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11930
April 16th, 2007 23:00
still have Interoperability issue Inspiron 6000/Verizon Westell after "fix"
I'm having problems with wireless internet - I found on the Dell site that there is a known compatibility problem between Inspiron 6000 and the modem Verizon sent me (Westell Versalinkl DSL modem/router model A90-327W15-06). So, I checked the software version and it is a version that is later than the fix offered by Dell. I'm still getting "Interoperability issue between a Verizon Westell 327W modem/router and Dell Wireless cards" message and slow connectivity in spite of having done the fix!
Verizon says it is a problem with Dell; the Dell techs haven't been of help either. I had a different modem before (Verizon approved Actiontec wireless) and had problems with extremely slow connectivity. Verizon won't "support" that modem 'cos I didn't buy it from them and it isn't their preferred model.
Can anyone suggest what I can do to solve this problem? Thanks
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best-try
279 Posts
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April 18th, 2007 02:00
Click Save. The Save As window appears. Click the Desktop icon located in the left column, and then click Save.The file is saved to the Desktop. Right-click the file, and then click Run.
The program automatically updates the modem/router's firmware.
NOTE: If updating the modem's firmware with a system that has Microsoft Vista installed, right-click the file and choose Run As Administrator.
Refer to link http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=125CFDEB0AFE10E1E0401E0A55174E79&journalid=BC50966C27EA11DB96E995E8363E7F84
Rgds
Best-Try (Chris)
CRHcmh1130
3 Posts
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April 18th, 2007 09:00
Akule50
385 Posts
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April 19th, 2007 09:00
I found the link from this thread ("click here")... as well as a link to this thread ("How to use my Linksys wireless router with my 327w"... also in that forum "Westell Equipment Forum FAQ").
There's more Westell 327w threads "here" and "here"
(Edit)
From Verizon's Troubleshooting Guide on Slow Internet connection ("click here" select & click this link again):
Run DSL Speed Optimizer
Are you tapping into the full power of your Verizon High Speed Internet connection? Use the DSL Speed Optimizer tool to help you determine if key settings (TCP/IP and MTU) are tuned for optimal performance. (seems to be the same as the tweaks on "this page" and "this page")
Turn your modem off and then back on. Most Internet connectivity problems can be solved by turning the modem off and then back on again. Turn your modem off, wait 15 seconds, and then turn it back on. After waiting 45 seconds to allow the modem to synchronize with the server, try reconnecting to the Internet. (* Note: If your modem doesn't have an on/off switch, unplug the modem instead of turning it off.)
Make sure DSL filters are installed. DSL filters must be installed on every telephone device that shares the telephone line with your Verizon High Speed Internet. If DSL filters are missing, you may experience reduced DSL speeds as well as static or hissing on the telephone line.
Aloha,
Rod
Message Edited by Akule50 on 04-19-2007 02:41 AM
CRHcmh1130
3 Posts
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April 25th, 2007 18:00