You may try disabling the firewall temporarily to see if that is blocking the network connection.
You may also try performing a System Restore to take the system back to time when it was working fine. You can find the steps on the link below:
http://bit.ly/TLZ9mS
You may try using the system in Safe Mode with Networking and check if the system works fine there. Steps to boot the system in Safe Mode with Networking in Windows 8 are listed on the link below:
http://bit.ly/XDksay
If the system works fine in Safe Mode with Networking, the issue should be related to Windows corruption. It would be better to Refresh the system than to reinstall the Windows. Steps to Refresh Windows 8 PC are also available on the link listed for System Restore.
Note: Make sure that you backup the important data before you refresh the system.
DELL-Gaurav Sh1
164 Posts
0
February 8th, 2013 13:00
Hi Emerald18,
You may try disabling the firewall temporarily to see if that is blocking the network connection.
You may also try performing a System Restore to take the system back to time when it was working fine. You can find the steps on the link below:
http://bit.ly/TLZ9mS
You may try using the system in Safe Mode with Networking and check if the system works fine there. Steps to boot the system in Safe Mode with Networking in Windows 8 are listed on the link below:
Emerald18
2 Posts
0
February 9th, 2013 07:00
Thanks for your suggestions. Dell Support told me to reinstall Windows 8 from Dell Recovery and now it is working.