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mmccauley71

updated

23 years ago

0

13583

January 19th, 2004 16:00

Support tuner has encountered a network error

We have a Dell Dimension 4100 running Windows ME that used to be directly connected to cable internet as a stand-alone PC.  We recently bought a Dell Dimension 2400 running Windows XP and a Linksys BEFSR41 router with the intention of creating a home network with both PCs.

I had both PCs up and running the internet for a couple of days although I hadn't figured out how to view/share the files/folders between the 2 machines.  I now can view the 4100 ME PC from the XP PC so I think the network is set up.  The 2400 XP PC works fine.

After a couple of days, however, the 4100 ME PC crashed and was unable to reboot.  I received the blue screen of death with only devldr16 and statemgr running in Task Manager.  I ended up using the scanreg /restore command from a DOS prompt and had to restore to a 6/2003 recovery date because my machine inadvertantly stopped setting system restore points.  The 4100 ME PC now boots up but I can't connect to the internet at all and receive the following network error message "The support tuner has encountered a network error. Check the state of the network and try again."  How do I resolve this error?  I've tried selecting Internet Connection Sharing within Communications and every time I reboot it's unselected and I receive the same network error message.