Dell XPS 14 wifi disconnecting automatically

Hi rash3185,

Appreciate your technical expertise. I request you to perform one last step that is to try another network. If the connection disconnects automatically even in another network, run diagnostics on the wireless card. Please click on the below link:

http://dell.to/18jhlEt

Under ‘Hardware’ from the listed components under ‘Diagnostic Selector’ select ‘Network card’ and then click on ‘Run Diagnostics’. Follow on screen instruction to run the test and reply to this post with the status to assist you further.

Hi,

Here are the test results:

Network Card

Intel(R) Centrino(R) Advanced-N 6200 AGN

Signal Strength Test

  Completed

Network Card

Intel(R) Centrino(R) Advanced-N 6200 AGN

PCI Express Status Test

  Passed

Network Card

Realtek PCIe GBE Family Controller

Network Cable Test

  No Cable

Network Card

Realtek PCIe GBE Family Controller

Network Link Test

  No Cable

Network Card

Realtek PCIe GBE Family Controller

Local Network Communication Test

  No Cable

Network Card

Realtek PCIe GBE Family Controller

Internet Communication Test

  No Cable

Network Card

Realtek PCIe GBE Family Controller

Data Transfer Verification Test

  No Cable

Network Card

Realtek PCIe GBE Family Controller

PCI Express Status Test

  Passed

Network Card

Intel(R) Centrino(R) Advanced-N 6200 AGN

Wireless Connectivity Test

  Passed

Network Card

Intel(R) Centrino(R) Advanced-N 6200 AGN

Wireless Signal Strength Test

  Passed

Network Card

Intel(R) Centrino(R) Advanced-N 6200 AGN

Network Link Test

  Passed

Network Card

Intel(R) Centrino(R) Advanced-N 6200 AGN

TCP/IP Internal Loopback Test

  Passed

Network Card

Intel(R) Centrino(R) Advanced-N 6200 AGN

Local Network Communication Test

  Passed

Network Card

Intel(R) Centrino(R) Advanced-N 6200 AGN

Internet Communication Test

  Passed

Network Card

Intel(R) Centrino(R) Advanced-N 6200 AGN

Data Transfer Verification Test

  Passed

Network Card

Realtek PCIe GBE Family Controller

TCP/IP Internal Loopback Test

  Passed

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Recommended Maintenance

Please follow the recommended maintenance suggestions below to keep your system running efficiently. A list of completed diagnostics appears below. This list will be saved and can be accessed from the Online Diagnostic Home Page.

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NetworkCard

The device has been tested is operating normally. In many cases, you can resolve the problem by correcting software issues. 

• Consider running a network speed test to make sure that the issue doesn't lie with your carrier. Many ISPs provide them as a free service.
• If you have the software, consider scanning for viruses and malware.
• For tips on repairing common wireless issues, consider reviewing this article from Dell’s Knowledge Base forresolving wireless networking issues.
• For tips on configuring and repairing common wired issues, consider reviewing this article from Dell’s Knowledge Base for resolving wired internet connection issues.
• In some cases, a corrupted or outdated driver may cause the issue. Reinstall networking drivers from Dell
• Windows 7 & 8 customers can easily check network settings with [Network and Sharing Center].

The network device has been tested and is operating normally. In many cases, problems can be resolved by correcting software issues.

• Try [Disk Cleanup] to delete temporary files.
• Try deleting browsing history. Browser toolbars and plug-ins can significantly affect performance. Consider disabling unneeded plug-ins
• Consider running a network speed test. Many ISPs provide them as a free service.
• If you have the software, consider scanning for viruses and malware.
• Consider reviewing this article from Dell’s Knowledge Base for additional tips on repairing common wireless issues,
• If the previous steps did not improve performance, reinstall networking drivers from Dell’s Drivers and Downloads
• Windows 7 & 8 customers can easily check network settings with [Network and Sharing Center].

 

 

NetworkCard-NetworkCard

Please let me know if you need any other details.

Thanks

Hi rash3185,

Thank you for the update. Please right click on the Wireless card in the Device Manager and select Properties.

1. Next click on ‘Advanced tab’.
2. Change Roaming Aggressiveness to maximum.
3. Change the wireless channels in the ‘advanced card properties’  to 11 or 6.