jkwheeler

updated

15 years ago

J

jkwheeler

36 Posts

0

56688

November 29th, 2011 17:00

After power failure, no wired connectivity

Hi!

After a recent power outage while my PC was in sleep mode, I don't have wired (Ethernet) connectivity.  Please help me restore connectivity.  Thanks!

Details:

Dimension E510
XP Media Center Edition, Version 2002, SP3

I have never had an issue with wired connectivity on this PC after coming out of sleep mode.  Of course, the power failure was unusual.

Observations:

- ipconfig /all shows that I have an IP address

- I can ping the DHCP server listed in ipconfig /all and I also can ping google.com.

- I was going to go a restore point set before the power outage.  But, somehow system restore had gotten turned off.  :emotion-10:  Oh, well.  I did go ahead and turn system restore back on.

Things I've already tried that did not solve the issue:

- Reboot

- Uninstall/reinstall the network adapter driver.  Device Manager says the network adapter card is working properly.

- Looked for an updated network adapter driver on Dell's website.  Turns out that I have the latest driver already.

- Followed many of the steps from Microsoft at http://support.microsoft.com/kb/825826

- Checked McAfee Security Center firewall permissions list to see if something got changed.  Everything looked okay.  Also disabled the firewall just to be sure,

- Disabled SafeEyes internet filter.

- Reset the router.  Also swapped router ports with a known good PC.  The known good PC still had connectivity, the affected PC (the E510) did not.