped, these functions will not be available. If this service is disabled, any services that explicitly depend on it will fail to start.
Manufacturer = Microsoft Corporation
Name = Web Client Network
Status = OK
- Dell Wireless WLAN Card Logon Provider
Caption = BCMLogon
Description = Provides credential information (user name, password, domain) used by wireless management software for login to wireless networks. Optionally enables wireless login at startup for SSO environments.
Manufacturer = Broadcom Corporation
Name = Dell Wireless WLAN Card Logon Provider
Status = Unknown
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buggybuggy
Copper

Re: Acquiring IP Address-the problem

Hi, jmwills, thank you for your previous reply. I had post another report the other days, would you please help me out by dropping some lines here. Thanks again.
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jmwills
Diamond

Re: Acquiring IP Address-the problem

From a Command Prompt type:
 
c:\ipconfig /all >> C:\ipconfig.txt
 
Go to the root drive (C) and find that text file and past the contents here.
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buggybuggy
Copper

Re: Acquiring IP Address-the problem

Thanks, jmwills.
Here is the ipconfig report:


Windows IP Configuration



Host Name . . . . . . . . . . . . : Sunny

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller

Physical Address. . . . . . . . . : 00-15-C5-01-DF-C3



Ethernet adapter Wireless Network Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card

Physical Address. . . . . . . . . : 00-16-CE-1F-38-0E


By the way, I found the following 2 problems in the Device Management where it shows a yellow sign mark with a black exclamation mark in the center:
1. Device Manager-Network Adapters-Wan Miniport (PPTP);
2. System Devices-Microsoft System Management BIOS Driver.

Again, if I use a static ip address in my Dell laptop to other LAN, it works well. The problem is it cannot be assign with an automatic ip address.

Thank you for your help!
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Re: Acquiring IP Address-the problem

I recently have been experiencing the same problem. I also have an inspirion E1505, however I have not installed any new software onto my laptop.  I started experiencing the problem when I tried to access my brothers wireless internet connection.  His wireless network is a secured site and he gave me his site key and password to access the signal from his Linksys but my pc kept dropping the ip and when the net was up it was very slow.  When I came home and accesses my wireless network it was fine for the first few minutes and then dropped the ip address again?  Any suggestions?
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