johnley
1 Copper

Inspiron 14Z (N411z) the wireless adapter seems not working, i have receive no wireless option??

pls help!!! i have a yellow question mark on in front of the network controller in the device manager..

how to fix it, i have downloaded all the software on the dell site, and none of them do it..

 

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Moderator
Moderator

Re: Inspiron 14Z (N411z) the wireless adapter seems not working, i have receive no wireless option??

johnley,

 

Try reading...

Software Updates Causes Wireless Connectivity Issue Or Unable to Connect to Internet

If the article does not help solve the problem, Can you run Finding System Information REMOVE YOUR PRODUCT ID, if using XP, run an ipconfig /all log and post it back here.

Also include the virus program and firewall you're using.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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johnley
1 Copper

Re: Inspiron 14Z (N411z) the wireless adapter seems not working, i have receive no wireless option??

Host Name:                 TEST-PC

OS Name:                   Microsoft Windows 7 Home Premium

OS Version:                6.1.7601 Service Pack 1 Build 7601

OS Manufacturer:           Microsoft Corporation

OS Configuration:          Standalone Workstation

OS Build Type:             Multiprocessor Free

Registered Owner:          TEST

Registered Organization:  

Product ID:              

Original Install Date:     8/31/2012, 1:54:32 PM

System Boot Time:          9/3/2012, 10:22:57 AM

System Manufacturer:       Dell Inc.        

System Model:              Dell System Inspiron N411Z

System Type:               X86-based PC

Processor(s):              1 Processor(s) Installed.

                          [01]: x64 Family 6 Model 42 Stepping 7 GenuineIntel ~2300 Mhz

BIOS Version:              Dell Inc.          A02, 10/19/2011

Windows Directory:         C:\Windows

System Directory:          C:\Windows\system32

Boot Device:               \Device\HarddiskVolume3

System Locale:             en-us;English (United States)

Input Locale:              en-us;English (United States)

Time Zone:                 (UTC-08:00) Pacific Time (US & Canada)

Total Physical Memory:     3,473 MB

Available Physical Memory: 2,391 MB

Virtual Memory: Max Size:  6,944 MB

Virtual Memory: Available: 5,603 MB

Virtual Memory: In Use:    1,341 MB

Page File Location(s):     C:\pagefile.sys

Domain:                    WORKGROUP

Logon Server:              \\TEST-PC

Hotfix(s):                 89 Hotfix(s) Installed.

                          [01]: 982861

                          [02]: KB971033

                          [03]: KB2305420

                          [04]: KB2393802

                          [05]: KB2425227

                          [06]: KB2479943

                          [07]: KB2484033

                          [08]: KB2488113

                          [09]: KB2491683

                          [10]: KB2492386

                          [11]: KB2502285

                          [12]: KB2503665

                          [13]: KB2505438

                          [14]: KB2506212

                          [15]: KB2506928

                          [16]: KB2507618

                          [17]: KB2509553

                          [18]: KB2510531

                          [19]: KB2511250

                          [20]: KB2511455

                          [21]: KB2515325

                          [22]: KB2522422

                          [23]: KB2529073

                          [24]: KB2532531

                          [25]: KB2533552

                          [26]: KB2536275

                          [27]: KB2536276

                          [28]: KB2541014

                          [29]: KB2544893

                          [30]: KB2545698

                          [31]: KB2547666

                          [32]: KB2552343

                          [33]: KB2560656

                          [34]: KB2563227

                          [35]: KB2564958

                          [36]: KB2567680

                          [37]: KB2570947

                          [38]: KB2579686

                          [39]: KB2584146

                          [40]: KB2585542

                          [41]: KB2604115

                          [42]: KB2618451

                          [43]: KB2619339

                          [44]: KB2620704

                          [45]: KB2620712

                          [46]: KB2621440

                          [47]: KB2631813

                          [48]: KB2633171

                          [49]: KB2633952

                          [50]: KB2640148

                          [51]: KB2644615

                          [52]: KB2647753

                          [53]: KB2653956

                          [54]: KB2654428

                          [55]: KB2655992

                          [56]: KB2656356

                          [57]: KB2656373

                          [58]: KB2656411

                          [59]: KB2658846

                          [60]: KB2659262

                          [61]: KB2660075

                          [62]: KB2660649

                          [63]: KB2667402

                          [64]: KB2676562

                          [65]: KB2677070

                          [66]: KB2679255

                          [67]: KB2685939

                          [68]: KB2686831

                          [69]: KB2688338

                          [70]: KB2690533

                          [71]: KB2691442

                          [72]: KB2695962

                          [73]: KB2698365

                          [74]: KB2699779

                          [75]: KB2705219

                          [76]: KB2709630

                          [77]: KB2709981

                          [78]: KB2712808

                          [79]: KB2718704

                          [80]: KB2719985

                          [81]: KB2722913

                          [82]: KB2729094

                          [83]: KB2731847

                          [84]: KB2732487

                          [85]: KB2732500

                          [86]: KB958488

                          [87]: KB976902

                          [88]: KB976932

                          [89]: KB982018

Network Card(s):           2 NIC(s) Installed.

                          [01]: Bluetooth Device (Personal Area Network)

                                Connection Name: Bluetooth Network Connection

                                Status:          Media disconnected

                          [02]: Atheros AR8152/8158 PCI-E Fast Ethernet Controller (NDIS 6.20)

                                Connection Name: Local Area Connection

                                DHCP Enabled:    Yes

                                DHCP Server:     192.168.1.1

                                IP address(es)

                                [01]: 192.168.1.128

                                [02]: fe80::29c4:7754:cc28:f0d9

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Moderator
Moderator

Re: Inspiron 14Z (N411z) the wireless adapter seems not working, i have receive no wireless option??

johnley,

 

Did you recently install the operating system? I don't see any Windows 7 32-bit drivers listed.

 

When you reinstalled the operating system, did you install the Desktop/Notebook system software and the chipset drivers first? If not, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

Start with the Desktop/Notebook system software and the chipset drivers and follow the list.

 

 

Rick

 

 

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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johnley
1 Copper

Re: Inspiron 14Z (N411z) the wireless adapter seems not working, i have receive no wireless option??

i installed the "Dell_System-Software_A03_R282538.exe " and it says, "This installation package is not supported by this processor type. Contact your product vendor."

thanks,

john

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Moderator
Moderator

Re: Inspiron 14Z (N411z) the wireless adapter seems not working, i have receive no wireless option??

John,

 

Then Restoring Your Computer´s Software to the Factory Settings

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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