I have had to put this here as their is no forum that I can see for it and nobody can give me an accurate answer. Hopefully it will not be deleted as it's the truth and has an impact of future Dell sales!!

One of my work colleagues as well as myself ordered a Dell computer on the same day 2 weeks ago. At the start of last week we were told that the computers would be delivered last Friday. They didn't arrive (my colleague had stayed home from work that day). There wasn't any phone call to tell us they wouldn't be delivered. On Friday afternoon my colleague spent about 1 hour trying to get through to ask about delivery. After an hour of waiting the phone line went dead. When she finally got through on Monday morning (by the sounds of things to an offshore call centre), she was told it was with Shankar Logistics who said they would look into it. No delivery on Monday and again no phone call or email to let us know when the delivery would occur. Rather than call an offshore call centre operator again (who had no idea of delivery status) she tried to call the Dell Head Office in Sydney - of course the phone number provided on your website rang out with no answer. It is now midday on Tuesday and still no delivery.

So when will they arrive? Who knows and by the look of it once Dell has made the sale, they couldn't care. While your sales side of things is world class, your delivery systems are terrible and that's what people remember!!!

After, this it is unlikely we would recommend Dell to our family, friends or work colleagues. I dare say this email will end up being deleted as it reflects on part of your organisational faults. I wonder how many other people have the same issues with delivery??