Keilan
1 Copper

XPS M1330 can't find network adapter after reinstalling Windows Vista

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Hello everyone,

I am passing my computer on to a family member and wanted to give them a fresh install, so I used the Windows Vista (32-bit SP1) disc that came with the laptop and reinstalled Vista on the computer. Everything worked fine until I wanted to connect to the internet, then Windows said that there were no networks available. When I selected "Why can't windows find any networks" it said that "This computer does not have a wireless network adapter installed and configured". I put in the Dell Driver's and Utilities CD that came with the computer and installed the drivers that seemed related to networks or communications, but the problem persists. I'm assuming it is some sort of driver issue (as the computer was using wireless internet before the reformat (just hours ago) and so the device itself seems to be working.

I would greatly appreciate any help with getting this running. 🙂

Thanks!

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Re: XPS M1330 can't find network adapter after reinstalling Windows Vista

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Hi Chris,

Please share the system model and the operating system installed on your computer?

If you are facing issues with the wireless, you may follow the steps below to check if the drivers are listed as installed in Device Manager :

  • Press 'Windows' + 'R' button on keyboard.
  • Type 'devmgmt.msc' in the Run box without the quotes.
  • In the Device Manager window, expand Network Adapters and check if your wireless card is listed there.

If the wireless driver is not present in the system and appears as Network Controller under Other Devices with a yellow question mark, you may download the drivers from the link :  http://dell.to/QjjZDA -> Enter the service tag of your system -> Select the operating system -> Expand the Network category to download/install the wireless drivers

Hope this helps. Please reply with the findings.

Thanks & Regards,
Sundeep B
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA;India For helpful Dell Support Videos, you may click Here.

13 Replies

Re: XPS M1330 can't find network adapter after reinstalling Windows Vista

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Hi Keilan,

I suggest you to download the latest drivers for the Wireless Network Adapter by entering the Service Tag in the following link and click Submit:
http://dell.to/QjjZDA

Select the appropriate Operating System and download the wireless adapter driver listed in the “Network” section. Also, install the drivers in the same order as provided in the following link:
http://dell.to/KKYTyt

Please let me know if you need further assistance.

Thanks and Regards,
Rajath N
Dell Social Media and Community Professional
Order Status : http://dell.to/1fgKSTr
Download Drivers : http://dell.to/1hcxG98

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Keilan
1 Copper

Re: XPS M1330 can't find network adapter after reinstalling Windows Vista

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Hello Rajath,

Thank you for the help, unfortunately I have already tried that. In case they are important, I followed the order with the following exceptions:

1. I didn't install the "Desktop System Software (DSS) or Notebook System Software (NSS)" because there is no "System Utilities" category on the driver page.

2. I skipped step 8 because I don't have a Dell Latitude laptop.

3. I skipped both step 9 and 11 because I didn't see the appropriate downloads on the driver page.

Going through the list with those exceptions failed to resolve the issue, although the drivers are installing correctly (for example, the scroll area on my touch pad now works, and it didn't before following those instructions). In the device manager the wireless network adapter is not even listed at present*, and the switch on the side does nothing (that is, the blue "WiFi" light does not come on).

*More details on device manager:

-Under network adapter, only "Broadcom Netlink Fast Ethernet" is listed

-Under other devices, it lists "Network Controller" with a warning sign next to it. Right clicking on it prompts you to reinstall the drivers, which then gives a message saying the device cannot be installed.

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Re: XPS M1330 can't find network adapter after reinstalling Windows Vista

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Keilan,

 

Dell Notebook System Software, Chipset drivers and follow the list. The combination of the Dell Notebook system software and the chipset drivers know what is attached to your system. If these are not installed first, the rest of the drivers will fail to install. How to Download and Install Drivers in the Correct Order

 

If you need further assistance, please reply back and  will be glad to help.

 

 

Rick

 

 

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Keilan
1 Copper

Re: XPS M1330 can't find network adapter after reinstalling Windows Vista

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Thanks for your help Rick. I downloaded the Dell Notebook System Software from your link and when I clicked on the resulting executable, I got an error message saying "This installation package is not supported by this processor type. Please contact your product vendor."

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Re: XPS M1330 can't find network adapter after reinstalling Windows Vista

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Keilan,

 

Dell Notebook System Software should install, even if it's in the Compatibility mode

 

Since this is not installing, should have a solution or be able to find out why.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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Keilan
1 Copper

Re: XPS M1330 can't find network adapter after reinstalling Windows Vista

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Thanks again Rick, I appreciate your help so far.

I tried formatting again and actually was able to get the System Software by installing it off my Dell drivers disc, and from there I installed all the recommended drivers on the disc following the order given, and unfortunately the problem still persists.

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Re: XPS M1330 can't find network adapter after reinstalling Windows Vista

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Keilan,

 

Can you run Finding System Information REMOVE YOUR PRODUCT ID and REGISTERED OWNER, if using XP, run an ipconfig /all log and post it back here.

 

 

Rick

#DellRockstar

What is a Dell Service Tag and how do I locate it? 

Original poster, If you have solved your problem, can you please mark the correct thread(s) with your solution. Thanks 

Welcome to Dell Community!

#DellWorld 2012

#DellWorld 2015

#DellEMCWorld 2016

#MicrosoftMVP - Windows Expert-Consumer April 1, 2012 to March 31, 2015

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lyoncj
1 Copper

Re: XPS M1330 can't find network adapter after reinstalling Windows Vista

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I am having the same problem as the original poster.  I have gone through the above steps and the problem still persists.  i then ran the "Finding System Information" and got the following error:

C:\Windows\system32>systeminfo 1>c:\systinfo.txt

Loading Network Card Information ...ERROR: Provider load failure

C:\Windows\system32>c:\systinfo.txt

Any help is much appreciated,

Chris

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Re: XPS M1330 can't find network adapter after reinstalling Windows Vista

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Hi Chris,

Please share the system model and the operating system installed on your computer?

If you are facing issues with the wireless, you may follow the steps below to check if the drivers are listed as installed in Device Manager :

  • Press 'Windows' + 'R' button on keyboard.
  • Type 'devmgmt.msc' in the Run box without the quotes.
  • In the Device Manager window, expand Network Adapters and check if your wireless card is listed there.

If the wireless driver is not present in the system and appears as Network Controller under Other Devices with a yellow question mark, you may download the drivers from the link :  http://dell.to/QjjZDA -> Enter the service tag of your system -> Select the operating system -> Expand the Network category to download/install the wireless drivers

Hope this helps. Please reply with the findings.

Thanks & Regards,
Sundeep B
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USA;India For helpful Dell Support Videos, you may click Here.