Unsolved
This post is more than 5 years old
8 Posts
0
10313
December 21st, 2003 05:00
truemobile 1300 and wpa.
I have a TrueMobile 1300 mpci on my Latitude D500 that connects to a Linksys wrt54g v1.1 router.
It seems to lose connectivity every time, approximately 3 minutes after logging on to the computer. It doesn't actually drop the connection, signal strength still shows as excellent. When you check the link status on the TM utility, the security shows up as "TKIP,WEP,Key Absent" instead of "TKIP,WEP,AES." It sometimes resolves the situation itself after a couple of minutes, other times it never rights itself. If I bounce (disable/re-enable) the interface, it regains the connection an works like a charm afterwards.
I would love to use wpa-psk w/ aes at all times, but this little problem is quite annoying. The same thing happens with wpa-psk w/ tkip. It works like a charm with just wep enabled.
I have the latest firmware for the router.
The TrueMobile driver version is 3.20.23.0.
The computer is running Windows xp.
Microsoft wireless rollup patch has been installed.
It seems to lose connectivity every time, approximately 3 minutes after logging on to the computer. It doesn't actually drop the connection, signal strength still shows as excellent. When you check the link status on the TM utility, the security shows up as "TKIP,WEP,Key Absent" instead of "TKIP,WEP,AES." It sometimes resolves the situation itself after a couple of minutes, other times it never rights itself. If I bounce (disable/re-enable) the interface, it regains the connection an works like a charm afterwards.
I would love to use wpa-psk w/ aes at all times, but this little problem is quite annoying. The same thing happens with wpa-psk w/ tkip. It works like a charm with just wep enabled.
I have the latest firmware for the router.
The TrueMobile driver version is 3.20.23.0.
The computer is running Windows xp.
Microsoft wireless rollup patch has been installed.
Message Edited by brewmonkey on 12-22-2003 06:58 PM
No Events found!
johnallg
2 Intern
•
7.3K Posts
0
December 23rd, 2003 00:00
brewmonkey
8 Posts
0
December 23rd, 2003 00:00
After spending 30 minutes on hold for dell technical support, here is the response that i got:
WPA does not work correctly in all TrueMobile devices. There may be a firmware/driver upgrade in the future, but until then they are not even fielding support calls related to WPA issues.
From what the tech support rep said, it also seems that TM 1300 does not correctly support WEP. He said that it has issues with passphrase generated wep keys and shared authentication. His suggestion, disable authentication and use all 3s for the wep key.
And this is supposedly top rated support.
brewmonkey
8 Posts
0
December 23rd, 2003 01:00
rdeyoungaia
21 Posts
0
December 23rd, 2003 02:00
John,
How do you disable the TM Wireless utility?
...Rich
johnallg
2 Intern
•
7.3K Posts
0
December 23rd, 2003 04:00
brewmonkey
8 Posts
0
December 23rd, 2003 17:00
Still didn't work for me.
trafsta
3 Posts
0
April 16th, 2004 15:00
I am having the exact same problem here in our organization with around 9 Dell Optiplex 270's on a variety of wall mounts and mobile carts. Using Windows Wireless Zero Configuration (WZC) has not fixed the problem, and using the TM software to connect does not work for us either as we need to be able to authenticate with the domain in order to log into the PC, but the TM software does not run as a system service, and instead gets launched under the user account of the logged on user, hence we cannot connect with the wireless in order to authenticate with the domain. We are using WPA-PSK TKIP and are not having nearly as much trouble with our other Symbol, Intel and Orinoco NICS with regards to disconnections at random times.
We previously had a few TM 1180's USB nics but since they did not support WPA we went with these 1300's... but if they do not properly support WPA then why sell them stating that they do support WPA? Something has to be done about this...
rdeyoungaia
21 Posts
0
April 17th, 2004 00:00
They have finally fixed it, although they never admitted it was broken and never really announced the fix. Download the latest driver for the TM1300 and it works fine with WPA. Set it to "Let this tool manage your wireless settings" in the Dell Wireless Utility and it will work flawlessly.
Of course, we all know that Dell sells it, claims it doesn't support it, then issues a fix that does make it work. Go figure!
....Rich