Wireless card upgrade: Bluetooth not working

Question

I have two Studio One 19 1909 desktops that were new in 2009. Dell does not support them for Windows 10. Up to recently, they worked well on Windows 10. After a Windows update in April the wireless network cards stopped working. It appears Windows does not support them now. So I have upgraded to Intel AC-7260 HMWG.R network cards in both computers. Wi-Fi worked on restarting the computers. But not Bluetooth, which is on the new cards. The original cards, Dell 1397 WLAN mini, did not offer Bluetooth. Should Bluetooth work? Is there another card I should have used?

Brad L (retired) · Answer

Hi NZGraham,

This is a bit outside of scope, however on your systems do you know if the BT radio is showing up in Device Manager?

And when you installed the adapters did you install the drivers provided from Intel?

Best regards,

Brad

NZGraham · Answer

Thanks for your reply Brad.

BT is not showing in Device Manager. The BT troubleshooter in Windows cannot find it.

Windows installed its own driver at first (and Wi-Fi worked). Since then I have installed the latest drivers from Intel, including the BT driver (dated 4 May) . I have set Windows' Bluetooth Support Service to Automatic Start and it is Running.

Brad L (retired) · Answer

Thanks for the updates, I wanted to make sure I was following correctly... since installing the Intel Drivers is BT now working? Or was this just the Service that is running? Best regards, Brad

NZGraham · Answer

No, just the service is running. Windows says there is no BT device. I have the latest update of Windows installed too.

Brad L (retired) · Answer

Thanks for the update, let me see if there is anything else we can try.  Best regards, Brad

Networking, Internet, & Bluetooth

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