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Kay Hill
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Verizon Wireless M-fi 2200

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I'm unable to keep my wireless printer connected -  think it has something to do with not having a static IP address.  Not exactly sure what that means or what can be done, but it's extremely frustrating when I want to print something to have the printer be offline.  Not only is it offline, but I can't get it to connect.  I've tried to disconnect/reconnect the internet connection - sometimes that works, sometimes it doesn't.  I've tried rebooting computer - sometimes that works, sometimes not.  I know absolutely nothing about IP addresses, but I do occasionally get a popup that a "conflict in IP address has been detected" (or words to that effect).  If anyone wants to try to help me with this, please know that I'm 70, and if there are 10 steps involved, you need to start with #1 and not assume that "any idiot should know the first 3 or 4 steps".  I say this because that has been my problem in the past with forums when I've sought help.  Ports?  no clue.  Incoming/outgoing info - no clue.  ETC.  Basic computer info that I DO know:

 

Win 7 Home Premium 64 bit 

IE10

Inspiron N5010

 

Printer is HP 2710 Photosmart

 

This may or may not be relevant.  I live in a rural area; however, my signal strength almost always shows to be "excellent".  If anyone is willing to tackle this, I'd be so grateful.  Thank you.

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Kay Hill
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RE: Verizon Wireless M-fi 2200

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Hi Rick:  I don't know if I still need assistance or not.  Coincidentally (?) I got a HP update notice this morning and have downloaded a program they recommended for the IP address conflict.  A few days ago, I ended up with two HP 2700 in my devices/printers. When one of them wouldn't work, the other one would.  So, I do have access to the printer.  All I have to do is click to see which one shows as "ready".  I know that isn't the ideal solution, but "works for me".....and i'm so tired of dealing with computer problems.  If it's not IP addresses, it's Live Mail or Yahoo.  I'm going to consider it as solved ad extend my sincere thanks again for your help. K

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Moderator
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Re: Verizon Wireless M-fi 2200

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Kay Hill,

 

I am willing to help, but the forums will be down from August 21st to the 23rd for upgrades.

 

Wake the printer and see if it's online. Hopefully it has a WiFi light. If it shows connected...

 

Copy the text between the lines.

 

==========================

ipconfig /all > "%userprofile%\Desktop\ipinfo.txt"
arp -a >> "%userprofile%\Desktop\ipinfo.txt"
notepad "%userprofile%\Desktop\ipinfo.txt"

==========================

Open Notepad

Paste the words between the lines and save as ipinfo.cmd

 

Right click on ipinfo.cmd, left click run as administrator.

 

Scroll down near the bottom and you should see a list of ip addresses.

 

Example:

Interface: 192.168.1.103 --- 0xf
  Internet Address      Physical Address      Type
  192.168.1.1           00-1d-7e-f8-d1     dynamic  
  192.168.1.102         c0-cb-38-1c-c5     dynamic  
  192.168.1.106         00-16-6f-98-35     dynamic  
  192.168.1.145         00-20-00-72-9b     dynamic  
  192.168.1.255         ff-ff-ff-ff-ff     static

 

The top number is usually the default gateway, used to log in to the router.

The bottom number might be the top of the range of IP Addresses you're allowed.

The numbers in the middle are Ip addresses for computers and your printer.

 

Open Internet Explorer and type the ip address in the address bar and hit enter. Try each one until you find the printer. When you find the printer, you'll see the printers configuration page. You should be able to find a setting there to give the printer a static ip address.

 

On all computers, try these tweaks...

Start, control panel, device manager.

Go to the USB Controller section and click the + sign.

Go to each USB Root Hub and right click on it, left click properties, left click power management. Uncheck the box, allow computer to turn off this device to save power.

Restart your computer.

--------------------------------------

Start, control panel, device manager. Click on Network and then right click on your wireless adapter, left click properties, power management. Uncheck the box, allow computer to turn off this device to save power.

 

 

Rick

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What is a Dell Service Tag and how do I locate it? 

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Kay Hill
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Re: Verizon Wireless M-fi 2200

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Rick, thank you.  I found the printer IP.  The site asked for my Wi-Fi passphrase which I entered (twice to make sure it matched).  Then it said something about losing connection between printer & browser if I clicked 'finish" and going to printer menu for IP, etc.  I knew I would not be able to do what they were saying correctly, so I cancelled..  BTW, I have 7 IP addresses - does that seem like a lot?  And can you give me any help to do the other correctly?  I'm beginning to think I should just quit trying to use this wireless printer and go back to the USB!  I do very much appreciate your help.  k

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Re: Verizon Wireless M-fi 2200

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Kay Hill,

 

The site asked for my Wi-Fi passphrase which I entered (twice to make sure it matched).

That sounds like you logged in to your wireless router.

 

Here are instructions I found to the printer I own and how to set the IP Address.

 

Setting static IP Address for the Dell V715w Printer

 

The screenshots should be helpful.

 

 

Rick

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Kay Hill
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Re: Verizon Wireless M-fi 2200

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I just tried to access the page that had the printer IP address.  It was for the printer because it was a HP site. I was going to "snip" it and send to you, but  now my computer "cannot display the page".  What's up with that?  I'll try the link you sent in your most recent email.  Thanks.

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Re: Verizon Wireless M-fi 2200

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Kay Hill,

 

Emails go to a no reply email address.

 

Make sure the printer is turned on, then try access again.

 

Hit Ctrl and PrntScr

 

This should save the page to your clipboard. Then open paint and paste it there. Save the image.

 

Then click on the little landscape icon and upload the picture there.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Kay Hill
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Re: Verizon Wireless M-fi 2200

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I'm really sorry, but I'm just so frustrated that I can't even type!  If there's the slightest "glitch" when I try to do something, it throws me completely into a dither.  

just tried to access the page that had the printer IP address.  It was for the printer because it was a HP site. I was going to "snip" it and send to you, but  now my computer "cannot display the page".  What's up with that?  I'll try the link you sent in your most recent email.  Thanks.

I guess I'll just have to take it to a computer tech and pay to have this done.  I appreciate everyone's attempt at helping, but I would have no idea what I want to set the IP address as.  thanks, all.

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Re: Verizon Wireless M-fi 2200

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Kay Hill,

 

The top number

192.168.1.1 (default gateway)

 

bottom number

192.168.1.150

 

Make the ip address near the high number, like 192.168.1.145

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Kay Hill
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Re: Verizon Wireless M-fi 2200

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I've got emails, notepad notes, forum discussions everywhere & no longer even know what I was trying to do first.  I've never used paint, and the last thing I need to try to do right now is learn something else new!  If you wouldn't mind, can we just hold off on this for a few days (maybe after the maintenance period), then try again?  Could you be nice enough to put me on your "to do" list?  Maybe by then I'll have calmed down & not be so stressed. Many thanks.  k

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Kay Hill
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Re: Verizon Wireless M-fi 2200

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I've got emails, notepad notes, forum discussions everywhere & no longer even know what I was trying to do first.  I've never used paint, and the last thing I need to try to do right now is learn something else new!  If you wouldn't mind, can we just hold off on this for a few days (maybe after the maintenance period), then try again?  Could you be nice enough to put me on your "to do" list?  Maybe by then I'll have calmed down & not be so stressed. Many thanks.  k

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