Dynamic IP address and Roadrunner Cable Modem

OK, I've done the release/renew thing in the command box.  Still no ip address -- says my RPC server is unavailable.

Anyone done this before?  Seems common, but new to me.

Thanks again,

Clara

Try downloading and running winsockfix for Windows XP from the Here and if that doesn't work try lspfix from Here.  Note also that any time you change the device connected to a cable modem, you need to do a complete reset.  Power down the modem and computer, power up the modem, wait 5 minutes, then power up the computer.

Steve

Go to Start > Run and type services.msc then click OK.  Find the Remote Procedure Call on the list of services, then double click on it.  Make sure it is set to automatically start, then reboot the computer.  Go back into services.msc and see if it is now starting when you start your computer.

Steve

OK, did that.  The DHCP was 'stopped'.  When I tried to 'start' it I got:

Could not start the DHCP Client service on local computer.
Error 1068: The dependency service or group failed to start.

Thanks again, in advance, for everybody's help,

Clara

Have you recently uninstalled Norton Antivirus?  If so, the uninstall of some Norton Products leave entries in the registry which prevent the DHCP client from starting.  If you did uninstall a Norton product, I'll try to find the information that will allow you to edit the registry and correct the problem.

Steve

If that's the problem, the fix involves editing the registry.  See the following and look specifically under the heading - "Windows XP Fix: Editing the Registry".

http://www.bl.com/moshe/text/quiddities/norton_errors.html

Steve

Steve, I followed the steps under 'Windows XP Fix: Edit Registry'.  I didn't have the offending file under the 'Depend On Service' menu.  I had the following: Tcpip  Afd  NetBT

I'll read thru this whole document -- maybe there's something else there that will fix this.  In the meantime, any other ideas?

Many thanks,

Clara

The problem must be something similar, i.e. the DHCP client service is not starting because something it depends on is either not present or not starting.   What we need to do to find out what is causing the problem is to look in the event viewer.  To do this, go to Start > Control Panel > Performance and Maintenance > Administrative Tools> Event Viewer.  Then select System in the left hand pane, and look throough events in the right hand pane.  Look for events with the Source = Service Control Manager.  Read through these events and look for something that says: The DHCP Client service depnds on the following nonexistent service: xxxxxx.  If you can find that, report back what the xxxxxx is.

Steve

Steve, I did what you said.  I didn't find anything like you described...my screen listed these categories:

Type, Date, Time, Source, Category, Event, User, Computer

I didn't see Dhcp listed anywhere, though I found a zillion occurrences for Service Control Manager.

So I did a 'find' on Dhcp and found 30 records (tho the letters Dhcp weren't apparent, I guess it's in the record somewhere?).  All 30 records were recent -- since Dec 13, 2004.  All were the same:

Error, date, time, Service Control Manager, None, 7001, user, computer

Where is this group of records can I find a listing of the dependencies?  Did I miss something obvious?

Thanks,

Clara

You have to double click on one of the Service Control Manager listings and read the description.  You can then use the arrow in the Event box to scroll up and down through all of the events until you find one that has a description similar to what we are looking for.  There should be at least one of these for every time you turn on the computer and it attempts to get an IP address.

Steve

Duh.  Ok.  I got this: