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July 30th, 2013 09:00

No internet/ Wireless is connected

I saw the other posts about making sure the wireless is turned on and it appears to be. I still have no internet. I can use my wireless card, but can't connect to the internet without it. Without the wireless card, it even says I am connected with no internet access. Thanks for your help. 

1.5K Posts

July 30th, 2013 11:00

Hi Angie Blaisdell,

Please share the system model and the operating system installed. Please paste a screenshot of ‘Device Manager’ with ‘Network Adapters’ expended. You may follow the steps below:

  • Press ‘Windows’ key + R on ‘Desktop’ screen.
  • Type ‘devmgmt.msc’ in run box and press ‘Enter’.
  • Click > sign next to ‘Network adapters’.

Keep me posted with the information. I will be glad to assist further.

9 Legend

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30.3K Posts

July 30th, 2013 11:00

Angie Blaisdell,

 

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER, if using XP, run an ipconfig /all log and post it back here.

 

What virus program and firewall are you using?

 

 

Rick

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