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Constantly need to "reset wireless network adapter"

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Setup:

Ethernet from modem to router then:

Ethernet from router to Desktop

Ethernet from router to Ooma (Phone)

Ethernet from router to Sonos Controller

About 1/2 a year ago, I would typically lose my wireless internet connection once or twice every hour I was using my laptop.  I kept having to "Reset Wireless Adapter".  A housemate using a different Dell laptop (don't know which model) did not have any problems with dropouts.  I lived with the issue b/c I mainly use my desktop.  Now, my desktop is having the same problem. 


How do I fix this "problem"?  I work from home and I can't have my connection dropping out all of the time. 

TIA!


System Info:

Dell Desktop Studio XPS 8100 running Windows 7 Home Premium Service Pack 1

Network Card: Broadcom Netlink Gigabit Ethernet PCI express x1 (OEM)

Network Card: Qualcomm Atheros DW1525 (802.11N) WLAN PCIe (OEM)

-----------------------------------------

Dell Laptop XPS 1647 running Windows 7 Home Premium Service Pack 1

Network Card:  Intel Centrino WiMax 6250

Network Card: Intel Centrino Advanced-N 6250 AGN

Network Card: Broadcom Netlink Gigabit Ethernet PCI express x1

Network Card: Dell Wireless 370 Bluetooth Mini-card (never use Bluetooth)

--------------------------------------

Router: Netgear WNDR 3700 (have had for 3 - 4 years)

Modem: Motorola Surfboard SB6141

ISP: Time Warner

2 Solutions

Accepted Solutions
5 Iridium

RE: Constantly need to "reset wireless network adapter"

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Two things that have helped wifi dropouts (in Win 10):

1. Go to the Wireless adaptor in Device Manager and defeat the "n" mode in Advanced Settings.

2. Change the address for the DNS server from automatic to that of an open server. The usual open address is: 208.67.222.222 primary and 208.67.220.220 secondary.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

View solution in original post

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RE: Constantly need to "reset wireless network adapter"

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One thing I found after Upgrading to Win 10 is that in the Wi-Fi Adapter Advanced Settings, there's a Default setting to turn off the Wireless Adapter for power saving - I unchecked it and haven't seen the Issue again.

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RE: Constantly need to "reset wireless network adapter"

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I have the same problem, except often the wireless adapter won't reset, and only solution is to reboot. Worked with Dell telephone technical support,and:  checked that I have the most recent drivers;  uninstalled and then reinstalled the wireless adapter.  Did not solve problem.  Dell thought that something had gotten corrupted, and had me restore computer to original factory settings (requiring reinstallation of all software).  After 7days, the problem started happening again.

An identical system, bought at the same time, has not had this problem. 

Dell Inspiron 14z Ultrabook, about 20 months old  

Dell wireless 1703 802.11b/g/y (24)

Windows 7 Home Premium Service Pack 1

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2 Bronze

RE: Constantly need to "reset wireless network adapter"

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Thanks for the reply...sorry to hear about having to reset and re-install.


I might have found a partial solution, at least for my desktop, which I use 90%+ of the time.

Two days ago, I disabled my wireless connection in my network settings.  Since then, I have not had issues.  Per my original post, I have an ethernet cable from my router directly to my computer, so I don't need wireless connectivity for my desktop.  I haven't tried my laptop yet to see if disabling wifi-on the desktop resolves the issue on my laptop (e.g., interference?).

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RE: Constantly need to "reset wireless network adapter"

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Yes, if one connects with an ethernet cable, then failure of the wireless adapter does not prevent internet access.  However, I need to use this laptop in locations where ethernet is not available.
After reviewing suggestions in other threads about the wireless adapter needing to be reset constantly, I tried these procedures, which did not solve the problem:  disable bluetooth, move laptop right next to the wireless router, uninstall and reinstall the wireless adapter.  Checking for updated driver indicates that I have the most recent one available.
Here are detailed diagnostics:

Windows Network Diagnostics

Publisher details

Issues found

Problem with wireless adapter or access point

Problem with wireless adapter or access point

Fixed

Reset the wireless adapter

Completed

Investigate router or access point issues

Not run

Refer to Windows Help and Support for more information about wireless connectivity problems

Not run

 

Issues found

Detection details

5

Problem with wireless adapter or access point

Fixed

Reset the wireless adapter

Completed

Network Diagnostics Log

File Name:

9D272371-8E8F-4220-98CD-984B2A6280FC.Repair.Admin.1.etl

 

Investigate router or access point issues

Not run

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a router or access point that has a built-in battery, press and quickly release the Reset button.

 

Refer to Windows Help and Support for more information about wireless connectivity problems

Not run

Windows cannot resolve your wireless connectivity issue.

Detection details

 

Diagnostics Information (Network Adapter)

Details about network adapter diagnosis:

 

Network adapter Wireless Network Connection driver information:

 

   Description . . . . . . . . . . : Dell Wireless 1703 802.11b/g/n (2.4GHz)

   Manufacturer  . . . . . . . . . : Atheros Communications Inc.

   Provider  . . . . . . . . . . . : Atheros Communications Inc.

   Version   . . . . . . . . . . . : 9.2.0.496

   Inf File Name . . . . . . . . . : C:\Windows\INF\oem8.inf

   Inf File Date . . . . . . . . . : Saturday, March 31, 2012  3:03:30 AM

   Section Name  . . . . . . . . . : ATHR_DEV_OS61_3119.ndi

   Hardware ID . . . . . . . . . . : pci\ven_168c&dev_0032&subsys_02091028

   Instance Status Flags . . . . . : 0x180200a

   Device Manager Status Code  . . : 0

   IfType  . . . . . . . . . . . . : 71

   Physical Media Type . . . . . . : 9

 

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

 

Information for connection being diagnosed

 Interface GUID: cce2d75d-91ee-473a-bc24-bbfa4cbe60da

 Interface name: Dell Wireless 1703 802.11b/g/n (2.4GHz)

 Interface type: Native WiFi

 

Connection incident diagnosed

 Auto Configuration ID: 1

 Connection ID: 1

 

Connection status summary

 Connection started at: 2014-08-02 08:54:10-856

 Profile match: Success

 Pre-Association: Success

 Association: Success

 Security and Authentication: Success

 

List of visible access point(s): 11 item(s) total, 11 item(s) displayed

        BSSID          BSS Type PHY   Signal(dB)     Chnl/freq    SSID

-------------------------------------------------------------------------

20-4E-7F-9E-04-D2      Infra   <unknown>     -21            7       Berhanu

28-C6-8E-8B-F9-2B      Infra   <unknown>     -80            1       conowire

16-CF-E2-D9-A1-30      Infra   <unknown>     -91            1       xfinitywifi

00-12-0E-8F-89-B3      Infra   g      -67            6       07FX10064248

00-26-B8-6E-39-C5      Infra   <unknown>     -90            6       NH78D

00-26-62-93-C0-AF      Infra   <unknown>     -93            6       EJJR5

00-24-B2-DB-49-F0      Infra   <unknown>     -92            3       netgear2012

20-AA-4B-09-6E-67      Infra   <unknown>     -86            6       My3Sons

12-CF-E2-D9-A1-30      Infra   <unknown>     -88            1       (Unnamed Network)

6C-F3-7F-6F-BE-83      Infra   <unknown>     -87            7       swise

48-F8-B3-1A-12-6B      Infra   <unknown>     -93            11      WhiteShark

 

Connection History

 

 Information for Auto Configuration ID 1

 

  List of visible networks: 11 item(s) total, 11 item(s) displayed

  BSS Type PHY Security       Signal(RSSI)   Compatible     SSID

  ------------------------------------------------------------------------------

  Infra <unknown>     Yes            100     Yes            Berhanu

  Infra <unknown>     Yes            40      Yes            conowire

  Infra <unknown>     No             12      Yes            xfinitywifi

  Infra g      Yes            66      Yes            07FX10064248

  Infra <unknown>     Yes            14      Yes            NH78D

  Infra <unknown>     Yes            8       Yes            EJJR5

  Infra <unknown>     Yes            10      Yes            netgear2012

  Infra <unknown>     Yes            28      Yes            My3Sons

  Infra <unknown>     Yes            18      Yes            (Unnamed Network)

  Infra <unknown>     Yes            18      Yes            swise

  Infra <unknown>     Yes            8       Yes            WhiteShark

 

  List of preferred networks: 3 item(s)

   Profile: Direct Tire Guest

    SSID: Direct Tire Guest

    SSID length: 17

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: !wellesley#

    SSID: !wellesley#

    SSID length: 11

    Connection mode: Infra

    Security: No

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: No

     Reason: 0x00028002

   Profile: Berhanu

    SSID: Berhanu

    SSID length: 7

    Connection mode: Infra

    Security: Yes

    Set by group policy: No

    Connect even if network is not broadcasting: No

    Connectable: Yes

 

 Information for Connection ID 1

 Connection started at: 2014-08-02 08:54:10-856

  Auto Configuration ID: 1

  Profile: Berhanu

  SSID: Berhanu

  SSID length: 7

  Connection mode: Infra

  Security: Yes

  Pre-Association and Association

   Connectivity settings provided by hardware manufacturer (IHV): No

   Security settings provided by hardware manufacturer (IHV): No

   Profile matches network requirements: Success

   Pre-association status: Success

   Association status: Success

    Last AP:  20-4e-7f-9e-04-d2

  Security and Authentication

   Configured security type: WPA2-PSK

   Configured encryption type: CCMP(AES)

   802.1X protocol: No

   Key exchange initiated: Yes

    Unicast key received: Yes

    Multicast key received: Yes

   Number of security packets received: 0

   Number of security packets sent: 0

   Security attempt status: Success

 Connectivity

   Packet statistics

    Ndis Rx: 51831

    Ndis Tx: 37256

    Unicast decrypt success: 1052

    Multicast decrypt success: 0

    Unicast decrypt failure: 0

    Multicast decrypt failure: 0

    Rx success: 1851

    Rx failure: 6844

    Tx success: 1195

    Tx failure: 2

    Tx retry: 1

    Tx multiple retry: 0

    Tx max lifetime exceeded: 0

    Tx ACK failure: 1441

   Roaming history: 1 item(s)

     Times: 2014-08-02 09:13:57-949

    Roamed from BSSID:  20-4e-7f-9e-04-d2

     Reason: 0x00000007

 

 

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

 

For complete information about this session see the wireless connectivity information event.

 

Helper Class: Auto Configuration

 Initialize status: Success

 

Information for connection being diagnosed

 Interface GUID: cce2d75d-91ee-473a-bc24-bbfa4cbe60da

 Interface name: Dell Wireless 1703 802.11b/g/n (2.4GHz)

 Interface type: Native WiFi

 

Result of diagnosis: There may be problem

 

 

 

 

 

Other Networking Configuration and Logs

File Name:

NetworkConfiguration.cab

 

Collection information

Computer Name:

JOEDELL2012

Windows Version:

6.1

Architecture:

amd64

Time:

Saturday, August 02, 2014 11:34:58 AM

Publisher details

 

Windows Network Diagnostics

Detects problems with network connectivity.

Package Version:

1.0

Publisher:

Microsoft Windows

 

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Subject: Re: Constantly need to "reset wireless network adapter"
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Yes, if one connects with an ethernet cable, then failure of the wireless
adapter does not prevent internet access.  However, I need to use this
laptop in locations where ethernet is not available.

After reviewing suggestions in other threads about the wireless adapter
needing to be reset constantly, I tried these procedures, which did not
solve the problem:  disable bluetooth, move laptop right next to the
wireless router, uninstall and reinstall the wireless adapter.  Checking
for updated driver indicates that I have the most recent one available.

Here are detailed diagnostics:

  Windows Network Diagnostics

Publisher details
<../AppData/Local/ElevatedDiagnostics/460911090/2014080215.000/ResultReport.xml#Publisher#Publisher>

*Issues found*

Problem with wireless adapter or access point
<../AppData/Local/ElevatedDiagnostics/460911090/2014080215.000/ResultReport.xml#3#3>

*Problem with wireless adapter or access point*

Fixed


    Reset the wireless adapter
*Completed*

Investigate router or access point issues
*Not run*

Refer to Windows Help and Support for more information about wireless
connectivity problems
*Not run*

Issues found

Detection details
<../AppData/Local/ElevatedDiagnostics/460911090/2014080215.000/ResultReport.xml#Detection#Detection>

5

*Problem with wireless adapter or access point*

Fixed


       *Reset the wireless adapter*

*Completed*

     Network Diagnostics Log

File Name:

9D272371-8E8F-4220-98CD-984B2A6280FC.Repair.Admin.1.etl
<../AppData/Local/ElevatedDiagnostics/460911090/2014080215.000/9D272371-8E8F-4220-98CD-984B2A6280FC.Repair.Admin.1.etl>
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RE: Constantly need to "reset wireless network adapter"

Jump to solution

This just started for me today, but far more than once or twice an hour, like every 15 minutes.  Then I have to reconnect, it troubleshoots and resets the network adapter.  What the heck Dell?  Has anyone ever addressed this?

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RE: Constantly need to "reset wireless network adapter"

Jump to solution

I have had this problem on several Dell laptops.  Spent a lot of time with Dell technical support checking the drivers, uninstalling & reinstalling the adapter, with no success.  The simple solution was that I bought a USB wireless adapter from Radio Shack for about $30.  Should not be necessary, but this solution works.

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RE: Constantly need to "reset wireless network adapter"

Jump to solution

Brand new 5548 just received from Dell.

Same problem for me - and especially every time the thing wakes up, it can't connect.

Windows Troubleshooter resets the adapter, and then it works for a while, but this is EXTREMELY ANNOYING.

Dell???

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RE: Constantly need to "reset wireless network adapter"

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I'm having the same problem since I upgraded to Windows 10. Never happened on Win 7.

It does not happen as often as other above, but it's just as annoying.

Is it the Broadcom adapter or the Netgear hub?

Any suggestions would be welcome.

5 Iridium

RE: Constantly need to "reset wireless network adapter"

Jump to solution

Two things that have helped wifi dropouts (in Win 10):

1. Go to the Wireless adaptor in Device Manager and defeat the "n" mode in Advanced Settings.

2. Change the address for the DNS server from automatic to that of an open server. The usual open address is: 208.67.222.222 primary and 208.67.220.220 secondary.

XPS M1530, Win 10 CU Pro 32-bit
Inspiron E1705, Win 10 CU Pro 32-bit
Dimension 9100, Win 10 AU Pro 32 bit
Inspiron 660, Win 10 CU 64 bit
Inspiron 3668, Win 10 CU 64 bit
Asus T100 Tablet, Windows 10 CU 32 bit

View solution in original post

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1 Copper

RE: Constantly need to "reset wireless network adapter"

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what is the "n" mode?

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