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July 1st, 2010 07:00

Intel Wifi 5100 AGN - Windows cannot find any networks

Hi,

I'm having real problems with my wireless connection and am starting to tear my hair out in frustration.

Here is the problem: I cannot detect or find any wirless networks to connect to when previously all was fine.

Firstly I know my (and other) wireless networks are active and available as I can connect via my iphone/work laptop with no issues. Nothing has changed on my router settings and my connection was previously working fine a couple of weeks ago.

At some point recently I could no longer even search and detect wireless networks, even though the wireless adaptor card seems to be active and turned on. Bit of background, my laptop is a Dell Studio 1555, running Vista64 (SP2), Intel Wifi 5100 AGN network adaptor, Kasperky AV.

When I check the network adaptor in Device manager, it shows as beign installed correctly (no yellow exclamations), the driver is the latest version from Intel downloaded from their website. There are no conflicts showing. When I view the wireless properties of the card it appears to be active but shows that IPv4 and IPv6 connectivity are not connected.

The card is activated by pressing F5 key on the keyboard, there is no hidden switch on the side that has been knocked off. When pressing this is shows up as activiting both the wirelss connection and bluetooth radio. Strangely enough bluetooth transmission is still functioning ok as have tested to my mobile.

I have tried all sorts to fix this as below:

- Unistalled and re-installed drivers for Wifi adaptor (Both the official Dell ones and Intel ones)

- Unistalled the device and reinstalled following scan for hardware changes

- Installed all latest Dell system patches/drivers to ensure everything up to date

- Performed full Windows update

- Disabled Kasperky Firewall (heard this might affect it)

- Rolled back all the windows updates back to when I knew it was last working

- Uninstalled any new programs back to the date I knew it was last working

- Enabled/disabled the adaptor in device manager

- Tried windows repair to fix the adaptor

- Checked all the settings within the adaptor - have altered various settings with no joy, now back to default.

- Disabled/Enabled Bluetooth Radio

- System Restore back to when it was last working

 

I have searched a lot forums trying various suggestions and cannot fix this, would appreciate some real techie help. I would have thought it was some kind of hardware issue but its seems the adaptor is installed and powered up according to windows. I have removed any programs that I could think was having a conflict issue but am totally confused as this was working fine previously.

My only option now is to re-install windows which I am loathe to do. I did this about 3 months ago and it has taken me ages to re-install my apps and get my configuration just right, any help would be appreciated.

 

11 Legend

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July 1st, 2010 07:00

 MeMateBigDave,

 

Let's try something simple, first. Put your laptop next to the router and see if it can find the network. If it does, it's possible the antenna wire is loose of came off.

 

Also try reading...

 

http://support.kaspersky.com/kis7/firewall?qid=208279457

 

I have a 5100 in my Dell Studio 1737 Vista Home Premium 64-bit and I also have Windows 7 Home Premium 64-bit on another partition. I used the drivers from...

 

Intel® Driver Update Utility for Intel® wireless adapters

 

Did you install the system yourself. If so, did you install the drivers in order?

 

How to Install Drivers in Microsoft® Windows® on Dell Systems

 

If you are considering to reinstall the operating system again, the easiest method is...

 

Restoring Your Computer´s Software to the Factory Settings and if that doesn't work, the more lenghty method is...

 

How To Restore or Reinstall Microsoft® Windows® on a Dell™ Computer

 

 

Rick

July 1st, 2010 15:00

Hi Rick,

Ok I've tried being very close to the router and still no signal at all. I have read the Kasperky page and been through the Firewall (and other) settings and cannot find anything that would suggest the connection is being blocked. The Wifi card and previous connection to my network is still registered and denoted as a trust network with the same setting as my LAN card (which incidently works fine).

I have installed the drivers from the Intel link provided already so believe I have the latest version.

When I did the rebuild it was a manual OS installation, however the order I installed the drivers was a little random and not as per the guidance shown. I can only think to try this as my next approach after unistalling the updates.

Failing this is it looking like another manual OS installation. I cannot restore to the factory image as this partition was corrupted when I lost my PC orignally (thanks to Bitdefender update corrupting the MBR and boot sectors).

Would appreciate any other suggestions in the meatime while I roll back and re-install the Dell drivers.

11 Legend

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30.3K Posts

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106.6K Points

July 1st, 2010 17:00

 MeMateBigDave,

 

You must install the notebook/desktop utility first, then the chipset drivers. If you don't install them first, the rest of the drivers will fail to install.

 

Start with installing the notebook/desktop utility and the chipset drivers, then install the rest of the drivers, order not as crucial after the first two are installed.

 

 

Rick

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