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XPS 15-7590, Bluetooth speakers not working?
Recently purchased a 15" XPS 15-7590. Despite managing to pair and connect the Bluetooth speakers, there is still no sound. Also the Bluetooth speakers do not appear in the sound output drop down. Hope someone can help?
DELL-Chris M
Community Manager
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November 27th, 2019 10:00
* What specific Bluetooth speakers model?
* Unpair the Bluetooth speakers
* Connect standard headphones to the XPS 15-7590 left side Headset out port. Then play MP3 or YouTube music. Do you get audio into the headphones? I am trying to establish if the onboard ALC3266-CG with Waves MaxxAudio Pro is functional
Andrew_2308
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November 27th, 2019 11:00
DELL-Chris M
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November 27th, 2019 11:00
Bluetooth speakers are unbranded but previously worked on iMac. Now disconnected as instructed. Headphones plugged in, but still no sound.
Andrew_2308
Correction, headphone speakers are working!
Andrew_2308
* When did you last have working sound out of that left side Headset out port?* Open the Device Manager
* Expand Audio inputs and outputs, Bluetooth, and Sound, video and game controllers
* Take a snapshot like I did below using the Windows 10 Snipping Tool
DELL-Chris M
Community Manager
Community Manager
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54.9K Posts
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November 27th, 2019 12:00
"Samsung Galaxy S7 Hands-Free HF Audio" ?
Is that another Bluetooth device? If yes, unpair it. Then restart the Laptop. Then pair the unbranded Bluetooth speakers. Then choose them from the sound output drop down list. Make sure their volume is up.
Andrew_2308
7 Posts
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November 27th, 2019 14:00
Done, but cube speakers not appearing on sound output dropdown?????
Andrew_2308
7 Posts
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November 28th, 2019 09:00
Still not working. Any suggestions?
DELL-Cares
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November 28th, 2019 10:00
Let's check if it's listed.
Right click on Sound icon.
Select Sounds
Select Playback and let me know if you see the cube speakers.
-Supriya
Andrew_2308
7 Posts
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November 28th, 2019 10:00
Paired with cube speaker and iPad mini, both connected but do not appear in sound output dropdown????
DELL-Cares
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November 28th, 2019 10:00
Hi,
Apart from the cube speakers, do you have any other bluetooth speaker to check the functionality of the bluetooth card?
-Supriya
Andrew_2308
7 Posts
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November 28th, 2019 11:00
Yes, speakers in the list but appear disconnected. But paired and connected in the Bluetooth window. However does NOT appear in the SoundOutput dropdown???
DELL-Cares
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November 28th, 2019 12:00
Hi,
I have replied to you via a Private note.
DELL-Cares
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November 28th, 2019 13:00
Hi,
Everything appears to be installed correctly on the Dell side. The Device Manager looked correct and at one point the speakers were paired, but still no sound. Do you have ANY other bluetooth device to pair with our Laptop to check the Laptop bluetooth functionality? Check the speaker box for the manufacturer. We need to find their support page and documentation.
Andrew_2308
7 Posts
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November 28th, 2019 13:00
Email sent as requested to SOS@dell.com. Would appreciate a resolution asap. Thank you