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Dell Photo printer 964
Need help with printer problem. Yesterday, I installed two new print cartridges and now the printer is not printing the blue color, so everything printed is reddish orange color. I have checked all preferences and settings and somewhere along the line, it asked me if I wanted to dismiss the black cartridge. (The printer is only using the color cartridge at this time as far as I can tell.) I didn't know what that meant and said yes and I guess that is when the problem started. I was told by a computer guru that I needed to reinstall the printer from scratch. I have unplugged the printer, rebooted the computer and nothing helps with getting the correct color back for printing. If I reinstall the printer, do I have to uninstall the printer first? and if so,, where do I uninstall the printer from? I have the drivers and utilities for the printer. Any help, suggestions would be greatly appreciated for this old timer. Thank you so much.
For information, I am running Windows XP Professional, Model Dimension E510 Dell computer.
PudgyOne
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March 7th, 2010 11:00
silverone41,
Can you copy a document when you put it under the glass? B&W and color?
Are you using Dell Series 5 ink cartridges?
Rick